[Update: Outage fixed] Sky Glass ITV hub not working or stuck on black screen, issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on April 13, 2022) follows:

Sky Glass is an intuitive television that features Sky inside, eliminating the need for satellite dishes and the SkyBox. The TV is plug and play, meaning you won’t have to spend time setting it up.

It also happens to be the first certified CarbonNeutral television. Sky Glass brings in everything from BBC iPlayer, Netflix, Disney+, ITV Hub, and more.


Some of the key features include Quantum Dot Technology, Glance Motion, and Dolby Atmos. But as is the case with service providers, some problems surface every once in a while.

That said, Sky Glass owners are reporting (1,2,3,4,5) that the ITV hub is not working with others saying they are stuck on a black screen. Many are angry and wondering why they are unable to watch their favorite programs anymore.

Users say they tried restarting their Sky Glass and reconnecting to the internet but it looks like the problem persists. Below are a few reports from Sky Glass owners for whom the ITV hub is not working at all.


Itv hub on sky glass. We start watch playlist program on itv hub. Then screen goes blank. Itv hub does not work until next day. Try to watch programs for where left off screen goes blank. Can I link iPad to sky glass tv then watch through sky go. This is getting very annoying only had two months. Think of putting it in loft. Sell in 50 years as one of those if only but never worked.

We had sky glass for a month and overall very happy. However there are a few issues that i can’t seem to know the solution to. ITV hub crashes frequently at different points. Sometime during adverts sometimes immediately after sometime during program itself. I tried refreshing the apps from settings but that doesn’t help with this issue. The only thing that helps is if i switch off at the wall. But it is unreasonable to do that evey time it happens given that it can happen multiple times a day or every day.

Thankfully, Sky Help Team has commented on the problem and said they are aware of the issue where the ITV hub is not working for some Sky Glass owners. However, they did not share any ETA on when it will be fixed.

Hi Zara, hope you’re well. I am sorry to hear this, we are aware of the issue and our team are working hard to resolve this. Thanks, Chloe.

We hope the developers soon find out why the ITV hub is not working for some Sky Glass owners. Rest assured, we will keep track of further developments on the issue and update this space accordingly so stay tuned.

Update 1 (February 3, 2023)

01:41 pm (IST): According to multiple reports on Twitter (1, 2, 3, 4), Sky Glass ITV hub is currently down or not working for a section of users.

05:50 pm (IST): Lack of fresh reports suggest that the recent outage with the service has now been resolved.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.