Apple TV 'Unexpected error' troubling users while watching purchased shows; but there are workarounds

Here’s the crux of the article in video form

Apple TV is a streaming service provided by Apple that offers a mix of original shows produced by Apple besides movies and documentaries.

The platform features ad-free streaming, offline downloads, and personalized recommendations based on your interests.


However, despite the pros, some Apple TV users are facing an unexpected error while watching purchased shows.

Apple TV purchased shows showing Unexpected error

Several Apple TV users are reporting (1,2,3,4,5,6,7) an issue where they are unable to watch purchased content, including TV shows, due to an unexpected error message.

@AppleSupport @AppleTV @Xbox @XboxSupport just wondering why I have no access to extras when watching purchased movies on my Xbox? Also I have high speed internet,when watching movies on iTunes after 40minutes stream stops! My laptop is high end so it’s not graphics card issue

“An unexpected error has occured!”
I’m getting this error for several purchased titles at the moment and I’m not sure what the deal is. Is anyone else experiencing this problem?

Reports suggest that this issue is primarily affecting users trying to access their paid content through the iTunes app.

Users have shared their frustrations on various forums and social media platforms, with some Twitter users sharing screenshots of the error message.

Apple unexpected error
Source (Click/Tap to Enlarge)

Apple has not yet provided any official statement regarding the issue, and the cause of the error is still unclear.

Potential workarounds

However, we have found some potential workarounds to help with the problem. Below are the steps for one possible workaround:

Apple TV Unexpected error
Source (Click/Tap to enlarge)

This has worked for some users who reported success after switching to the TV app.

Another workaround is to try and watch the shows via the TV app, as it appears that the issue only occurs in the iTunes app.

It doesn’t look like anyone posted the workaround for this, so here goes: The problem occurs in the “tv shows iTunes” app, but you can still play your shows via the “tv” app.

It’s important to note that since some users have reported that the issue may have been triggered by an update to iOS 16.3.1, we advise users to not update the software until a fix becomes available.

If the issue persists, it may be worthwhile to contact Apple support for further assistance.


We hope that Apple addresses the issue and provides a fix as soon as possible for them. Until then, keep tabs on this story and we will update it with further developments, if any.

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Priyanka Pathak

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