Google Pixel Buds Pro randomly dropping or disconnecting from phone during calls, issue escalated for investigation

Google Pixel Buds Pro are quite a popular choice for those looking for superb audio quality and active noise cancellation.

The product also features a strong transparency mode that lets one easily hear their nearby surroundings with their earbuds on.

Even though the Pixel Buds Pro are quite useful, some are currently experiencing difficulties while on a phone call with the earbuds connected to their smartphone.

According to reports (1,2,3,4,5,6,7,8,9), some Pixel Buds Pro owners are experiencing an issue where calls are randomly dropping or disconnecting.

It is alleged that the disconnection happens in the middle of normal calls or even while using 3rd-party apps such as WhatsApp and Zoom.

A Pixel Buds Pro owner claims that the issue affects both earbuds they have owned. The problem is understandably frustrating for those affected.

Another Pixel 7 Pro owner also complains about the same. The earbuds work fine when playing songs or watching movies, but the issue pops up randomly during a call.

Calls connect to either one earbud only. I’m using Galaxy A72. I also saw a reddit post with few people facing the same issue. Music plays in both earbuds, but as soon as I switch to calls, either of the earbud turns off, and when I switch back to music, both earbuds start working again.
Source

I have the pixel buds pro, running the latest firmware, connected to my Galaxy S22 Ultra for both calls and audio. However the buds will drop the calls connection to my phone randomly, often during an active phone call. There is no discernable rhyme or reason as to what is causing the disconnect.
Source

It is also interesting to note that for some the issue appears on only one of the earbuds. The other one works normally without any hiccups.

Some say the only way to make the earbuds work again is to reset or re-pair them repeatedly until they work.

But on the brighter side, a Diamond Product Expert on the Google support forums has escalated the issue. The affected users can also give their feedback on the matter to aid the company with the investigation.

Fortunately, we did come across a potential workaround that may help solve the problem for some. A user recommends that you turn off the absolute volume option and re-pair your Pixel Buds Pro with your mobile device.

It must be noted that this setting is only accessible if you have developer mode enabled on your smartphone.

That said, we will keep tabs on the issue where phone calls randomly drop while using the Pixel Buds Pro and update this story as we come across any new information.

Note: We have more such stories in our dedicated Google section so be sure to follow them as well.

Featured image source: Google Pixel Buds Pro

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