[Update: Dec. 1] Three UK down, users report network issues while site conveys maintenance
This story is being continuously updated…. New updates are being added at the bottom…..
Original story (from Oct 17) follows:
Just in case you’re trying to get your head around why the popular British telecom and internet service provider Three UK’s network is down, and you’re not getting any data connection, then find solace in the fact that you aren’t the only one facing issues lately.
A quick look at micro-blogging site Twitter conveys there are many other affected by the network issue and that the service has been down for hours now. For a quick glance, here’s how some of the complainants word the problem:
@ThreeUK how long the network will be down?
@ThreeUK hello, my husband and I are not getting any data connection this morning. Is something down?
@ThreeUK is the network down? my phone has wifi only
@ThreeUK @ThreeUKSupport down all night ,no service ,no internet
Down detector – a popular service that gives information about live outages – also reflects that 3 (Three) UK is indeed going through a glitch in many regions (like Manchester, London, Glasgow, Birmingham, Leeds, Liverpool, Bradford, Nottingham, Edinburgh & Sheffield) as can be seen in the image below:
Any official word on the matter? While not much has been stated on Three’s social media handles, their server status page at least conveys a maintenance is going on, and the site will be up soon.
[Danger! Geeks at Work!]
Sorry, our fleet of geeks are doing essential maintenance work – but our site will be up and running soon.
In the meantime, if you’re looking for a new SIM, phone or Mobile Broadband device, you can still check out our online store.
There’s no ETA for how long will the service take to get back up.
Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.
Update 1 (Oct 17)
Three UK has officially acknowledged the problem saying:
we’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. please accept our apologies, we’re sorting this out right now. check back here for updates
There’s still not ETA for the fix though.
Update 2 (Oct 17)
Latest status update:
we’re working on it – should be sorted by the end of the day
Update 3 (Oct 18)
The glitch has been addressed and the service seems to be getting back to normal, but may take time. The server status however still reflects a maintenance.
can’t lie, it’s not been a great day ☹️ we had technical problems overnight last night. slowly coming back to life during the course of today. have you tried putting your phone in airplane mode and back again?
Update 4 (August 04, 2021)
Three UK has confirmed that they’re aware of the network or broadband issues with the service that has been affecting many users. However, there’s no ETA for a fix, yet.
We’re aware that some customers are still affected by this issue and we’re working to fix this ASAP. We recommend restarting your router throughout the day (Source)
Update 5 (January 25, 2022)
Some users are now reporting (1, 2, 3, 4, 5) that they are unable to access services like Netflix, Instagram, and Snapchat on Three network in the UK.
Fortunately, ThreeUKSupport has responded to this issue and said that they are currently investigating it. Moreover, Netflix has also acknowledged it on their behalf and they too are aware of this problem.
We hope that it gets resolved soon so that users can use these three services once again. Rest assured, we will keep tabs on the latest development and update you as and when anything new comes up.
Update 6 (March 15, 2022)
05:02 pm (IST): Many users on Twitter are now reporting that Three UK is down or not working for them.
Fortunately, it didn’t take too long for the support to acknowledge it and they said that the team is working to resolve it. However, they did not provide any ETA for the fix.
Update 7 (March 19, 2022)
11:20 am (IST): It seems that the recent issue with Three UK is resolved as we didn’t come across any fresh reports for the same.
Update 8 (April 04, 2022)
05:19 pm (IST): It seems that Three is currently down or not working for users in Ireland. Users have taken to Twitter (1, 2) to report the outage. Moreover, reports on Downdetector also suggest the same.
Fortunately, the support team has acknowledged this outage and said that they are working to restore the service.
Update 9 (April 06, 2022)
06:30 pm (IST): Reports on Downdetector now suggest that the recent outage with Three in Ireland is seemingly resolved.
Update 10 (August 01, 2022)
01:19 pm (IST): Fresh reports on Twitter and Downdetector suggest that Three UK is again down or not working for many.
07:05 pm (IST): Three UK support has confirmed that the recent outage with their service has now been resolved.
Hmm, that’s not good. We’re aware of a small outage this morning. This should be back up and running now, please try a restart and let us know how you get on with this. We’re keen to help -Maxine (Source)
Update 11 (November 10, 2022)
04:40 pm (IST): Three clients are currently unable to access the Three+ app due to overloaded capacity on their servers.
Apparently, the problem is being caused by the high demand for tickets to the Peter Kay show, which can also be purchased through the Three+ app.
We’re seeing a huge demand for Peter Kay tickets & we’re aware many of you can’t access the Three+ app this morning. We’re working on it as fast as we can! The presale is live for 48 hours and we’ll make customers aware when the app is back up and running.
It’s worth pointing out that O2 Priority customers are facing the same situation.
Update 12 (November 21, 2022)
03:14 pm (IST): Fresh reports suggest that there is currently an outage affecting Three UK mobile network services.
@ThreeUK is the network down again? No data at all in central London. seems to be becoming a habbit.cant use the phone in busy places as wont connect to anything…. your service gets worse by the day… looking at down detector you have been ignoring issues for month. @Ofcom
@ThreeUKSupport @ThreeUK my network coverage has completely disappeared for about 40 minutes now, is there an issue in north london?
The Three UK support team is already aware of the issue and working to resolve it, but there is no ETA yet.
Sorry you’re having internet issues. We’re aware of this and we’re currently working to get service back to normal as soon as possible. Sorry for any inconvenience caused -Kirsty
Update 12 (December 1, 2022)
03:45 pm (IST): Three UK users are flooding Twitter with reports (1,2,3,4) about being unable to place calls.
The company’s support team confirmed that they have fixed the issue. However, we still see reports coming in.
We’re aware some customers were having difficulty making calls. Really sorry you’ve been affected by this. Our engineers have been working hard to fix it and the issues should be resolved now. (Source)
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