[Updated] NBA app captions or subtitles reportedly not turning off on iOS devices
New updates are being added at the bottom of this story…….
Original story (published on October 4, 2022) follows:
The NBA app lets users stay up to date with live games, scores, and other player-related news. It also offers them a fun viewing experience with interactive stats and graphics.
Moreover, the NBA app recently received an update heavily inspired by TikTok. It includes features like the ‘For You’ section and ‘stories’ that are quite similar to Snapchat, Instagram, and other social media apps.
NBA app captions or subtitles not turning off on iOS devices
Many iOS users (1,2,3,4,5,6,7,8,9,10) are facing an issue where they are unable to deactivate NBA app subtitles or captions.
Why does my @NBA app always have subtitles when I turn them off ? What’s the point of having league pass if they never turn off, so annoying. #NBA
@nba fix your app, let me turn off closed captions and remove the team names from the bottom of the screen. Please and thank you.
Anyone else having trouble in the @nba app with Closed Captions not turning off?? Super annoying, they cover all the info at the bottom of the screen! 💀😭 CC button doesn’t even toggle them on/off
The issue seems to have surfaced after the recent iOS v120538 update. Owing to this, users can’t disable the closed captions even after repeatedly turning them off.
It is frustrating for many as the subtitles cover all the information at the bottom of the screen and a random ‘OKC and DEN‘ bar appears at the bottom.
Making matters worse, some users also report that they can’t watch the League Pass without the NBA app constantly crashing and freezing.
Unfortunately, the developers are yet to comment on the issue with the NBA app not turning off subtitles on iOS devices.
There’s also no workaround that can help fix the issue temporarily. So, users will have to wait for the team to come up with a fix that actually turns off captions when prompted.
We’ll keep tabs on further developments and update the article as and when something noteworthy comes up.
Update 1 (October 6, 2022)
12:03 pm (IST): NBA League Pass support has acknowledged the issue where subtitles are not turning off and it is currently under investigation.
Thank you for the feedback and we are aware of the issue. We will pass along your feedback to the product team. We constantly strive to create the best possible experience and we value input from our fans to provide you with a 5-star app! Thanks. (Source)
Featured image source: NBA
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