New updates are being added at the bottom of this story…….

Original story (published on August 31, 2022) follows:

USAA is a well-known financial institution that offers multiple services through its banking platform.

USAA offers low interest rates, competitive auto rates and more as the main attraction for those interested in opening a new bank account or looking to migrate to another bank.

Similar to other similar services, you can access the banking platform both through a website and a dedicated app for mobile devices.

However, currently many USAA customers are completely unable to access their accounts as both the website and the mobile app are down and not working.

USAA website and mobile app down & not working

Social platforms like Twitter are full of reports related to the matter. Many customers are expressing frustration at not being able to access their funds or check their accounts.

usaa-website-mobile-app-down-or-not-working-2
Source

Is there a problem with @USAA mobile app? Can’t see my accounts, can’t do transfers… Looked online and I’m not the only one having this issue over the last 12 hrs.
Source

@USAA_help What is going on with your app and online services? The app has been broken since last night and now the website won’t even show the option to login.
Source

And I went directly to the site in two different browsers. Click “log in” and the page loads without the login stuff. The app is up to date and is taking forever to load anything if it will even load it. Giving me errors.
Source

Platforms such as Down Detector also reflect the multiple reports about the bank’s servers being down:

usaa-website-mobile-app-down-or-not-working-1
Source

Official acknowledgment

Fortunately, the USAA team is already aware of the outage and is working on it. However, it is not yet known how long it will take to restore their banking services.

Thanks for reaching out. There is a known outage that has affected the website and mobile app. This may also affect some transactions. We are working aggressively to get this resolved. I regret any inconvenience this has caused. -BY
Source

We will update this story as events unfold.

Update 1 (October 21, 2022)

09:30 am (IST): Multiple reports indicate (1, 2, 3) that USAA platform (website and app) are currently down or not working. There is no official acknowledgment from the USAA team yet.

Update 2 (November 11, 2022)

12:13 pm (IST): According to fresh reports (1, 2), USAA is currently down or not working for some users.

07:30 pm (IST): The recent outage with USAA appears to have been resolved as we haven’t come across any fresh reports.

Update 3 (January 9, 2023)

04:54 pm (IST): USAA platform is currently down or not working for multiple users again (1, 2, 3). The issue has been acknowledged, but there is still no ETA for a fix.

06:00 pm (IST): The USAA platform is once again available to its users, as confirmed by Downdetector and the lack of new reports related to outage.

Update 4 (January 18, 2023)

12:21 pm (IST): Users have taken to Twitter (1, 2, 3) and Downdetector to report that USAA website is currently down or not working for them.

Update 5 (January 19, 2023)

06:36 pm (IST): According to reports on Downdetector, the recent outage with USAA has now been resolved.

Update 6 (February 2, 2023)

07:53 pm (IST): Some USAA users are experiencing login issues and are reporting (1,2,3) that the app and website isn’t working.

Fortunately, it didn’t take long for the company’s support team to confirm that a fix is in the works.

We are receiving reports that some members are experiencing login issues. Our IT team shows these are intermittent and they are working to have resolved soon. (Source)

Update 7 (February 3, 2023)

10:22 pm (IST): Again, multiple users are reporting that the USAA servers are down as they are unable to log into their accounts (1, 2, 3).

12:00 pm (IST): USAA platform is now up and running once again.

Update 8 (April 30, 2023)

10:09 am (IST): The bank’s servers appear to be undergoing an outage as users are unable to login or use the website according to reports (1,2,3) on Twitter.

06:10 pm (IST): The outage has been resolved.

Update 9 (May 18, 2023)

09:24 am (IST): Proliferating reports on Downdetector indicate that USAA website and app are currently down or not working for a section of users.

06:30 pm (IST): Lack of reports suggest that the recent outage with USAA app and website has now been resolved.

Featured image: USAA

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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