[Update: Nov. 21] SBI UPI servers down: Google Pay, PayTM, PhonePe & more users affected, SBI working to resolve at the earliest

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from August 07) follows:

India’s UPI (Unified Payments Interface) payment system has made it incredibly easy for users to make inter-bank transactions. The simplicity of UPI has led many individuals to begin using the digital-payment method on a daily basis.

Unfortunately, it appears that users with an SBI account have not been able to make any UPI transactions for the past couple of days. Many affected users have taken to Twitter to seek a response from the bank regarding the issue.

While most reports indicate that UPI transactions from SBI accounts are not going through via Google Pay, it does not paint the whole picture. This is because UPI transactions via SBI accounts aren’t working on other apps in the country such as PayTM, PhonePe, and BHIM UPI.

Here are some of the reports from affected users (1, 2, 3, 4) that have begun flooding in on Twitter:

Click/tap to enlarge the images:

@GooglePayIndia is there any issue with the registration of account of SBI on google pay??
(Source)

Im unable to access my account balance data from Google pay app, and unable to do transactions. whats problem with sbi server? when everything will be normal?
(Source)

Dear @PhonePe_ I have trying to use SBI UPI but somehow since 2 days multiple times the transaction are getting unsuccessful. The same issue is faced by many of friends who have SBI UPI are also facing the issue.
(Source)

Fortunately, SBI has not turned a blind eye to these reports. In response to some complaints from affected users, SBI has stated that there are intermittent connectivity issues with their UPI app and a team is working on resolving the issue.

Here’s the complete response from SBI via Twitter:

Dear Customer, We regret the inconvenience caused. There are intermittent connectivity issues with our UPI app. Our team is on the job to resolve it at the earliest. We suggest you to use our other digital channels.

sbi-response
(Source)

The bank has not stated how long it will take for the problem to be fixed. Until then, SBI suggests its users try out other digital payment methods such as Net Banking. Now users will simply have to wait for the UPI services to resume as normal.

Update 1 (August 10)

Sadly, even after days, there is no new development on the matter. While users continue to encounter the issue, the official SBI twitter handle continues to repeat what they’ve been saying since the beginning – “our team is on the job to resolve it at the earliest.”

Update 2 (August 10)

The issue is still alive, with SBI support continuously assuring affected users that a fix is being worked upon. Here’s what they said a few minutes ago:

Our team is on the job to resolve it at the earliest

Update 3 (August 11)

Unfortunately, the problem continues to persist since SBI has not yet been able to fix it. Furthermore, the bank has yet again tweeted the same response as it did earlier in response to a user’s query regarding the issue.

Dear Customer, we regret the inconvenience caused. There are intermittent connectivity issues with our UPI app. Our team is on the job to resolve it at the earliest.
(Source)

Update 4 (August 11)

SBI is now suggesting users to use use the official Yono SBI and Yono Lite SBI applications to continue transferring money until the UPI servers are fixed. Further, some users are now claiming that the UPI transactions are now working for them. Check out the full story here.

Update 5 (August 13)

Finally, it appears that the SBI UPI server issue has been resolved after several days since the problem was first noticed. SBI responded to a user’s query on Twitter regarding the UPI issue by claiming that it has now been resolved. Thus, you should now be able to make UPI transactions as usual.

we regret the inconvenience caused. There were intermittent connectivity issues with our UPI Server which have been resolved now. Please try again.

sbi-upi-resolved
(Source)

Update 6 (August 15)

Sadly, it appears the issue is back, and SBI support has acknowledged that they are working to fix it.

Dear Customer, we regret the inconvenience caused. There are intermittent connectivity issues with our UPI Server. Please try again as our team is on the job to resolve it fully at the earliest. You may use our other digital channels like Yono SBI (Banking & Lifestyle app), Yono Lite (Mobile Banking app) & Online SBI (Internet Banking)

Update 7 (August 17)

The issue still stands unresolved, with SBI support continuously acknowledging “intermittent connectivity issues”, and giving the same assurance – “our team is on the job to resolve it” – to affected users.

Update 8 (August 18)

Sadly, there is no change in the situation – SBI support still giving the same response.

Update 9 (August 19)

A different day, but the same situation for those affected by ‘SBI UPI not working’ issue.

Update 10 (August 20)

No luck today as well. It usually shouldn’t take so long for a service outage to get fixed, so it now appears something major may have happened. Anyway, we are keeping a close watch.

Update 11 (August 21)

In response to a user query, now the official UPI Twitter account has revealed that the issue is at SBI’s end, and the bank is working to resolve it.

Kindly note, the bank is proactively working to resolve the issue at the earliest

Update 12 (August 25)

SBI support is now claiming the issue has been resolved. Let us know in comments if the problem still persists for you.

Update 13 (December 03)

Latest reports surfacing on Twitter convey that the SBI UPI servers are down and the SBI YONO app is not working for the past few days, and users encounter the errors seen in the images below:

SBI_YONO_error

Update 14 (December 03)

The Yono app outage has been officially acknowledged and while its being taken care of users are suggested to use OnlineSBI or the YONO Lite instead. Here’s what SBI has to say:

We request our esteemed customers to bear with us as we work towards restoring YONO SBI app to provide for an uninterrupted banking experience.

Yono-SBI-outage

Update 15 (December 04)

RBI is currently checking why the SBI YONO application went down. The step was taken just after it had cracked down on HDFC Bank for having multiple outages according to a report.

At present, it’s not known what action the Reserve Bank of India will take against SBI.

Update 16 (December 07)

It appears the glitch has been resolved. Here’s what @TheOfficialSBI has to say:

Inconvenience caused is regretted. We request you to kindly try again. It is working now.

Update 17 (April 28, 2021)

Going by reports circulating on Twitter, it appears the Yono app is not working for many for the past few days.

@TheOfficialSBI
my yono app is not working from yesterday
source

Yono_app_not_working

Last three day YONO app not working not login
source

Update 18 (May 21, 2021)

Incoming is a maintenance alert during which INB, Yono, Yono Lite UPI will be unavailable.

SBI_Maintenance

Update 19 (May 31, 2021)

It appears that many users are facing issues with the SBI Yono banking application since the past couple of days as reposts of the app not working or throwing an error have been taking over Twitter.

sbi-yono-app-not-working-error
(Source)

@TheOfficialSBI yono app is experiencing some server issue currently. Is that for everyone? (Source)

@TheOfficialSBI Why YONO app not working always show Invalid Request?? (Source)

SBI has not acknowledged any issues yet. We’ll keep track of the situation and will post an update if and when there are any further developments.

Update 20 (November 21, 2022)

04:57 pm (IST): Many users have taken to Twitter to report that SBI UPI servers are currently down or not working for them.

Fortunately, SBI support has acknowledged the issue and said that they are working to resolve it.

We regret the inconvenience caused. We are facing some technical issues with our UPI servers. Our team is on the job to resolve it at the earliest. Kindly bear with us. (Source)

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Dwayne Cubbins

I've been interested in tech for as long as I can remember. And I used to be a Windows Phone enthusiast. When I am not writing about tech, I'm on the couch playing games with my squad. Oh, I also play the guitar and drums.