[Update: Oct. 12] Wells Fargo website app down and not working, online / mobile banking suffers - what happened?

There are new updates that have been added at the bottom of the story….

Original story (published on February 07, 2019) follows:

Looks like there’s a major Wells Fargo outage. As per reports, neither the website nor app is working at the moment. Even text banking is down and cards can’t be used as well.

Users are taking to social media to share the ongoing problems and issues as well as vent their frustration. Here are some reports:

https://twitter.com/candyjax/status/1093481717564887048
https://twitter.com/mvjacklondon/status/1093483613293867009
https://twitter.com/T_Con11/status/1093482432064561155
https://twitter.com/tdwnds1/status/1093480187252088832
https://twitter.com/carlaloo/status/1093480008448962561
https://twitter.com/maestro214/status/1093482662805889024

As of now, the company hasn’t said anything through its social media channels on the ongoing service disruption, but we are keeping a close eye. Will update the story as and when we have more newsworthy information.

It’s worth mentioning that this is the second time this month Wells Fargo has suffered such a major outage. The company even publicly apologized for the previous glitch that happened on February 01.

Are you affected with this outage. Share your thoughts with us in the comments section below.

Click/tap to view older updates

Update 1

Turns out it’s over an hour and the Wells Fargo systems are still down.

Update 2

A customer who got in touch with a Wells Fargo rep says they were told the company knows about the ongoing outage.

Sadly, still no word on when it will be fixed.

Update 3

More reports that the bank is aware of the issue:
https://twitter.com/Carajoboricua/status/1093495781192056834?s=19

Update 4

Not sure about all services, but at least the card service could be back up in an hour or so.
https://twitter.com/marielita1116/status/1093498489542230018?s=19

Update 5

It’s really worrying to see that after hours of this major outage again today, Wells Fargo hasn’t yet issued any official statement yet.

https://twitter.com/bgtheory/status/1093511101634043904
https://twitter.com/BurgersSociety/status/1093510781713502208

We are wondering if it’s just a technical glitch or have they been hacked?

Update 6

Finally, we have an official word on the matter. Here you go:

Update 7

Going to a Wells Fargo branch is apparently a solution for now.

Also, reportedly this current outage is due to a major upgrade the bank did yesterday:

Update 8

No more update from the bank as of now. FWIW, these recent outages come just a few weeks after Wells Fargo hired a new Head of Technology. Tough time for the gentleman named Saul Van Beurden.

Update 9

Another official update:

Update 10

Here’s reportedly the reason behind the outage:

Here’s another reason floating around:

https://twitter.com/SquizzOC/status/1093548273179062272?s=19

For even more info, read this Reddit post.

Update 11

The bank’s internal systems are up, but no ETA for when systems will start working for customers.

Click the Facebook link in tweet below.

Update 12

Another official word. Wells Fargo confirms fire at data center as the reason behind this outage.

Update 13

Don’t fall for such pranks please.

https://twitter.com/KirbyKaufman/status/1093569876923318272?s=19

Update 14

We are getting reports that the Wells Fargo apps have started working now.

Update 15

Meanwhile, fresh reports say construction dust is to blame.

Update 16

Some ATMs have started working as well:

Update 17

Beware of fraudsters.

Update 18

Systems are slowly coming back up now.

Meanwhile, if you are still stuck, try this:

Update 19

Another official word from Wells Fargo, this time about fee refunds.

Update 20

Here’s a pic of smoke at the bank’s data center (click/tap to view full size):

wells-fargo-data-center-smoke

Image courtesy Kulr8

Update 21

Many users are still reporting problems with basic tasks like checking account balance. We are also seeing a lot of reports about issues related to direct deposits. Here are some:

https://twitter.com/LifeOfFaithh/status/1093823886955667456
https://twitter.com/drewser53/status/1093824240737046528
https://twitter.com/rich_tenenbaum/status/1093824240116269057
https://twitter.com/Ayy_NessaJayy/status/1093824108381589504

If you are looking for direct deposit timings at Wells Fargo, here’s what the bank officially says:

wells-fargo-dd

For these transaction related problems that users are reporting, we suggest they try out these solutions:

1. Contact customer care service phone number:

https://twitter.com/TarcFrostbourne/status/1093827591616643072
https://twitter.com/TheMCFamily1/status/1093825558830559232

2. Do dummy transfer between accounts:

https://twitter.com/spacephantoms/status/1093837437003071490
https://twitter.com/ordgirlexworld/status/1093850808226062336

3. Check transaction statement from an ATM:

And let us know if any of these work.

Update 22

We are now seeing reports that say the direct deposit problem is solved:

https://twitter.com/joalvarezmill/status/1093871322122211329
https://twitter.com/wkelshaw54/status/1093871477051609088

Meanwhile, the Well Fargo systems are down again for some users.

Update 23

More official info:

Update 24 (July 14, 2021)

IST 11:15 am: According to multiple recent reports, it seems the Wells Fargo app and website are once again not working for many and an official acknowledgement on the same is still awaited.

Is anyone else having issues with @WellsFargo app saying banking info is unavailable?
Source

Is Wells Fargo down for anyone else too?
Source

Wells-Fargo-app-website-not-working
(Source 1, 2, 3, 4, 5)

Update 25 (October 29, 2021)

IST 02:40 pm: Downdetector conveys that Wells Fargo is encountering some issues right now, as can be seen in the live outage map below.

Wellsfargo_down

IST 03:35 pm: It seems that most Wells Fargo bankers are facing issues with Direct Deposits as they aren’t receiving money on time. Unfortunately, the bank is yet to make any comments on the outage.

where is my direct deposit ????? Midnight usually it’s missing where is my money (Source)

@WellsFargo is getting too big for its britches and loves blaming others. Still no direct deposit. (Source)

@Ask_WellsFargo where’s my direct deposit? (Source)

Update 26 (October 30, 2021)

IST 12:01 pm: It seems that the issues impacting Wells Fargo customers have been resolved if the lack of reports is to be taken into account. Further, a couple of individuals confirmed that things are working fine on their end now.

@madebygoogle update wells Fargo app is working on the pixel 6 pro now everything is complete no issues at all. (Source)

Everything is fine now, thanks (Source)

Update 27 (July 6, 2022)

IST 08:50 am: Many Wells Fargo account holders have taken to Twitter to report that the app and website are currently down and not working. Users aren’t able to log in or use the bank’s online service.

Fortunately, the bank’s support team has confirmed that they are aware of the problem and a fix is underway.

Our technical teams are aware of the issue and are currently working to get this resolved. We apologize for any inconvenience this may have caused. (Source)

IST 05:36 pm: Wells Fargo support team confirmed that all company services (app and website) have finally been restored.

wells-fargo-down
Source

Update 28 (July 7, 2022)

IST 10:45 am: While Wells Fargo support maintains that the issue has been resolved, they’ve asked those still facing the issue to reach out via phone.

My apologies for what you experienced with us. Access has been restored. Please try logging in again. If you’re still having issues, please call us at 1-800-956-4442. Our online support team may be able to help. (Source)

Update 29 (July 8, 2022)

11:07 am (IST): A user alleged that there was a security breach at Wells Fargo on May 23. And users started having trouble with the website and app ever since this news broke on Telegram.

However, we recommend you take this information with a pinch of salt as its not been officially verified by the bank.

Update 30 (October 10, 2022)

04:35 pm (IST): A sudden surge in reports on Downdetector indicates that Wells Fargo is currently down and not working.

Update 31 (October 11, 2022)

10:10 pm (IST): Wells Fargo support did acknowledge the issue, but there was no follow-up saying that it’s fixed.

Fargo
Source

That said, it does seem to have been fixed already as we don’t see any fresh reports about the issue.

Update 32 (October 12, 2022)

06:05 pm (IST): According to multiple reports, Wells Fargo users are facing issues while logging into their accounts (1,2,3).

Luckily, Wells Fargo support didn’t take too long to acknowledge this issue and said that the team is working to resolve it as soon as possible. However, there’s no ETA for the fix.

Fargo
Source

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Himanshu Arora

My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves covering on daily basis the biggest tech stories as well as scoops that you won't find anywhere else.