[Updated] Just Dance 2023 'wrong code' error while connecting phone via controller app under investigation, confirms Ubisoft

New updates are being added at the bottom of this story…….

Original story (published on December 27, 2022) follows:

Just Dance 2023 is one of the popular titles in the ‘rhythm game’ genre and the fourteenth installment in the ‘Just Dance’ game series. Ubisoft has also introduced a subscription service called JustDance+ alongside the game.

The service offers access to a good number of songs from previous games and some ‘new and exclusive’ tracks as well.

One can enjoy this game on popular gaming platforms such as the Nintendo Switch, Sony PlayStation, and Xbox, but there has been a mixed response from fans and critics.

Like any other game, Just Dance 2023 also has its fair share of bugs and issues. If you are having difficulties connecting or pairing an external controller with the game, then you are not alone.

According to reports (1,2,3,4,5,6,7,8,9,10), multiple players are currently experiencing problems while pairing their mobile devices as a controller with the game. The bug seems to have affected both Android and iPhone users.

In order to pair their phones, one needs to install the Just Dance Controller app from the Google Play Store or Apple’s App Store. After that, one can connect their smartphone and the game with the help of a pairing code.

Reportedly, the problem that players are facing is that they receive the ‘wrong code’ error message while trying to pair their mobile devices with the Just Dance game.

Even after multiple attempts, they keep receiving this error message.

@UbisoftSupport I’m having an issue connecting to Just Dance 2023 after the recent app update. The same code has been entered but says that I have the wrong code. This is most likely an issue with the recent update to the app itself.
Source

@UbisoftSupport I have bought the just dance 2023 on the Xbox s . I am getting wrong code error . I have connected the same Wi-Fi and app reinstalled and game re installed also . No luck. Your help is appreciated to fix the pairing issues
Source

The bug has been affecting gamers for quite some time, and due to this, they are unable to enjoy a hassle-free gameplay experience.

Even though some updates have been released in the past few days claiming to have fixed the persistent problem, it remains unresolved as of now.

General troubleshooting steps such as reinstalling the controller app on phones and reinstalling a fresh copy of the game on consoles do not seem to work.

Fortunately, the developers have officially acknowledged the issue, and it is currently being investigated. Although it must be noted that an official ETA has not been provided.

Also, some affected players have been asked to submit some details regarding the issue on Ubisoft’s Twitter handle.

We did come across a potential workaround that could help solve the problem for some Xbox owners. It is advisable to remove the game from the quick-start menu and then try the pairing process again.

Unfortunately, other console owners will have to wait for some time.

That said, we’ll keep an eye on the issue where Just Dance 2023 players receive a ‘wrong code’ error when connecting their phones with the controller app and update this article accordingly.

04:08 pm (IST): One of our readers have shared that they were able to fix this issue by connecting both their phone and console to the same channel of the Wi-Fi network.

My theory was dual band wifi networks (2.4 & 5.0 GHz). The game says the console and the phone have to be on the same network. What if they appear to be but not purely? ie the Phone Connected to the 5.0 GHz network and the Console to the 2.4 GHz network? They may both appear to be connected to the same wifi network “ABC123” but maybe since they connected through different channels…it is causing a problem.

Thanks for the tip: Tim Noble!

06:08 pm (IST): This issue was discovered a month ago, yet there is still no fix. Even Ubisoft claims to be working on it, but there is no ETA.

Hello there, thank you for reaching out. We’re sorry you are receiving this error with, I assume, Just Dance 2023. Our game team is aware of this issue and is currently working on a fix. Please, keep an eye on our forums for any updates.
Source

12:50 pm (IST): There are a couple of new potential workarounds that could help you fix the issue:

Workaround 1:

– Bypass WiFi extender and connect to the core network
– Relaunch Just Dance 2023 >> Receive new controller application code
– Restart WiFi router and repeat the above steps
– Restart the phone and the same code on the TV works

Workaround 2:

– Delete the local console Just Dance 2023 user data
– Relaunch Just Dance 2023 >> Receive new controller application code
– Restart the phone and the same code on the TV works
Source

10:21 am (IST): The issue is still not resolved, based on recent user reports. However, this time, when the players enter the code, nothing happens instead of a “wrong code error.”

NOTE: You can also check our Gaming Section for more such stories.

Featured image source: Just Dance 2023.

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