WoW characters stuck in Court of Stars ('World server is down'); Character Unstuck Service not working too

You’ve probably heard of World of Warcraft (also known simply as ‘WoW’) at some point. After all, the iconic MMO has been around for over 18 years.

The game has managed to stay alive by receiving expansions with new content, Dragonflight being the most recent. Here we have covered some issues reported by players in that expansion (1, 2, 3).

Now, WoW players are reporting an issue where their characters are getting stuck in ‘Court of Stars’, a problem related to the ‘Character Unstuck Service’ not working correctly.

According to reports, some characters from World of Warcraft players are getting stuck in the ‘Court of Stars’ dungeon due to a ‘World server is down’ error message preventing them from logging in.

world server is down please help 🙁

hey all! yesterday we were in the timewalking court of stars dungeon and my friend afk’d at the end of the dungeon and disconnected there.

now he cant log in for over 24 hours, each time he tries to log in it says the error ”world server is down’.
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Need help with World server down

I can log onto any character on any server i have except for 1 one bonechewer. My dk was tanking in court of stars and i had a power outage from snow. I can not move him on the support site directions.
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Once the reports escalated, the issue reached the ears of Blizzard. In response, they temporarily disabled the ‘Court of Stars dungeon’.

However, this did not solve the problem for those players whose characters are already stuck. In this case, the Blizzard team recommends using the ‘Character Unstuck or Move Service’.

Have you 1) tried to use the character move service and 2) put in a ticket if that didn’t work? ^PJ
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But multiple reports indicate that the Character Unstuck Service is not working properly.

Character Unstuck Service is not working

I have been trying to move my character out of court of stars for a few days now but the unstuck service keeps failing. I know they took the dungeon down. I just want to play my main
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World Server Down. Unstuck service not working

he tried using the unstuck service, tried submitting a ticket but we suspect that with the new patch shenanigans going on with all the bugs, the ticket wont be resolved in less than a week.
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For those cases, Blizzard recommends opening a support ticket. Unfortunately, multiple reports indicate that this option is not working either, so affected players are left without options.

Thank you, but.. I’ve had a ticket open for almost a full day’s timespan and I was granted nothing but an automated response. I’ve seen GMs spawn mobs in streamer’s raids, but I can’t have a GM relocate my character?
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Impossible to submit a ticket for Ye ole TW d/c – World Server Down. Char Unstuck doesn’t work

I’ve tried logging a support ticket but all I get are standard answers and can’t for the life of me find where I can submit one. Character is Soopah-Kazzak EU.
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We will update this story as events unfold.

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