Sky Box 'Catch up' & 'On Demand' programmes not working on BBC, ITV & Sky channels, issue acknowledged

Sky is a company that offers telecommunications, subscription TV and internet services throughout the United Kingdom.

To access Sky TV services, they offer their own set-top-boxes. There are multiple options so you can choose the Sky Box that best suits your needs (Sky Q, Sky+ and Sky+ HD).


However, it seems that a couple of key Sky Box features (‘Catch up’ and ‘On Demand’) are not working on BBC, ITV and Sky channels.

Sky Box ‘Catch up’ and ‘On Demand’ not working correctly

Similar to other pay TV providers, Sky offers tools for those who like to download or record their favorite shows to watch them later.

To this end, Sky TV boxes have the ‘Catch up’ and ‘On Demand’ features. But multiple reports indicate that Sky Box ‘Catch up’ and ‘On Demand’ are currently not working properly on some channels like BBC, ITV and Sky.


Catch up or on demand cannot download

Hi i have just had Sky installed around 1 week ago and whenever i go to download something from catch up or on demand it wont work and i get an error message at the top of the TV that says please call us to upgrade your subscription.

On demand and catch up not working

Just had sky installed today, only got signature basic, on demand n catch up won’t work says I need to upgrade ? Also, Box sets, not working , plz help b4 a cancel

When those affected try using these features, they get an error message saying they need to upgrade their subscription.

Issue acknowledged & impacted channels

The Sky team is already aware of the issue and working on resolving it (1, 2). They also confirmed that the ‘Catch up’ and ‘On Demand’ malfunctions on select channels.

Hey Karen 👋 I’m sorry to hear this. We are aware of some issues with catch up on BBC mainly and some other channels such as ITV. Our teams are already working hard to get this resolved. We have no timescale for this. I apologise for any inconvenience. Thanks, Ross.

There is still no ETA for a fix, but we will update this story once new related events arise.

Featured image: Sky

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC