T-Mobile is one of the leading carriers in the United States. The company offers both mobile phone and home internet services (through 5G networks).
To attract more customers to its home internet services, the company has a promotion where new subscribers receive a free Amazon Echo 8. This is one of the “smart screens” in the Amazon catalog.
However, many T-Mobile customers are facing an issue where the Amazon Echo 8 promo code has expired.
T-Mobile Amazon Echo 8 promo code expired for many users
According to multiple reports, many T-Mobile subscribers are unable to use their Amazon Echo 8 promo codes.
To claim the free Echo 8, eligible T-Mobile customers must enter the code on the Amazon website. But when they do, an error message that says ‘Code Expired’ pops up.
Echo Code Expired
Hey everyone, I just received my redemption code for the echo. I went to redeem and it says the code has expired. I texted with T Mobile customer service and they said to call Amazon, which seems completely wrong. Any ideas?
@TMobile @TMobileHelp can you explain why customers like myself that signed up for the Amazon Echo 8 promo got a email with an expired code today? Not an isolated issue to just me
Here’s the alleged official word
Many users concerned about the situation sent messages to the T-Mobile support team. And some shared the response they allegedly received.
Apparently, everything is due to an error where expired codes were sent to many users. However, everyone should receive the correct code on Friday, October 7.
Our support teams are engaged and working to resolve this issue. We anticipate replacement offer codes will be delivered via email to all previously approved customers by end of day October 7, 2022 so you’ll want to keep an eye on your inbox for the new code. Please let me know if I can assist with anything else.”
For now, there is no official public statement from T-Mobile on this situation. We will update this story as events unfold.
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