[Updated] Virgin Media O2 Priority app not letting users login or throwing 'Oops something went wrong' error issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on November 9, 2022) follows:

Virgin Media O2 is one of the most popular telecommunications operators in the UK. The company is the result of a merger of Virgin Media and O2 carriers last year (2021).

Currently, Virgin Media O2 customers can access a wide range of products, services and benefits. One of the advantages is the ‘Priority’ program that allows access to offers and prizes.


However, many Virgin Media O2 users are unable to login into the Priority app due to an ‘Oops something went wrong’ error message.

Virgin Media O2 Priority app login not working (‘Oops something went wrong’ error)

According to multiple reports, Virgin Media O2 users are unable to access their Priority app benefits because the login system appears to be broken at the moment.


o2 priority app not allowing log in for virgin media customer ????

Same issue, but because I usually sign in using virgin Media it’s not recognising me as an o2 customer?

It seems that the problem is happening to those with Virgin Media accounts. That is, customers who had Virgin Media subscriptions before the merger with O2.

@virginmedia @O2 So chaps, why can’t Virgin Media customers log-in to the O2 Priority app/website?

Hi, no the browser doesn’t work either, I’ve seen others have problems where it doesn’t log in but it appears not to be registering my account at all, I can log into my Virgin media account with these details but not o2 priority

The issue is only affecting access to the Priority app. Virgin Media customers can access their Virgin Media accounts without problem.

Fortunately, the Virgin Media O2 team is already aware of the situation and working on a fix. However, there is still no ETA for a fix.

Thank you for the screenshots IMac. We’re aware of the issue and our friends at O2 are working hard to get this fixed ASAP. Rather than the app, if you can try the web brewers version then you shouldn’t have any issues. Let us know how you get on. -AH

We will be monitoring the situation to update this story as events unfold in the future.

Update 1 (November 10, 2022)

12:34 pm (IST): Virgin Media on Twitter is now telling users to try logging in via their O2 Priority website while they are working to resolve the issue with the app.

03:57 pm (IST): Many users are now reporting that the O2 app and website are currently down and priority tickets are not working for them.

Furthermore, they are getting error 503/504. Luckily, the issue is being looked into. More on that here.

Update 2 (November 11, 2022)

01:03 pm (IST): Some users are still facing issues with O2 Priority app and website. However, things should get normalized shortly as priority ticket sales have ended. More on that here.

Update 3 (November 17, 2022)

02:23 pm (IST): According to the latest reports, some Virgin Media users are still facing issues with the O2 Priority app as they are unable to sign into it (1,2,3).

Virgin Media support has acknowledged this issue and said that they are working on a fix. However, no ETA was provided.

Ah that’s good. So we know it’s an issue with the app rather than your sign on. O2 are aware of this issue and are working on a resolution. in the meantime, I hope you can use the website to access your priority rewards until the app is fixed. ~CS~

Update 3 (December 07, 2022)

03:09 pm (IST): Several Virgin Media O2 Priority users report that the app is automatically logging them out of their accounts and preventing them from logging back in (1, 2, 3, 4).

Update 4 (February 02, 2023)

03:33 pm (IST): A number of users (1,2,3,4,5,6) are reporting on Twitter that the O2 Priority app is down or not working for them.

Featured Image: Virgin

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