[Updated] PlayStation Stars not tracking progress or updating data for some players

New updates are being added at the bottom of this story…….

Original story (published on October 6, 2023) follows:

Sony has recently released a new loyalty program called PlayStation Stars for its players that lets them earn rewards by completing a variety of campaigns and activities.

A member of PlayStation Stars will also be able to earn loyalty points, complete ‘Monthly Check-In’ campaigns, acquire digital collectibles, and much more.

PlayStation Stars not tracking progress

PlayStation Stars is currently not working or registering progress for some of the users (1,2,3,4,5,6).


I just enrolled in PlayStation stars and it started me off from scratch. Even my current preorders for games like Ragnarok don’t seem to count. Is this actually the case or is it a bug? Edit: Also it doesn’t track the challenges I do like “play a game”

I’ve played 2 VR games right now, ans Playstation Stars is not registering that I played them.

Instead of an app, I wish the PS5 had this feature built in. The application is very erratic, and it doesn’t update the challenges for me.

PlayStation Stars tracks players’ ‘level’ for earning a certain number of trophies or buying full games from the PlayStation Store.

However, it seems that it is not updating various campaigns, unlocking rewards, or even registering progress.

Even when it says that a particular campaign has been completed, the collectibles are nowhere to be found.

The issue is quite frustrating for players as they always have to start everything from scratch as PlayStation Stars is not registering their progress.

No official acknowledgment yet

Unfortunately, the developers have not acknowledged the issue with PlayStation Stars not tracking progress.

But a user claims that it just simply takes time to register everything.


We hope that the team comes up with a fix soon so that players can unlock various rewards easily.

We’ll keep tabs on further developments and update the article as and when something noteworthy comes up.

Update 1 (February 7, 2023)

10:03 am (IST): Some players are again reporting (1, 2, 3, 4) that the PlayStation Stars are not working or tracking progress for them.

Update 2 (February 13, 2023)

05:30 pm (IST): The recent issue with Stars not tracking appears to have been resolved as we haven’t come across any fresh reports concerning the same.

Featured image source: PlayStation

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Riya Madaan

Weaving a little bit of life into the articles I write. No, not really! That's not really possible for a trash writer like me but I still try. Apart from it, I skate, meditate and medicate. Also keep myself away from troubles as I age.