Hulu bug tracker: Reported or officially acknowledged issues, pending improvements, & development status [Cont. updated]
Here’s what this tracker is about in a quick video:
New updates are being added at the bottom of this story…
Original story (published on July 25, 2021) follows:
The Disney-owned video on demand service, Hulu, has over 40 million subscribers. Most subscribers use Hulu on numerous devices to watch their favorite content.
While Hulu is indeed a prominent name when it comes to subscription video-on-demand services, its subscribers have had or even continue to have their fair share of tough time.
There have been multiple reports of Hulu subscribers facing bugs and issues across different platforms. Also, most if not all these problems were widespread and lasted for far too long.
However, Hulu support does a pretty good job of acknowledging virtually all issues and bugs which are reported by subscribers.
Moreover, the service provider even tries to resolve all major and minor issues in a timely manner.
While it is not feasible to fix each and every issue, Hulu still keeps on striving to deliver a flawless experience.
There are even several workarounds which can come in quite handy with several issues but a proper and permanent solution is still required.
Thus simply acknowledging the problems becomes futile if they are not getting resolved after even a significant amount of time.
There are more such instances where Hulu acknowledged the problem and even provided updates regarding the same but failed to resolve them eventually.
As mentioned earlier, while responding to affected users promptly is indeed a good sign, all that effort goes in vain if those users don’t get to see relevant results in a timely manner.
That said, we will keep an eye on all the bugs and issues which have been or are yet to trouble Hulu subscribers.
We will also keep this story updated with the latest developments as and when they occur so be sure to keep a weather eye on it.
New updates will be added in the section below and the tracker follows after that:
Click/tap to view older updates
Update 1 (July 28)
IST 10:30 am: As per a recent report from Twitter, some Hulu users are still facing the issue where programs rewind when playing them after pausing for some time. Also, the issue is still being investigated by Hulu. More details on the matter here.
IST 10:35 am: A Hulu user has pointed out that random episodes from the TV series, Survivor, are missing on the platform. While Hulu support has said that the Survivor episodes are missing due to clearance issues, they have also shared the user feedback with the relevant parties.
IST 10:40 am: It seems Hulu users are not quite satisfied with the My Stuff section as it does not notify them about the new episodes and watched/unwatched count. On the other hand, Hulu support has said that they are investigating similar reports on the matter.
Update 2 (July 29)
IST 03:28 pm: Hulu support has confirmed that they’re aware of the bug or issue with Fire TV Sticks which causes them to constantly lose connection or buffer. Unfortunately, there’s no ETA for a fix.
Update 3 (July 30)
IST 12:28 pm: A section of Hulu users are facing issues with the service including NBC channels going blank after a few seconds (1,2), and “My Stuff” disappearing. Both issues have since been acknowledged.
Update 4 (August 03)
IST 03:57 pm: Hulu support has confirmed that it’s working to resolve the inconsistent volume issues on the platform. The team also suggested a couple of temporary workarounds for the meantime.
We’re looking into this and working to resolve it. In the meantime, we recommend trying with night mode or volume leveling enabled (if the device offers either of those features). (Source)
Update 5 (August 05)
IST 01:51 pm: A section of Hulu users are reporting that the service has stopped recording their watch history. The company says it has received similar reports and is looking into it.
Our apologies, Luke! We’ve received similar feedback, so rest assured our team is looking into it. In the meantime, please follow the prompts here : https://hulu.tv/ContactSupport– & pick “I still need help” so we can grab some info to help us get to the bottom of this ASAP. Thank you!
Update 6 (August 12)
IST 05:48 pm: Hulu support has confirmed that they are aware of the issue where the 9th episode from Season 1 of Helstrom is missing. The team says that they’re investigating the problem and hope it will be cleared soon.
Apologies for the trouble! Our team is currently investigating this issue, and we hope to get it cleared up soon. We appreciate your patience in the meantime! (Source)
Update 7 (August 13)
IST 12:48 pm: Hulu now says it is aware of a bug afflicting its users trying to catch Fox-affiliated channels and getting ‘Channel is temporarily unavailable’ error message. These users are advice to reboot their setups to fix this issue.
Our team was made aware of the behavior occurring on some local FOX affiliates. Our developers have since put changes in place to mitigate the interruption. Please reboot your device to start streaming, and let us know if you run into any further trouble.
Update 8 (August 16)
@hulu_support the DVR didn’t record the @NASCAR race today, it recorded the practice sessions 😩 this is the only thing I pay you for – record races.
Sorry for any frustration! It sounds like you may be coming across a behavior our team is currently looking into. We’d love to grab some details from you to help us get to the bottom of this. Please follow the prompts at: https://hulu.tv/ContactSupport- and then pick “I still need help”!
Update 9 (August 17)
IST 04:29 pm: Hulu support confirmed that the developers have made some changes to help fix the issue with Fox channels being unavailable.
We were made aware of the behavior and our team made some changes to help fix the issue. However, if you’re still running into any trouble, try: https://help.hulu.com/s/article/general-troubleshooting. Feel free to @ us if there’s anything else we can help out with down the road! (Source)
Update 10 (August 19)
IST 09:40 am: Reports now indicate that Hulu is yet to address the English dub issue that has been afflicting the Naruto Shippuden series for years now and there doesn’t seem to be a fix in sight. More on that in our coverage here.
IST 10:56 am: Reports from Hulu users indicate that the Hulu app keeps crashing on Roku. This issue is reportedly under investigation.
IST 11:04 am: Hulu users are also facing an issue with their My Stuff queue, many noting that it doesn’t notify them of available new episodes. This too is under investigation.
IST 11:21 am: Hulu has acknowledged the issue afflicting Amazon stick users where the service constantly buffers. More on that here.
IST 11:45 am: Hulu also says it is looking into the issue where Episode 2 of Fantasy Island is not available to watch yet it was recently aired. More on that here.
Update 11 (August 23)
IST 11:40 am: A section of Hulu users report that they’re getting stuck in a loop when trying to log into their Hulu accounts. Now, Hulu says they have received similar reports and are currently looking into it. However, no ETA has been shared.
Apart from that, Hulu has also confirmed that they’re looking into a bug that skips the remaining 8 – 10 minutes of a show and goes to the next episode automatically.
Thanks for reaching out to report this! We’ve received similar reports & our team is currently looking into this behavior. While we don’t have an ETA to share at the moment, we’re working to get this resolved. Thanks for your continued patience!
Update 12 (August 24)
IST 2:13 pm: Well, months later and still, Hulu users on Roku are still facing issues with the app as it reportedly can’t open.
Hulu app on my Roku continues to close. Can’t open it at all. At times I can click on which profile I’m using then it just takes me back to home Roku screen. Have uninstalled and reinstalled several times. Reset Roku several times too
In response to these reports, Hulu says that there still aren’t any timelines to when this issue is set to be addressed.
We don’t have an ETA to share for a fix but rest assured we’re working on this with high priority. Thanks for hanging in there!
With that, the wait continues. We shall continue to keep an eye on this and update as and when we get new info so stay tuned.
IST 5:26 pm: Hulu has confirmed it’s investigating the issue where the app loading sound is way too loud. Head here to know more.
Update 13 (August 26)
These issues include one that causes users watching Nine Perfect Strangers on Firestick to have the session stop randomly and freeze up the whole stick. The other issue causes subscribers watching on the MacBook to have the mouse pointer remain persistently on the screen and not disappear.
Update 14 (August 27)
IST 10:02 am: Users of Hulu are reportedly facing an issue with Fox News Channel as a section of them are reporting that the stream pauses every few seconds and going into a black screen. This, despite affected users having sufficient bandwidth to stream, said content.
In response, Hulu Support says that they’re looking into similar reports. ‘
Sorry for any trouble! This may relate to behavior our team received similar reports of and is digging into. When you have a few moments, please call/chat: https://hulu.tv/ContactSupport- (follow prompts > select “I still need help”) so we can grab a few more details!
Update 15 (August 30)
IST 02:02 pm: A section of Hulu users (1,2,3,4) now report that they are unable to watch the Brown Game. In response, Hulu Support says they are aware of the behavior and are working with partners to get it resolved.
Update 16 (August 31)
IST 10:12 am: Hulu users on the Apple TV are now complaining about the missing ‘completed lines’ under the episodes’ thumbnails following a recent update to the app. Hulu Support says they’re investigating similar reports.
Update 17 (September 01)
IST 10:12 am: Hulu support has confirmed (1, 2) that they are aware of issues where the tenth episode from Season 5 of the Superstore stops mid-way and where the first episode of Only Murders in the Building does not work.
Update 18 (September 02)
IST 05:55 pm: Hulu support confirmed that they’re working to get the last episode from Season 3 of Bless the Harts uploaded on the platform soon.
Further, the team also confirmed that they’re actively working to fix an issue where the user gets an error saying ‘We’re having trouble playing this’.
Update 19 (September 04)
IST 05:44 pm: Hulu support has confirmed that they are aware of a bug that is preventing some users from watching episode 5 of Nine Perfect Strangers.
We’re aware of this behavior occurring on some devices. When you have a sec, please call/chat with us: https://hulu.tv/ContactSupport- (follow the prompts and select “I still need help”) so we can grab a few pieces of info that will help us get to the bottom of this ASAP. (Source)
Update 20 (September 06)
IST 11:52 am: Hulu Support has acknowledged the Firestick issue where the Hulu app won’t pause and the only way to fix it is to restart the whole setup. On this, Hulu says they’re looking into it.
Sorry about that! It sounds like you’re running into an issue our teams are aware of and looking into. When you get a chance, please call/chat with us here: https://hulu.tv/ContactSupport- (follow the prompts and then select “I still need help”). That way we can dive into this deeper!
Another issue reported by subscribers from Hotstar has to do with the delay in daily episodes for sitcoms, episodes that should be dropping at the same time as those in India. On this, Hulu says that they don’t guarantee episodes by a particular time.
Hey there! We don’t guarantee episodes by a particular time, but we’ll share your feedback on that with our team. Our team is aware of the subtitle issue, and we hope to get that cleared up soon.
Update 21 (September 08)
IST 12:14 pm: A section of Hulu users have been reportedly facing some issues trying to watch Adult Swim East. Now, Hulu says it is looking into it.
Update 22 (September 09)
01:25 pm (IST): Hulu users continue to face the issue where Unwatched badges are displayed improperly. Now, the company has come out to note that they’re working on it. However, they may not provide any ETA for a fix.
We apologize for any ongoing frustration! While we don’t have an update to share, our team is aware of the behavior and are looking into it. We don’t have an ETA to provide, but we’ll certainly express the feedback on how this is affecting your experience using Hulu.
03:20 pm (IST): As per multiple reports, subscribers are unable to pause content while streaming via the Hulu app on Amazon Fire TV devices but the issue is being looked into. More details and temporary workaround here.
Update 23 (September 13)
10:21 am (IST): Hulu has acknowledged an issue afflicting users, something that causes DVR recordings not to work as users aren’t able to record games.
Got it. We’re glad to hear this! As for the game not recording, please know our team is digging into similar reports affecting some DVR recordings, so we’ll share your feedback. If similar behavior returns, please call/chat when you have a few moments so we can grab more info!
Update 24 (September 14)
14:03 pm (IST): Hulu has acknowledged a few bugs and issues afflicting its users including one that causes a Rununk13 error for users on iOS, another that results in Hulu live subscribers not being able to watch Jeopardy on ABC.
Also acknowledged is a bug that causes Hulu to play the same trailer over and over.
03:00 pm (IST): Hulu has refreshed the app UI and moved the ‘Keep Watching’ list to the bottom of the home page. However, if you are running Hulu on an Android device, we have a workaround you might be interested in.
Update 25 (September 17)
10:03 am (IST): Hulu has acknowledged an issue that causes the latest episode of Archer to glitch out right before opening.
Update 28 (September 18)
05:10 pm (IST): Hulu support has confirmed that they are aware of the issue where select Hotstar content on the platform may not be properly displaying English subtitles. A fix for the issue is in the pipeline, however, there’s no ETA.
Update 29 (September 20)
10:14 am (IST): Hulu has acknowledged an issue where users aren’t able to finish watching Only Murder in the Building Episode 3 as it freezes halfway.
The company adds that this behavior is under investigation.
Also acknowledged is an issue on WGCL (CBS) that leaves users with a notification that the channel is temporarily unavailable, meaning they couldn’t catch the Steelers’ pre-game.
02:07 pm (IST): Many Vizio users are facing issues with the Hulu app as it keeps throwing a ‘Connection Disconnected’ error. Head here for the full story.
Update 30 (September 28)
11:32 am (IST): Now, Hulu users are reporting issues with the Browns Game feed on Spectrum internet. Hulu says it is aware of this behavior and are investigating.
Update 31 (September 29)
1:15 pm (IST): Hulu has acknowledged an issue where the platform has been glitching and showing only one season of Bobs Burgers.
6:00 pm (IST): The bugs don’t seem to stop popping up. Earlier today a flurry of user reports suggested that many were facing an issue with the sound not working in the Hulu app.
Hulu, however, is yet to acknowledge the problem.
Update 32 (October 1)
7:20 pm (IST): Hulu has acknowledged an issue that is causing multiple TV shows to have no audio. More on that here.
Update 33 (October 4)
4:00 pm (IST): Hulu users are complaining that they are repeatedly seeing the Beyonce & Jay-Z ad for Tiffany & Co.
Hulu has acknowledged the issue and said that they are working on a fix. More on that here.
Update 34 (October 11)
11:00 am (IST): Hulu users are now reporting facing an issue that causes their CBS local stations to show they’re ‘temporarily unavailable’.
This issue has since been brought to the attention of Hulu and the company says they’re working on it.
We’re sorry for the continued trouble! Our team is currently investigating this behavior with a high priority, and we hope to have a fix in place soon. In the meantime, try: https://hulu.tv/TVEverywhere- as a possible workaround. We appreciate you hanging in there!
Update 35 (October 15)
10:36 am (IST): A section of Hulu are facing an issue where Hulu keeps freezing or their screen darkens after every ad on Xbox, Fire TV, and other devices.
This is a known issue and you can learn more about that in our coverage of the same here.
IST 11:32 am: Users of Hulu on the PS5 are reportedly facing an issue that throws up error code P-DEV320.
This is currently being looked into, at least according to Hulu Support.
IST 11:58 am: Hulu users now report that Episode 2 of Dopesick is missing from their Hulu. This has since been acknowledged.
Update 36 (October 16)
IST 06:40 pm: Hulu Support acknowledged an issue where subscribers can’t watch Wutang show on PS5. Moreover, the support team stated that they are currently working to resolve this bug. However, no ETA has been provided.
Update 37 (October 18)
IST 12:12 pm: Hulu has acknowledged an issue facing a number of its subscribers that causes NASCAR on NBC to display a ‘sorry, not available’ message.
IST 1:43 pm: Hulu Support has also confirmed that they’re looking into the issue causing its users to face the ‘Sorry, this channel is temporarily unavailable’ error.
Update 38 (October 22)
IST 12:32 pm: Hulu has acknowledged an issue that causes error P-DEV320 or ‘We’re having trouble playing this’, noting that a fix is in the works. More on that in our coverage here.
IST 12:54 pm: Also acknowledged by Hulu is the issue where Back to the Future 2 and 3 are mislabeled. Hulu says they’re working to fix this as well.
Update 39 (October 23)
IST 09:36 am: Hulu acknowledged an issue where users are not able to watch a recording from Fox Pittsburgh and get an error message that says ‘This channel is unavailable’.
This bug is currently under investigation, however, no ETA has been provided as yet.
Update 40 (October 25)
IST 03:00 pm: Many users are now reporting that they are seeing static when they tried tuning into NBC Sunday Night Football broadcast. Hulu has acknowledged the issue but there is no ETA on when it will be fixed.
Update 41 (October 26)
IST 12:09 pm: Hulu users now report that subtitles on the platform don’t seem to be working.
IST 1:16 pm: Now, Hulu says it is looking into sound issue that are affecting NBC’s The Voice show on the platform. More on that in our coverage here.
Update 42 (October 30)
IST 07:20 pm: Some users are reporting issues where they can’t watch the Dallas Stars game and Golden Knight broadcast on Roku. Hulu acknowledged the issue and said that it is currently under investigation.
IST: 07:25 pm: Hulu acknowledged the issue where broadcast freezes on Fox channels. This issue is currently under investigation.
IST: 07:30 pm: A user complained about an issue on the Hulu TV app where if you have a sub and dub version of a show. And when you try to watch subversion first, the audio and video don’t show. Hulu support has acknowledged the issue.
Update 43 (November 03)
This has since been acknowledged by Hulu, noting that they working to push out a fix update soon.
IST 05:13 pm: Hulu support has confirmed that they’re working to resolve a couple of issues (1, 2) which include the bug that prevents users from viewing ESPN and a bug with the World Series which results in the app freezing up.
Update 44 (November 05)
IST 04:34 pm: Hulu has confirmed that it’s aware of the log-in or connectivity issues on HBO Max with the iOS app. Head here to know more.
Update 45 (November 09)
IST 12:48 pm: A section of Hulu users are reporting that various feeds appear zoomed in and ends up cropping part of the picture.
This has been reported on channels like WTAE-TV Pittsburgh and has since been acknowledged.
Update 46 (November 10)
IST 11:00 am: A section of Hulu users now report that they are unable to log into their accounts on both the app and web. This as they’re met with an ‘invalid request error message’.
This issue has since been acknowledged.
Update 47 (November 13)
IST 12:20 pm: Hulu Support acknowledges the issue where season 4 of 9-1-1 TV series is missing. They are currently investigating it, however, no ETA for a fix has been provided.
IST 01:43 pm: Some users have reported that they are unable to watch Modern Family TV series. Hulu Support has acknowledged the issue and said that they are currently investigating it.
Update 48 (November 15)
IST 11:51 pm: Hulu says it is not any closer to fixing the bug that affects deleting shows from the cloud DVR as there’s not ETA. As such, users are unable to clear space on their DVR.
Update 49 (November 18)
IST 12:21 pm: A section of Hulu users report that they now have way too many FOX Channels on their Hulu Live.
This has been acknowledged and Hulu adds that they’re investigating.
Update 50 (November 19)
IST 10:26 am: A section of Hulu users on Roku now report that they’re facing an issue that causes regular shows to have a low volume but ads play at loud volume.
This issue, Hulu says, is being looked into.
IST 11:01 am: A section of Hulu users now report that My Hero Academia seems to disappear randomly. Hulu says they’re looking into it.
Update 51 (November 22)
Update 52 (November 29)
IST 05:54 pm: Previously, some users were unable to access Season 4 of 9-1-1, but it seems that all 5 Seasons should now be available as confirmed by a user who was facing the issue earlier.
Oh I tried it again and it’s working now (Source)
Update 53 (November 30)
IST 06:15 pm: Responding to a user’s complaint regarding the subtitles disappearing after an ad break, Hulu support confirmed that they are aware of the problem and the team is looking into it.
Are you using a Roku device by any chance? If so, this may relate to behavior our team is looking into. In this case, when you have a chance, please call/chat by following the prompts here: https://hulu.tv/ContactSupport- and we’ll take a look! (Source)
Update 54 (December 01)
IST 1:32 pm: Hulu has acknowledged an issue where users are unable to skip through ads in DVR’d content. This, they say, has been fowarded to the investigating team.
IST 2:01 pm: Tesla Model Y users are reporting issues with the Hulu app on their cars. Hulu has been noted asking for more info from affected users.
IST 2:13 pm: Hulu has also acknowledged an issue where the player skips to the next episode prematurely. This is being looked into.
Update 55 (December 02)
IST 12:00 pm: LG TV owners who use Hulu are reporting that the app is crashing for them after the latest update. Others say that they are unable to view the video on NBC and FOX with the audio working just fine.
Update 56 (December 03)
IST 12:25 pm: A section of Hulu users have been reportedly facing issues with the Echo show. Hulu has since come out to acknowledge this.
Update 56 (December 04)
IST 10:04 am: Hulu acknowledged the issue where some users are having bug in listing of some shows. Moreover, the support team is aware of this glitch and working on a fix.
@hulu_support Not certain if others are having this issue. Today, when watching WLWT NBC, it claims Modern Family is on, when it’s Ellen instead. Add to that, Modern Family aired on ABC, rather than NBC. Seems a bug in the listings. (Source)
Update 57 (December 13)
IST 11:00 am: Some users are reporting high audio output during commercials when watching some TV shows. Hulu is already aware of this glitch and is working on a fix.
Got it! Since this happens with other content as well, it sounds like this may relate to behavior our team is investigating, so we’ll be sure to share this experience. In the meantime, if offered via device settings, trying automatic volume leveling or night mode may help! (Source)
Update 58 (December 15)
IST 11:08 pm: Hulu support has provided a workaround for high audio output glitch during commercials that users can try until devs fix it.
Sorry about this! Our team is currently looking into similar reports. Some viewers have noticed an improvement after using automatic volume leveling or night mode features which are available on some devices. We appreciate your patience as we dig deeper into this! (Source)
IST 01:45 pm: Hulu acknowledged an issue where the NY Rangers game is unavailable to stream. The support team has said that they are currently looking into it.
Update 59 (December 16)
Update 60 (December 23)
IST 10:31 am: New reports from Hulu users indicate that the Bachelorette finale isn’t up yet. This, Hulu Support says, is being looked into.
We’re sorry for the delay! Rest assured we’re aware of this and are working to get the finale uploaded ASAP. In the meantime, be sure to keep the show in your My Stuff/Watchlist to stay in the loop regarding updates. Thank you for your patience!
IST 12:22 pm: Many Hulu users report that ‘My stuff’ and ‘Continue Watching’ content is suddenly disappearing.
Update 62 (December 25)
IST 01:42 pm: Hulu acknowledged the issue where the screen stays dim when the next episode of the series starts. The support team provided some troubleshooting steps to overcome this issue.
Update 63 (December 27)
IST 01:35 pm: Not too long after the issue of a buggy Hulu app on the Tesla Model Y was acknowledged, now Hulu Support notes that they’re currently investigating.
Update 64 (December 30)
IST 06:30 pm: The issue where season 2 of Demon Slayer was missing now has a workaround.
It turned out that season 2 wasn’t missing, instead, it’s named something else due to which users couldn’t find it. Moreover, one of the affected users said that it was available on Funimation.
Update 65 (January 03, 2022)
IST 04:30 pm: Hulu acknowledged the issue where some channels only have sound without any pictures on Hulu Live. The team is currently investigating this bug, however, no ETA for a fix has been provided.
IST 05:00 pm: Some users have reported that they are unable to stream CBS. Hulu has acknowledged this bug and said that they are currently working on it. However, they did not provide any ETA for fix.
Update 66 (January 04, 2022)
IST 10:28 am: Hulu Support has come out to acknowledge an issue that causes Hulu users to face black screen with sound (no video, only audio) in their setups.
Update 67 (January 05, 2022)
IST 10:12 am: Hulu now reports that they are working to bring the latest episodes of WWE to its users, an issue that is frustrating many subscribers.
IST 12:27 pm: Hulu has acknowledged an issue where sound isn’t working on WKYC on their local NBC affiliates.
Sorry to hear you also ran into this! By any chance, is WKYC your local NBC affiliate? If so, our team is currently investigating this behavior. We appreciate your patience in the interim.
Update 68 (January 10, 2022)
IST 10:58 am: Some users are bothered by the error on KTVB channel that says ‘Sorry, this channel is temporarily unavailable’.
Fortunately, Hulu support has acknowledged the issue and said that they are currently working on a fix. However, no ETA for a fix has been provided.
Update 69 (January 11, 2022)
IST 11:30 am: Hulu users are now reporting that the brightness automatically dims whenever they move from one episode to the next. More on that here.
IST 02:22 pm: Hulu app users on Tesla cars are unable to enjoy the service due to the error message P-DEV302 or P-DEV313 that does not allow them to play content.
Also, the problem has been around for many months. Hulu developers just keep saying they are aware of the problem and working on a fix, but there is no ETA for it.
Update 70 (January 12, 2022)
09:28 am (IST): Hulu acknowledged the issue where CBS is showing the wrong show guide and said that they are investigating this issue. However, no ETA for a fix has been provided.
Update 71 (January 17, 2022)
09:41 am (IST): Several users are now reporting (1, 2, 3) that they are unable to watch Kansas City Steelers vs Pittsburgh Steelers game on NBC. Hulu acknowledged the issue and said that they are working on a fix.
Update 72 (January 19, 2022)
03:25 pm (IST): Hulu has acknowledged the issue where some users are facing audio issues This Is the US. Moreover, they are working on resolve the issue, however, they did not provide any ETA for a fix.
Update 73 (January 24, 2022)
09:51 am (IST):Hulu users are unable to play or load Episode 3 of Attack on Titan Season 4 (Part 2) which is premiering in the last few hours.
Apparently, the show gets stuck after the first round of ads. The Hulu team is already aware, but it is not known when users will be able to load the show normally.
12:30 pm (IST): Hulu subscribers are now reporting that Adult Swim is not working for them. Although a fix is seemingly underway, it is still not known how long it will take.
Update 74 (January 25, 2022)
Update 75 (February 01, 2022)
05:56 pm (IST): Hulu Support has acknowledged the issue where fourth part of the Janet Jackson Documentary is missing. The team is currently investigating it, however, no ETA for a fix has been provided.
Update 76 (February 03, 2022)
04:26 pm (IST): Hulu has addressed the issue where the new episodes of Pam and Tommy are not appearing. The support says that they are working to resolve this issue.
Update 77 (February 24, 2022)
04:15 pm (IST): Hulu Support has acknowledged the issue where ‘The King’s Man’ is only playing in Spanish and said it is currently under investigation.
Update 78 (February 28, 2022)
09:54 am (IST): Hulu Support on Twitter has addressed the issue where American Idol is not available to stream on the platform. Moreover, they said that the team is currently investigating it.
Update 79 (March 05, 2022)
03:16 pm (IST): Hulu has acknowledged the issue where some users are getting an error message when watching NBC channel. The error message says ‘Sorry this channel is temporarily unavailable’.
Moreover, support says that they are currently working on it. However, they did not provide any ETA for the fix.
Update 80 (March 08, 2022)
On the brighter side, Hulu has acknowledged this issue and said that they are currently investigating it. However, they did not provide any ETA for the fix.
Update 81 (March 16, 2022)
06:07 pm (IST): Hulu support has acknowledged the issue with autoplay where the Smart TV app is not playing the next episode from the same show, instead, it goes on playing an episode from a completely different show.
Support says that they are working to resolve this issue. However, they did not provide any ETA for the fix.
Update 82 (March 21, 2022)
12:37 pm (IST): Some users reported (1, 2) an issue where it shows that the episode 7 of season 3 of 911 Lone Star is set to expire soon. Luckily, support has acknowledged the issue and asked the affected users to refresh the page or get further help from support.
Update 83 (March 22, 2022)
01:37 pm (IST): Some users are complaining (1, 2, 3, 4) that they are unable to watch March Madness due to buffering and frozen screen issues. Fortunately, support has acknowledged this issue and said that they are investigating it.
Update 84 (March 23, 2022)
10:20 am (IST): Hulu has acknowledged an issue where last week’s episode of The Simpsons is expiring in 7 days. Support says that the team is currently investigating it, however, they did not provide any ETA for the fix.
Update 85 (March 25, 2022)
10:08 am (IST): Hulu has acknowledged the issue where the latest episode of The Wonder Years is not available or missing. Support said that they are working to fix this issue.
Update 86 (March 29, 2022)
07:17 pm (IST): Many Hulu Xbox users are facing an issue where their accounts are logged out every time they close and open the app. Hulu team is aware, but there is no ETA for a fix yet.
Update 87 (April 04, 2022)
11:28 am (IST): Some users are now reporting (1, 2, 3, 4, 5, 6, 7, 8) an issue with Apple TV app where the channel list is not appearing when viewing ‘Channels’ tab under the Live section. Luckily, Hulu has acknowledged the issue and said that they are investigating it.
Update 88 (April 05, 2022)
04:48 pm (IST): Hulu finally brings SharePlay support to iPhones and iPads. It allows users to share content using FaceTime. More on that here.
Update 89 (April 11, 2022)
09:23 am (IST): Hulu has acknowledged the issue where some episodes of Woke are missing.
Also, the team is investigating an issue where the subtitle option is missing for season 2 episode 9 of The Hardy Boys.
Update 90 (April 14, 2022)
11:49 am (IST): Hulu support on Twitter has informed users that a fix has been released for the issue where users are unable to delete DVR recordings.
Update 91 (April 15, 2022)
06:01 pm (IST): Hulu has acknowledged playback issues with episode 10 of Impeachment: American Crime Story after the first set of ads and is working on a fix, but there’s no ETA.
Update 92 (April 21, 2022)
10:48 pm (IST): The latest This Is Us season 6 episode 13 is currently missing or unavailable from the Hulu platform. The issue was officially acknowledged, but there is no ETA for a fix yet.
Meanwhile, there is a potential workaround that could help.
Update 93 (April 22, 2022)
10:11 am (IST): Many users report that Hulu is currently down or not working. Luckily, Hulu support has acknowledged this issue and said that they are working to resolve it.
Update 94 (April 23, 2022)
01:04 pm (IST): Hulu app for iPad devices lost audio after iPadOS 15.4 update. The Hulu team is already working to resolve the issue, but there is no ETA for a fix yet.
Update 95 (April 30, 2022)
01:00 pm (IST): Hulu is aware of the issue where the subtitles for Under the Banner of Heaven are either unavailable or missing. More on that here.
Update 96 (May 11, 2022)
04:25 pm (IST): Hulu is investigating the issue where some shows or movies are not showing up in the ‘Keep watching’ section.
Update 97 (May 25, 2022)
Update 98 (June 1, 2022)
01:00 pm (IST): Hulu has acknowledged that the app is not working for DirecTV Stream Box owners and said a fix is underway. More on that here.
Update 99 (June 2, 2022)
01:00 pm (IST): Hulu developers have acknowledged the issue where many regular shows and cartoons are under the Adult Swim label. Head here to know more.
Update 100 (June 3, 2022)
04:28 pm (IST): Some users reported that the issue where Hulu app is not working on DirecTV Stream box has been resolved after updating the app to the latest version.
Update 101 (June 13, 2022)
09:28 am (IST): Hulu has acknowledged the issue where some users are getting playback error on Samsung TV. Moreover, they are currently investigating it.
Update 102 (July 11, 2022)
11:37 am (IST): Many Hulu users are facing an issue where cloud DVR feature is partially or not recoding the F1 races. The issue has been acknowledged, but there is no ETA for a fix yet. However, there is a workaround.
Update 103 (July 12, 2022)
12:00 pm (IST): Many Hulu users have been facing an issue where they get a blank screen after choosing a profile (during login) or when selecting a show/channel. The issue has been acknowledged.
Update 104 (July 13, 2022)
1:29 pm (IST): Some Hulu users are experiencing an issue where their recordings are missing from the ‘My Stuff’ section. Hulu team is already looking into it.
Update 105 (July 19, 2022)
Also, the Hulu team confirms that they are aware of the issue and still working on a fix, but there is no ETA yet.
Update 106 (July 26)
02:01 pm (IST): Hulu subscribers have been demanding for ‘Skip intro’ button for a while now. Hulu support has confirmed that they are working to add this feature. However, there is no ETA as to when it will be available for all the shows. More on that here.
Update 107 (August 1, 2022)
Update 108 (August 3, 2022)
Apparently the issue is the fault of Hulu IP detection system which interprets every IP change as a location change, which is very problematic for users whose IPs are dynamic.
Update 109 (August 19, 2022)
04:23 pm (IST): Many Hulu subscribers are now reporting that the app is crashing when accessing ‘My Stuff’ on Roku. Luckily, Hulu support has acknowledged the issue and they are investigating it.
Update 110 (August 23, 2022)
04:30 pm (IST): Hulu has acknowledged the issue where the latest episode of ‘Woh Toh Hai Albelaa’ is missing and they are working to resolve it.
Apologies for any upset! Our team is looking into this and hope to have the episode up soon. Thank you for your patience in the meantime! 🙏 (Source)
08:59 pm (IST): Hulu support confirmed that the team is aware of the audio bug with this week’s Bachelorette episode. A fix is in the works. More details here.
Update 111 (August 24, 2022)
10:26 am (IST): Hulu has resolved the issue where audio or sound is missing on multiple shows. More on that here.
Update 112 (September 14, 2022)
12:04 pm (IST): Many users are reporting an issue where Hulu is switching to another movie when watching ‘Unplugging’. Users say that it automatically plays some random movie after an ad.
Luckily, Hulu has acknowledged this problem and said that they are currently investigating it.
Update 113 (September 21, 2022)
07:38 pm (IST): Many users are now reporting that Hulu is stuttering or freezing on Android after v4.49.2 update. For more info and workaround, head here.
Update 114 (October 3, 2022)
12:14 pm (IST): Many Hulu subscribers are now complaining that they are unable to watch Saturday Night Live (SNL). However, Hulu support has informed users that their streaming rights for SNL have expired.
Sorry for any disappointment! Our rights to offer Saturday Night Live in our streaming library have expired at this time, but we’ll share your request with our team. (Source)
05:46 pm (IST): Many users are now complaining (1, 2, 3, 4) that the countdown timer to the next episode is too long, upto 400 seconds. Unfortunately, the support team hasn’t yet acknowledged this problem.
Update 115 (October 4, 2022)
06:24 pm (IST): Hulu has acknowledged the issue where DVR is now recording certain shows. More on that here.
Update 116 (October 7, 2022)
01:04 pm (IST): Many Hulu users are now reporting an issue where they are getting ‘no longer supported on your device’ error. More on that here.
Update 117 (October 11, 2022)
01:30 pm (IST): Hulu support has finally acknowledged the issue where some are unable to delete DVR recording. More on that here.
Update 118 (October 18, 2022)
02:35 pm (IST): Users with Hulu and Disney+ accounts that share the same email or password are having trouble logging into services that are under The Walt Disney umbrella.
Hulu support suggests users to reset their password to avoid such issues in the future.
It sounds like you have both a Hulu account & a Disney+ account. In order to streamline your login experience across other accounts within The Walt Disney Family of Companies, we’re asking viewers to reset their password. After you update your password, app access will continue.
Update 119 (November 09, 2022)
Update 120 (November 16, 2022)
Update 121 (November 21, 2022)
01:47 pm (IST): Hulu support has acknowledged the issue where Hulu website showing ‘Not secure’ alert and confirmed that they are currently investigating it.
We’re sorry for the ongoing trouble! Our team is investigating this and we hope to have a fix in place soon. (Source)
Thanks for the additional info, Michelle! It sounds like you’re running into a behavior our team is currently investigating regarding Fire TV devices.
Update 122 (November 23, 2022)
08:30 pm (IST): Fresh reports suggest that Hulu subscribers are once again facing the issue where some live or recorded shows only play the audio with the picture missing or completely black. More on that here.
Update 123 (November 24, 2022)
07:30 pm (IST): Many Hulu subscribers are experiencing an issue where they keep getting the ‘We encountered an issue while switching profiles’ error. Fortunately, it is currently under investigation.
Update 124 (November 25, 2022)
Update 125 (December 1, 2022)
05:55 pm (IST): The Hulu team confirmed that they are already aware of the issue where the show recordings return a ‘black screen with audio’ file. More on that here.
|Error code: P-DEV318 on Apple TV||Acknowledged|
|Rewind or fast forward options not working even on ad-free accounts||Fixed|
|Same ad or commercial playing multiple times||Likely fixed|
|‘Sorry, this channel is temporarily unavailable’ issue||Acknowledged|
|Shows/episodes starting at the end||Acknowledged|
|‘This video can’t be played’ error due to missing HDCP support||Acknowledged|
|App app rewinds programs when played after pausing for sometime||Acknowledged|
|Crashing/freezing error on Samsung smart TVs||Acknowledged|
|Random episodes from Survivor missing|
|My Stuff section does not provide proper information||Likely fixed|
|Fire TV Sticks buffering or connection issues||Investigating reports|
|NBC channels going blank after a few seconds||Likely fixed|
|Episodes start at the end when scrabbing||Workaround|
|Inconsistent volume issue||Workaround|
|Hulu doesn’t save watch history||Likely fixed|
|Episode 9 from Season 1 of Helstrom missing||Likely fixed|
|FOX affiliated channels temporailily unavailable||Fixed|
|Live TV recording not working||Likely fixed|
|Complete Naruto Shippuden English bub not available||Likely fixed|
|Hulu app crashes on Roku devices||Acknowledged|
|Hulu app keeps looping||Acknowledged|
|Hulu app loading sound too loud||Acknowledged|
|App automatically plays new episode even if 8 – 10 minutes remain||Acknowledged|
|Cannot hide mouse pointer on MacBook||Acknowledged|
|Nine Perfect Strangers freezes firestick||Likely fixed|
|Fox News Channel buffering/pausing every few seconds||Likely fixed|
|Unable to watch Browns game||Likely fixed|
|Missing ‘completed lines’ under episodes after recent update to Apple TV app||Likely fixed|
|Superstore Episode 10 of Season 5 not working||Likely fixed|
|Episode 1 of Only Murders in the Building not working||Likely fixed|
|Last episode missing from Season 3 of Bless the Harts||Likely fixed|
|‘We’re having trouble playing this’ error||Acknowledged|
|Unable to watch episode 5 of Nine Perfect Strangers||Likely fixed|
|Unable to pause episodes on Fire stick||Acknowledged|
|Hotstar Sitcom episodes not dropping at the same time as in India||Feedback noted|
|Issues watching Adult Swim East||Likely fixed|
|Unwatched badge displayed improperly||Acknowledged, Not ETA for fix|
|Unable to pause content on Amazon Fire TV devices||Acknowledged (temporary workaround)|
|DVR Recording not working||Under investigation|
|Same trailer playing on repeat||Acknowledged|
|Rununk13 error on iOS||Acknowledged|
|Can’t watch Jeopardy on ABC||Acknowledged|
|‘Keep Watching’ moved to the bottom of the screen||Workaround|
|Archer latest episode glitching out||Likely fixed|
|Some Hotstar content not displaying English subtitles||Acknowledged|
|WGCL (CBS) temporarily unavailable||Acknowledged|
|Only Murders in the Building episode 3 freezes halfway||Likely fixed|
|Connection Disconnected error on Vizio devices||Acknowledged|
|Issues with Browns game on Spectrum internet||Likely fixed|
|Only one season of Bobs Burgers showing||Likely fixed|
|No sound/audio not playing||Fixed|
|Repeated Beyonce & Jay-Z ad for Tiffany & Co.||Acknowledged|
|Local CBS channels showing ‘temporarily unavailable’||Acknowledged|
|Hulu keeps freezing or screen darkens after every ad||Acknowledged|
|Error code P-DEV320||Acknowledged|
|Episode 2 of Dopesick is missing from Hulu||Likely fixed|
|Can’t watch Wutang show||Likely fixed|
|Nascar on NBC not available||Acknowledged|
|Mislabeled “Back to the Future” 2 and 3||Likely fixed|
|Fox Pittsburgh ‘This channel is unavailable’ error||Acknowledged|
|Unable to watch NBC Sunday Night Football||Acknowledged|
|Hulu subtitles not working||Acknowledged|
|Sound issue affecting NBC’s The Voice show||Acknowledged|
|Unable to watch Dallas Starts and Golden Knights broadcasts||Acknowledged|
|Audio and video don’t show when watching sub version on TV app||Acknowledged|
|Broadcast freezes when Fox channels are on||Acknowledged|
|Live sports keeps crushing app on Roku||Acknowledged|
|Freezing when viewing World Series||Acknowledged|
|Unable to view ESPN||Acknowledged|
|HBO Max log-in or connectivity issues on iOS||Acknowledged|
|WTAE-TV Pittsburgh feed cropped or zoomed in||Acknowledged|
|Invalid request error when trying to log in||Acknowledged|
|9-1-1 season 4 missing||Fixed|
|Unable to watch Modern Family||Acknowledged|
|Hulu users can’t clear their space on DVR||Acknowledged|
|Many FOX Channels on Hulu Live||Acknowledged|
|Shows on Roku have lower volume than ads||Acknowledged|
|My Hero Academia dissapeared||Acknowledged|
|Roku screen goes black after Hulu advertisement||Acknowledged|
|Subtitles disappear after adverts||Acknowledged|
|Hulu player skips to next episode prematurely||Acknowledged|
|Buggy app on Tesla Model Y||Under Investigation|
|Can’t skip ads on DVR’d content||Acknowledged|
|App crashing on LG TV||Acknowledged|
|Issues streaming Hulu on the Amazon Echo Show||Acknowledged|
|TV shows not listing correctly||Acknowledged|
|Commercial sound too loud while watching some TV shows||Workaround|
|NY Rangers game is unavailable||Acknowledged|
|Demon Slayer season 2 missing||Workaround (Refer update 64)|
|Bachelorette finale delayed||Acknowledged|
|‘My stuff’ and ‘Continue Watching’ content suddenly disappearing||Unacknowledged|
|General Hospital latest episode not live||Likely fixed|
|Screen stays dim after next episode of a series starts||Acknowledged|
|Some channels on Hulu Live only have sound and no picture||Acknowledged|
|Unable to stream CBS||Acknowledged|
|Black screen with sound (no video, only audio)||Acknowledged|
|Latest WWE episodes not available||Acknowledged|
|WKYC sound not working in NBC affiliates.||Acknowledged|
|Channel is temporarily unavailable error on KTVB channel||Acknowledged|
|Brightness dimming automatically when moving from one episode to next||Acknowledged|
|Error P-DEV302 or P-DEV313 en Tesla cars||Acknowledged|
|CBS showing wrong show guide||Likely fixed|
|Unable to watch Kansas City Steelers vs Pittsburgh Steelers game on NBC||Likely fixed|
|Audio issue on This Is Us||Investigating|
|Attack on Titan Season 4 Part 2 Episode 3 get stuck after ads||Aware|
|Adult Swim offline||Acknowledged|
|Grey overlay issue when an episode starts or afer ads||Workaround (Refer update 74)|
|Janet Jackson Documentary part 4 not available||Acknowledged|
|New episodes for Pam and Tommy unavailable||Acknowledged|
|The King’s Man only available in Spanish||Investigating|
|American Idol not available to stream||Acknowledged|
|Users getting ‘Sorry this channel is temporarily unavailable’ error on NBC channel||Likely resolved|
|The Dropout episode 1 missing||Acknowledged|
|Smart TV app autoplay not working as intended||Acknowledged|
|911 Lone Star episode 7 of season 3 is set to expire soon||Acknowledged|
|Unable to watch March Madness||Acknowledged|
|Last week’s The Simpsons is set to expire in 7 days||Acknowledged|
|Latest episode of The Wonder Years missing||Acknowledged|
|Xbox app requires login details every time it’s opened (accounts gets logged out)||Acknowledged|
|Channel list in Apple TV app is not appearing in ‘Channels’ tab under Live section||Investigating|
|Some episodes of Woke are missing||Acknowledged|
|Subtitle option missing from episode 9 season 2 of The Hardy Boys||Acknowledged|
|Issue with American Crime Story playing after first set of ads||Acknowledged|
|This Is Us season 6 episode 13 missing or not available||Acknowledged (workaround)|
|Latest episode of New Amsterdam is missing||Acknowledged|
|Latest episode of The Resident is unavailable to watch||Investigating|
|Hulu audio not working on iPad app after iPadOS 15.4 update||Acknowledged (workaround)|
|Subtitles missing for Under the Banner of Heaven||Investigating|
|Movies or shows not showing up in ‘Keep watching’ section||Investigating|
|Good Trouble is expiring soon||Acknowledged|
|Hulu app not working on DirecTV Stream Box||Allegedly fixed|
|Regular shows and cartoons have Adult Swim label||Likely fixed|
|Playback error on Samsung TV||Investigating|
|Cloud DVR partially recording or not recording F1 races||Acknowledged (workaround)|
|‘Blank screen’ after choosing a profile, show or channel||Acknowledged|
|DVR recordings missing from ‘My Stuff’||Acknowledged|
|‘Skip intro’ button for all shows||Under testing|
|‘The Americans’ show missing subtitles for Russian characters||Acknowledged|
|‘We cannot locate you’ error message||Acknowledged|
|Hulu app crashing when accessing ‘My Stuff’ on Roku||Investigating|
|Latest episode of ‘Woh Toh Hai Albelaa’ is missing||Acknowledged|
|Hulu switching to another movie when watching ‘Unplugging’||Acknowledged|
|Hulu stuttering or freezing on Android after v4.49.2 update||Workaround|
|Saturday Night Live (SNL) not working||Streaming rights expired|
|Countdown timer to next episode too long||Unacknowledged (refer Update 114)|
|Hulu DVR not recording certain shows||Acknowledged|
|Users getting ‘no longer supported on your device’ error||Intended|
|Users having issues with autoplay for the past several days||Unacknowledged (refer update 117)|
|Login issues for Disney+ and Hulu users sharing the same credentials||Acknowledged (workaround)|
|Hulu error code ‘RUNUNK13’ is back on PC||Allegedly acknowledged|
|Hulu website showing ‘Not secure’ alert||Acknowledged|
|Sacramento Kings game not working||Investigating|
|App crashing on Amazon Fire Stick (error code 55046)||Investigating|
|‘We encountered an issue while switching profiles’ error||Investigating|
|Hulu repeatedly asking to ‘replace the password’ while login||Investigating|
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