[Updated] Wyze allegedly aware of error code 90 issue (cameras offline or stuck on red light) & is working to address it (workaround inside)
New updates are being added at the bottom of this story…….
Original story (published on November 17, 2021) follows:
Wyze cameras are very popular for Smart Home configurations because of their good value for money. However, for a while now they have been suffering from some annoying issues.
Some Wyze users report that their cameras are unusable due to a code 90 error. This would cause the cameras to be permanently in offline mode, or totally ‘bricked’ with a red light (1, 2, 3, 4, 5, 6, 7).
Wyze cameras affected by an error code 90 issue
According to reports from some Wyze users, the error code 90 has been popping up constantly in recent weeks. One of the consequences of this is that the cameras always kept on offline mode.
I have v2 and v3 cameras that are suffering from error code 90 problems. The odd thing is every camera still alerts me to motion but when I check the camera they say that the device is offline (error code 90). The Wyze doorbell works great without issue.
I have used both old and new firmware on the cameras and have had the same problem. Some cameras are old and some are new in the box. I have one V2 camera that works fine.
When the error code 90 appears, the dedicated app recommends doing a power cycling. That has reportedly worked for some cameras, while it doesn’t help on others.
Going through the same process with one of my 3 V3 cams. I also have an original Wyze cam and Wyze Cam Outdoor. Other cams are working fine, other than the code 90 error on the two (that are currently working) which was fixed a week ago by power cycling.
Nothing seems to work with this third one, which had been working fine until recently. My last attempt was to follow the instructions to flash the most current firmware after downloading it to a USB card from my PC. That did not help. I could get through all the setup steps just fine…but the camera couldn’t wouldn’t connect to wifi.
It should be noted that the error code 90 usually appears suddenly and with no apparent explanation. Users report trying to reboot and even flash the cameras ROM, but nothing worked.
Wyze team is allegedly aware
The Wyze team is allegedly aware of the error code 90 issue. A section on their help page hints at this. However, the message has been around for months now, and the reports keep popping up.
Some workarounds that may help
There are some workarounds that you can try to mitigate the problem. First, you can try to do a factory reset through the following process:
To factory reset your devices:
-Wyze Cam and Wyze Cam Pan: Press the SETUP button on the bottom of the device for 10 seconds.
-Wyze Video Doorbell and Pro: Single-press the Reset button on the back of the doorbell.
-Outdoor Wyze Cam cannot be factory reset.
If the factory reset doesn’t work, you can try the recommended advanced troubleshooting:
If there is any new development in this matter, we will update this article. So, stay tuned with us.
Update 1 (July 21, 2022)
06:18 pm (IST): Recent reports indicate that the ‘error code 90’ continues to occur on some Wyze cameras (1, 2).
Sadly, there are no new official pronouncements on the matter from the Wyze team. So, it’s hard to know if the issue will receive a fix one day.
Update 2 (Sept. 28, 2022)
12:35 pm (IST): Wyze users are again facing issues (1, 2, 3) where they are unable to connect to Wyze camera or devices are showing as offline.
Luckily, there are some workarounds that you can try to fix these problems. You can check them out below.
One way around this would be to plug the device into a smart plug that you can control remotely so you could at least do a hard reset that way if you needed to. I actually do this currently for cameras that I don’t have on at all times. (Source)
As an alternate to using a smart plug, you can also schedule a rule to restart the camera once every few days. I was receiving the same error as you and have not received it since I’ve added a restart rule in the app. (Source)
Featured Image: Wyze on Play Store
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