[Update: Nov. 03] Gmail's email filters broken - Promotions/spam arriving in Primary inbox folder, users say

New updates are being added at the bottom of this story…….

Original story (published on December 7, 2018) follows:

Looks like Gmail users are experiencing issues with automatic email filtering. We’re seeing a significant number of reports that say emails that are supposed to arrive in the Promotions folder are making way to Gmail’s Primary folder.

Of course, this is a major problem for most Gmail users as we all know that a large number of promotional emails arrive each day. Many of the affected users are taking to social media platforms to share this problem.

We haven’t come across a response from Google or Gmail on this issue. However, we are actively trying to find more information on the matter, and will update this story as and when any news worthy developments takes place.

Update 1 (December 07, 2018)

A quick look at user reviews on the Gmail app’s Google Play Store listing indicates the problem might have started happening yesterday. Now, given that the last update to the app was on November 28, it’s quite possible that a server side change could have broken email filtering.

At this time, we have no information on whether or not the problem affects Gmail’s iOS app as well.

Update 2 (December 07, 2018)

A product expert on official Google forums has said the issue has been escalated to the relevant team inside Google. You can follow that discussion by heading here.

Update 3 (December 09, 2018)

Google says this issue should be fixed:

Update 4 (June 17, 2019)

The issue has reportedly again popped up today.

In addition, some people are also experiencing lag in sending and receiving emails.

Update 5 (June 30, 2022)

Many users are again reporting issues with Gmail’s email filters (1, 2, 3, 4, 5, 6, 7, 8). Users say that they are getting a lot of spam or junk emails in the primary inbox and the conditions set by certain filters are not met (1, 2, 3, 4, 5).

Moreover, some are reporting (1, 2, 3, 4) that filters are also preventing important emails from reaching up to the primary inbox.

Update 6 (July 13, 2022)

Google has acknowledged the issue where the Gmail anti-spam filters are not working correctly. The company is working on resolving it, but there is no ETA for a fix yet.


Update 7 (August 1, 2022)

Some reports revealed that the issue where the Gmail anti-spam filter is not working properly is still present (1, 2, 3). Gmail team also confirmed that they are still working on resolving it but there is no ETA yet.

Update 8 (Sept. 20, 2022)

01:40 pm (IST): Gmail users may receive excessive political emails in their inboxes as a result of pressure on Google from conservatives.

However, Google has introduced a pilot program that allows users to keep political spam out of their inboxes. More on that here.

Update 9 (Nov. 03, 2022)

05:31 pm (IST): A number of reports (1,2,3) suggest that Gmail users still continue to face issues related to spam emails in their inboxes.

The team has confirmed that they are working on it. However, there’s still no ETA for a definitive fix.

Hi Alysha. Our team is working on this issue. Meanwhile, have a look at this article to mark the emails as spam in Gmail: http://goo.gl/nbxMVg. Also, could you please share feedback regarding this here: http://goo.gle/2WTbsUu. Thanks for your patience.

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Himanshu Arora

My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves leading the team as well as writing informational stories.