Adobe Illustrator crashing after v27 update on Windows & macOS for a section of users (potential workarounds inside)

Adobe Illustrator is a popular tool used for creating graphics, sketches, drawings, and much more with precision and control.

It is regularly updated with new features that let users create designs and intertwine various texts/objects with 3D effects for a more realistic view.

Adobe Illustrator crashing after v27 update

However, many Adobe Illustrator users (1,2,3,4,5,6) have been reporting an issue where the software is repeatedly crashing after the latest v27 update.

Anyone ever had Illustrator crashing whenever you try and export a 300 dpi large PNG? It had previously always worked fine…
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Anyone in the design community having issues with Adobe Illustrator? My affiliation keeps freezing and crashing; yes I’ve already updated it
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It seems that the constant crashes and freezing issues are only limited to Windows and macOS.

Almost every action including adding a 3D effect, creating and saving a file, or even changing opacity triggers the said issue.

Users are incredibly frustrated because the app has basically become unusable now and stops responding every now and then.

Potential workarounds

We’ve come across some workarounds that can help fix the crashing issue. If a document triggers the crash, then the following steps might help:

If the problem is DNS-specific, then those affected can try the following workaround:

In my network there was a problem with the DNS connection to my default printer. Apparently Illustrator tries to contact the printer in the network when it is launched. Because this failed, Illustrator crashed. The printer is now connected via IP and Illustrator works again as before.
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There’s yet another temporary fix and it involves reinstalling Illustrator.

It terms of resolution, I’ve checked your provided materials, and I decided to re-install Illustrator. At first glance, it seems to have helped. I will report back with my findings.
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Unfortunately, there’s no response from the team yet so users can try the above-mentioned workarounds for the time being.

That said, we’ll follow up on the latest developments regarding this issue and inform you as and when we come across anything noteworthy by updating this article.

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