[Update: Comments fixed] Is Instagram down and not working again? Users say app not refreshing
This article is no longer being updated…
Original story (from July 19, 2019) follows:
Looks like Instagram is experiencing a sort of outage, yet again. Yes, after being down for a couple of times very recently, we’re again seeing reports from many users that the photo-focused social media service is not working again.
Here are some reports:
More reports here.
It’s currently not known whether it’s a small glitch or the service has suffered a major outage this time. Meanwhile, complaints continue to pour in. We are looking for more info on the matter, and will update the story as and when we have something newsworthy.
This outage comes hot on the heels of the Facebook-owned company implementing a major change to the service. Instagram announced that it’s expanding the ongoing experiment to hide ‘likes’ count to more countries, including Brazil, Japan, Ireland, Australia, Italy, and New Zealand.
Until now, the test – which began in May this year – was being carried out in Canada. The move is aimed at reducing mental pressure on users (especially teens) as the number of likes is often taken as a measure of one’s popularity in their social circle.
The change makes sure the total number of likes on photos and videos are not visible to others, although the owner would still be able to see them.
Click/tap to view older updates
Update 1 (Sept 27)
Going by reports proliferating across micro-blogging site Twitter, Instagram is down and not working for many. Following are some of the reports:
three hours trying to upload a story … and twitter confirms it #instagramdown
Right now that I had to do a couple of cocks on a person there #instagramdown#maina .proprio
Whats happen with @instagram ? Is #down? #instagram #instagramdown
Down detector also conveys the service is indeed encountering an issue in some regions of Europe like Italy, France, Germany and others as can be seen in the live outage map below:
Update 2 (Oct 30)
Here’s what a complainant said recently:
DM’s not working nor is the stories nor updating feed..
Update 3 (Nov 28)
Once again, Instagram as well as Facebook are down for many. Here are some of the reports from Twitter:
#instagramdown e #facebookdown per non farsi mancare niente! Fossi meno sociopatica in questi giorni potrei magari sapere se anche whatsapp è down, ma chissene fotte
So @facebook and @instagram are down. Hmmmm
I got on Twitter just to check if Instagram was down #instagramdown
Down detector also conveys the same.
Update 4 (Nov 28)
Facebook is seemingly aware of the issue.
Update 5 (Nov 28)
Instagram has finally acknowledged the problem.
We’re aware that some people are currently having trouble accessing Facebook’s family of apps, including Instagram. We’re working to get things back to normal as quickly as possible. #InstagramDown
Update 5 (Nov 29)
The service is up and working again.
Update 6 (Feb 12, 2020)
Going by reports prolifetrating on Twitter, Instagram is down and not working for users. Downdetector also conveys the same.
Update 7 (June 15)
Instagram is down and not working for some as if writing this. Apart from reports on Twitter, Downdetector also conveys the same.
Update 7 (July 16)
Going by the latest reports surfacing on the microblogging site Twitter, Instagram is down as of writing this. Downdetector also conveys an outage, as can be seen in the image below:
Going by user reports, the Instagram app seems to be affected, with DMs not working. The website is reportedly working fine though for affected users.
Update 7 (March 19, 2021)
Reports on Twitter suggest Instagram is down as of writing this.
Whatsapp and Insta having lockdown now #whatsappdown #instagramdown
When Instagram and Whatsapp are down so you trend #Whatsappdown and #Instagramdown on #Twitter Face with tears of joy
The down detector service also conveys the same. Take a look at the live service outage map:
Apart from Instagram, other services like Facebook and Whatsapp are also down, and some report of encountering 5xx Server Error. More details here. We are looking for an official word regarding this outage and will update this post as and when we get any.
Update 8 (March 19, 2021)
It appears the service is coming back up for some. It’s up again at least for us.
Update 9 (March 30, 2021)
We are seeing plenty of reports doing rounds online suggesting that Instagram is down. We can also confirm this from our end, something the downdetector also corroborates.
Going by reports, the app keeps crashing and users get to see the app has stopped notification (as can be seen in the image below). However, there is yet to come an official confirmation from the service itself.
Following are some of the users reports:
Well insta is again down! Unable to open it #instagramdown
People on their way to twitter to check if instagram is again down
Is Instagram down again??
Here’s a user’s shared Gif of the issue.
Update 10 (March 30, 2021)
While the service is still down (going by reports on Twitter), there is yet to some an official word on the matter.
Update 11 (March 31, 2021)
The Instagram crashing issue was finally not only acknowledged by the company but fixed as well. If you are still facing the issue, you need to restart the app once.
Following is what the company’s PR team said on Twitter:
Update: this has been resolved but you may need to restart your app for it to work. Sorry for any inconvenience.
Update 12 (April 25, 2021)
Instagram has now gone down again across the world. It seems that the DMs are not refreshing/reloading properly anymore. The rest of the app seems to be working fine but it’s too early to say for sure.
NOOOOOO IS INSTAGRAM DOWN CUZ I CANT SEND DMS 😐— rab 🌐 (@gasstationdad) April 24, 2021
Is it me or it takes like 10m for a dm to send on Instagram #instagramdown— yessirskiwii (@wigginsburner_) April 24, 2021
There has been a spike on Down Detector as well as dozens of reports on Twitter. Just get a hold of yourself and give us a break from these continual outages already, Instagram!
Update 13 (May 17, 2021)
And Instagram is down and not working as of writing this. The down detector also conveys outage. Take a look at some of the reports:
must be down, its not allowing me to add music to my story Worried face
Is Instagram down again cause I can’t post.
Update 14 (August 03, 2021)
Instagram was down a few hours ago for users across the globe, however, the problem has now been fixed as confirmed by Instagram Comms on Twitter.
Is #instagramdown for you? We’re working on it! We know that some people are currently having issues, and we’re fixing it ASAP. (Source)
And we’re back! If you were having a hard time earlier, your account should be working normally now. (Source)
Update 15 (August 04, 2021)
Downdetector now doesn’t show any issues with Instagram which means that the outage we saw yesterday has since been fully addressed.
Update 16 (August 21, 2021)
According to multiple recent reports, the Activity feed in Instagram is not refreshing/loading and is giving the Couldn’t refresh feed message. The issue is yet to be acknowledged officially.
Update 17 (August 23, 2021)
Some unscrupulous users are taking advantage of the other Instagram users’ perils to scam them into using shady persons to get this issue addressed for them.
We would like to warn our readers not to engage with said characters and only accept and seek help from Instagram’s official channels.
Update 18 (August 24, 2021)
Now, it is coming to light that this issue has been fixed and users on the Instagram Beta channel on Android are already reporting this issue gone. However, it might be a few more days or weeks before users on the stable release receive the bug-fix update.
We’d love to hear from you. Has this issue been fixed for you? Tell us in the comments section below.
Update 19 (August 26, 2021)
Instagram has confirmed that they are aware of the bug which prevents the comments from loading for some users. Further, it’s also acknowledged that they are aware of the “nah he tweakin” comments that are popping up on many posts as highlighted by many, including meme page Memezar.
Yeah we tweakin, but only a little bit. We’re aware that some people are having issues loading their comments (we’re fixing that) and that some are seeing a bunch of comments saying “nah he tweakin” (what is that?). More soon! (Source)
Update 20 (August 27, 2021)
Now, Instagram is coming out to note that the ‘nah he tweakin’ issue on comments has been resolved.
Today some people experienced trouble loading comments on Instagram (except, it appears, for “nah he tweakin” Face with monocle). We’ve resolved this issue and all comments should now be back.
Update 21 (September 02, 2021)
11:59 am (IST): A flurry of new reports are surfacing online, noting that Instagram is down and not working for many users.
Instagram is down, again
This is a developing story and we shall continue to keep an eye on this and update as and when we get more info so stay tuned.
04:57 pm (IST): Despite a few reports suggesting that Instagram is back up again, it appears that many users are still unable to use the app properly as the feed does not refresh and throws the error ‘Couldn’t refresh feed’.
07:00 pm (IST): Instagram now seems to be working fine, at least according to few reports online and according to our own tests. We’ll keep an eye on the situation and will post an update if there are any further developments.
Update 22 (September 03, 2021)
10:00 am (IST): Now, Instagram has come out to inform its users that the outage experienced on September 2 has been fully resolved. Still unknown is what exactly caused the downtime.
Update 23 (September 04, 2021)
04:07 pm (IST): Many reports under Instagram’s tweet claiming to have fixed the issue indicated that the problem hadn’t been fixed right then. But fortunately, it now seems that users across the world can use Instagram without running into any issues.
The current status on sites such as Downdetector indicate that there are no problems with Instagram.
Update 24 (September 06, 2021)
02:17 pm (IST): While everything seems to be normal for the most part with no widespread outages, Downdetector continues to note random spikes in the number of reports of outages and issues from Instagram users.
With that, anyone that is still facing issues might want to perform quick troubleshooting steps such as reconnecting to Wi-Fi or Mobile Data and clearing the app’s cache.
Update 25 (September 08, 2021)
09:17 am (IST): Many Instagrammers have taken to Twitter with complaints that the app keeps crashing on their phone. According to some, the app crashes when they try opening a DM. It appears that a recent update might be to blame.
literally what the fuck this is not the night to crash, Instagram (Source)
Anyone else’s Instagram crash when they go on it, or is that just me? (Source)
@KylieJenner announcing her pregnancy and making Instagram crash. That’s my queen. (Source)
Instagram is yet to address the problem publicly. As usual, we’ll keep track of the situation and will post an update if and when there are any further developments regarding the issue.
Update 26 (September 09, 2021)
11:12 am (IST): The lack of fresh reports on Twitter and Downdetector suggests that the problem has been fixed. However, Instagram has not yet made any statement regarding the issue.
Update 4 (October 04, 2021)
Instagram, along with its parent Facebook as well as WhatsApp, is again down for users. Reports suggest it’s a worldwide outage.
Update 27 (October 05, 2021)
Instagram said on Twitter they are slowly coming back now.
Instagram is slowly but surely coming back now – thanks for dealing with us and sorry for the wait!
Update 28 (October 06, 2021)
In a statement about the October 4 outage, Facebook assures its users that no malicious activity was behind the occurrence.
We want to make clear that there was no malicious activity behind this outage — its root cause was a faulty configuration change on our end. We also have no evidence that user data was compromised as a result of this downtime. (Updated on Oct. 5, 2021, to reflect the latest information)
Update 29 (October 09, 2021)
09:45 am (IST): Instagram clarified that the application was down a few hours ago but the issues have been fixed now and everything is back to normal.
Update 30 (October 12, 2021)
09:50 am (IST): Instagram is working on a new feature that could automatically notify users when the service is facing an outage. Currently, this feature is under testing in the US.
That’s not all, Instagram could also let you know if your account is disabled for violating community guidelines.
Update 31 (March 04, 2022)
10:11 am (IST): Instagram is once again down and not working for many users around the world. And those affected by the outage have taken to Twitter to share their complaints.
Moreover, reports on Downdetector also suggest that this service is indeed having some issues.
Unfortunately, Instagram support hasn’t yet acknowledged the problem and we will report back as and when anything new comes to our notice.
Update 32 (May 18, 2022)
05:59 pm (IST): According to the reports on Downdector, Instagram was down or not working for many a few hours ago. However, the issue has now been resolved.
Update 33 (May 25, 2022)
Update 34 (May 26, 2022)
10:26 am (IST): Some users are wondering whether or not Instagram is down as they aren’t able to use any filters on their devices.
Fortunately, the problem appears to be limited to filters as other features, including the feed, appear to be working fine.
Update 35 (May 27, 2022)
01:13 pm (IST): Many users were recently facing problems with Instagram, but reports on Downdetector now suggest that there are no issues with the platform.
Update 36 (June 23, 2022)
Update 37 (June 24, 2022)
07:02 pm (IST): It appears that the recent outage with Instagram has now been resolved as we haven’t come across any fresh user reports.
Update 38 (Sept. 20, 2022)
Update 39 (Oct. 25, 2022)
05:29 pm (IST): Many users have taken to Twitter to report that Instagram is currently down or not working for them.
Update 40 (Oct. 26, 2022)
06:45 pm (IST): According to Downdetector, the recent outage with Instagram has now been resolved.
Update 41 (Oct. 28, 2022)
04:52 pm (IST): According to Downdetector, users were facing issues with Instagram yesterday around 7:00 pm (IST). However, the outage has since been resolved.
Update 42 (Oct. 31, 2022)
06:59 pm (IST): Instagram seems to be down and not working for users across the globe. Many people have taken to Twitter to report that the social media app isn’t working for them.
#instagramdown #instagram (Source)
Instagram in down palese 😭 (Source)
Downdetector also indicates a massive spike in the number of reports from users confirming that they are experiencing issues with the app.
Affected users say that they get a message saying their account is suspended and thus aren’t able to access the app.
It’s me trying to figure out why Instagram suspended my Account 🤨 (Source)
Instagram after suspending all of our accounts #instagramdown (Source)
07:49 pm (IST): Instagram’s comms’ team has confirmed that they are aware of the issue preventing people from accessing the app. A fix is in the works.
We’re aware that some of you are having issues accessing your Instagram account. We’re looking into it and apologize for the inconvenience. #instagramdown (Source)
Update 43 (Nov. 1, 2022)
09:55 am (IST): Instagram support has confirmed that they have resolved the issue where users are having trouble accessing their accounts and also causing a temporary change in the number of followers.
We’ve resolved this bug now – it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers. Sorry! 😵💫 (Source)
11:49 am (IST): While Instagram support said that they have resolved the crashing issue with their app, it seems that users are still facing problems as fresh reports can be seen on Twitter and Downdetector.
1:06 pm (IST): Although Instagram had fixed the issue where users weren’t able to access their accounts, it still persists for many.
Update 44 (Nov. 2, 2022)
03:51 pm (IST): If you are looking for how to disable your Instagram account for any reason, you can check out our detailed how-to guide.
You will also learn to limit the time of daily use of the app, in case you want to keep a strict control of the time you spend on social networks.
Update 45 (Nov. 4, 2022)
Update 46 (Dec. 1, 2022)
Downdetector also indicates a spike in reports from users indicating that they are facing issues with the app. That said, the outage doesn’t appear to be widespread yet.
09:40 pm (IST): We’re seeing a flurry of reports coming in at a steady pace, indicating that the issue is indeed affecting a large portion of the user base. Users report that they are getting the ‘Couldn’t refresh feed’ error.
Update 47 (Dec. 2, 2022)
09:11 am (IST): Since there have been no new reports about the last outage in several hours, and even the Downdetector platform does not reflect more related complaints, it seems that Instagram is working normally again.
Update 47 (Dec. 6, 2022)
Some users are getting an ‘Internet connection error occurred’ message only on Instagram:
Instagram: Internet connection error occurred
Me: Loading other apps with no issue
Update 48 (Dec. 7, 2022)
Update 49 (Dec. 8, 2022)
12:42 pm (IST): It seems that the recent outage with Instagram has now been resolved as we haven’t come across any fresh reports on Twitter.
Update 50 (Dec. 15, 2022)
Update 51 (Dec. 16, 2022)
02:15 pm (IST): Downdetector and the lack of related reports in several hours indicate that Instagram comments should be loading correctly again.
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