[Update: Fly app crashing] DJI GO, DJI GO 4, DJI Pilot or DJI Fly app not working on Android? Here's what you need to know
New updates are being added at the bottom of this story…….
Original story (published on June 14, 2022) follows:
While there are numerous drone manufacturers in the world, the Shenzhen-based company DJI seems to be the popular choice amongst enthusiasts.
They produce a wide range of drones ranging from small and lightweight consumer models to heavy-duty professional ones. They are popular for their ease of usage, superior image quality, and flight performance.
While the hardware is really impressive, the developers seem to have messed up on the software side of things with many recently reporting that the quick transfer function was not working on the DJI Mini 3 Pro.
And now, users are saying that the DJI GO app, DJI GO 4 app, DJI Pilot, and the DJI FLY app are not working on Android. Many are seemingly frustrated since the problem is making it impossible to fly their drones.
It looks like the apps are crashing on launch after users updated their phone to Android 12. Some say they tried clearing the app data and cache and reinstalling the app but these solutions don’t help either.
Below are some reports from Android users complaining about the DJI GO, DJI GO 4, DJI Pilot, and the DJI Fly app not working.
I have used this app for a couple of flights without any problem. When I tried to load this app on my phone after a gap of few months it simply crashed with a message that read as “There is a bug clear your cache” I cleared cache, freed up some memory space and also performed an uninstall and reinstall procedure. This hasn’t helped. The app crashes. DJI you need to fix this as I see multiple reviews left by others quoting the same problem. We can’t fly unless this is fixed.
App will not open due to bug. I have uninstall and installed several times, but it will not open. System informs that there is a bug in the programme. DJI do not appear to be in a rush to correct this. Poor show from them. Lack of support for older models. Or is this deliberate to force you into a new purchase?
As it turns out, there is a list of supported devices the apps seem to work on shared by DJI developers. You can check out the compatibility list for all affected apps below.
DJI Fly compatibility list:
Samsung Galaxy S21，Samsung Galaxy S20，Samsung Galaxy S10+，Samsung Galaxy S10，Samsung Galaxy Note20，Samsung Galaxy Note10+ ，Samsung Galaxy Note9，HUAWEI Mate40 Pro，HUAWEI Mate30 Pro，HUAWEI P40 Pro，HUAWEI P30 Pro，HUAWEI P30，Honor 50 Pro，Mi 11，Mi 10，Mi MIX 4，Redmi Note 10，OPPO Find X3，OPPO Reno 4，vivo NEX 3，OnePlus 9 Pro，OnePlus 9，Pixel 6，Pixel 4，Pixel 3 XL
DJI Pilot compatibility list:
DJI CrystalSky, Mi Pad 3, Mi Pad 2, Samsung Tab S2, Samsung Tab S3, Huawei M2, Huawei M3, Nexus 9. Huawei Honor 9, Huawei P10, Google Pixel 2. One plus 6, LG G6, OPPO R15, VIVO X21, Nokia 7 plus, Mi Mix 2s, Samsung Galaxy S8, Mi Pad 4, Huawei M6, Huawei M5.
DJI GO 4 compatibility list:
Samsung S9+, Samsung S9, Samsung S8+, Samsung S7, Samsung S7 Edge, Samsung S6, Samsung S6 Edge, Samsung Note 8, Huawei P20 Pro, Huawei P20, Huawei P10 Plus, Huawei P10, Huawei Mate 10 Pro, Huawei Mate 10, Huawei Mate 9 Pro, Huawei Mate 9, Huawei Mate 8, Honor 10, Honor 9, Vivo X20, Vivo X9, OPPO Find X, OPPO R15, OPPO R11, Mi Mix 2S, Mi Mix 2, Mi 8, Mi 6, Redmi Note 5, Google Pixel 2XL, OnePlus 6, OnePlus 5T
DJI GO compatibility list:
LG V20, VIVO X9, OPPO R11, Google Pixel, Nexus 6P, Huawei P9, Huawei MATE 9, Samsung Galaxy Tab S2, Samsung Galaxy S5, Samsung Galaxy S6 Edge, Samsung Galaxy S6, Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy Note 8, Samsung Galaxy Note 5, MI 6, MI5.
With the majority of reports seem to be coming from those trying to launch the app on incompatible devices, some users using supported devices seem to be affected by the problem as well.
Fortunately, we came across a few workarounds that might allow those affected by the issue to use the apps on Android. The first one requires users to download and install the Aloft app.
DJI Support also commented on the matter and suggested users to enable or allow the ‘install unknown apps’ setting.
We hope DJI developers soon take a look at the matter and release an update that fixes the problem where DJI Fly, DJI GO, DJI GO 4 and DJI Pilot app are not working on Android devices.
As always, we will be keeping an eye out for more information and update this space as and when required so stay tuned.
Update 1 (August 08)
Starting today, the DJI Fly App on my phone won’t open. I use a Google Pixel 4A. I re-downloaded the DJI Fly App, and it still won’t work. I cleared cache, and it still doesn’t work. Uninstalled, and reinstalled, still nothing. (Source)
DJI Fly App won’t open on Android (specifically) on the Pixel 6. It worked in the past and suddenly stopped working! (Source)
Luckily, DJI support has acknowledged this issue and confirmed that they are working to resolve it. However, there’s no ETA for the fix.
Update 2 (October 10)
18:04 pm (IST): The support has released a statement saying that the DJI Fly app is now working on Pixel 6 after the latest version.
We receive reports that DJI Fly app is working on Pixel 6 after using the latest version. Currently, Pixel 7 series is not listed on the compatibility list, but if you have the device, you may try to download the latest version from our official website.
Note: We have more such stories in our dedicated Apps Section so be sure to follow them as well.
Featured image source: DJI
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