My Utilita app not working or throwing 'Whoops! Something went wrong' error, issue acknowledged

Founded in 2003, Utilita Energy is a prevalent electricity and gas supply company in the United Kingdom. It was also the first company in the UK to install smart meters.

They even have their own application called My Utilita available on both iOS and Android. It allows users to check their energy credit or bills and make payments directly from the app.

Furthermore, you can also check how much energy you’ve used, save cards for future payments, apply for a POWER UP, get exclusive rewards, and more.

However, many users have been complaining that the app is currently not working for them. Users say that it is throwing ‘Whoops! Something went wrong’ error for them.

As a result, they aren’t able to check their energy credit, complete their outstanding payments, or access any other feature of the app. Here are some reports for reference:

App still not working for me for two weeks now!! Only able to top up on website . Very disappointed (Source)

@UtilitaEnergy why are you lieing and ignoring people! The app is not fixed!!! People are running out of electric and gas because they can’t top up!!! SORT IT OUT #utilita #utilitaenergy #failing (Source)

The issue has been bothering users for the last few days. And while the support team had already acknowledged it previously and later confirmed that its been fixed, many are still facing problems with the app.

And in a recent acknowledgment, My Utilita support said that they are still working to fix the issue with their app. However, they did not provide any ETA for the fix.

Regrettably, we haven’t come across any workaround that might help you temporarily fix this issue. So, you’ll have to wait until devs come up with a definitive fix for the same.

Rest assured, we will keep an eye on the latest developments regarding this issue and inform you as and when we come across anything noteworthy.

Note: We have more such stories in our dedicated outage section, so be sure to follow them as well.

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