[Update: Sept. 23] Spectrum TV app down or not working? You're not alone
New updates are being added at the bottom of this story…….
Original story (published on August 11, 2021) follows:
Spectrum TV has a number of sports packages available, including a $5 per month Sports Pack that includes 13 standard channels like ESPN, NBA, and NFL Redzone.
The main advantage of Spectrum TV is that it offers a comprehensive selection of regional sports and out-of-market games. Only NFL Sunday Ticket, which is currently an AT&T exclusive, is missing.
But perhaps the service’s greatest advantage is that it offers free access to the Spectrum TV app with any Spectrum TV plan. The app essentially lets you turn any device into a TV capable of streaming Spectrum.
You can even cast from your phone or tablet to a compatible TV with Chromecast on Android.
Anyway, the Spectrum TV app has not been functioning too well lately and this is pretty clear from multiple reports from its users on Twitter. Some of such reports have been given below.
@BallySportsSD seeing a lot of random picture break up, sound drops & other glitches. Happening on Spectrum channel 61 and on the app.
Are you guys even aware that for the past two days your broadcast is either digitizing or freezing during the games. On the Spectrum app, right now we get no signal at all. @BallySportsSD don’t care. If they did they’d fix it today
Some users say that the Spectrum TV app has gone down and is not working at all. Opening it results in prompts asking to wait for a particular timing, a timing that has already passed.
Others are a tad more fortunate and do manage to get the app to work, albeit with plenty of lagging and choppy playback on channels like Bally Sports and others.
The glitches aren’t visual alone as several subscribers also noted audio problems such as the sound breaking up from time to time.
Nonetheless, if you are one of the Spectrum TV subscribers for whom the app is not working or is glitching out, then you will be relieved to know that a fix is in the works.
As clear from the above, Bally Sports and Spectrum are making a concerted effort to restore the streaming service to normalcy.
Thus, you probably wouldn’t have to wait for much longer and the issues will get addressed soon either through an app update, or automatically if they’re server-related.
Update 1 (February 02)
09:34 am (IST): Some users are now reporting an issue with the Spectrum TV app where it throws an error code RGE-1001 and as a result users are unable to stream anything on this service.
Here are some reports for reference:
@Ask_Spectrum what’s with the RGE-1001 code?! Can’t get any streaming service to work on or off your network. #spectrumdown #outage (Source)
@Ask_Spectrum getting RGE-1001 when I try to use my spectrum streaming app (Source)
@Ask_Spectrum no service currently. Getting error code RGE-1001. Very frustrating. (Source)
Luckily, Spectrum support has acknowledged this issue and said that they are currently working to restore the access.
Update 2 (June 8)
04:08 pm (IST): Many users have taken to Twitter to report that the Spectrum TV app is currently down or not working on Roku.
Luckily, Spectrum support has acknowledged this outage and said that this issue is being caused by system maintenance. Moreover, they are working to fix it.
I’m sorry for the trouble with the app. There is a known issue being caused by system maintenance. Engineers are working to complete this as soon as possible. -WM (Source)
Update 3 (June 9)
Moreover, they are working to resolve it. However, there’s no ETA for the fix.
Update 4 (June 10)
11:17 am (IST): Roku support has confirmed that the issue with the Spectrum TV channel has now been resolved.
Hey there, the Spectrum TV channel issue seems to be resolved. 👍 Please don’t hesitate to give us a shout if there’s anything else we can help with. #HappyStreaming (Source)
Update 5 (August 10)
9:06 am (IST): According to fresh reports, Spectrum is going through an outage that is preventing users from logging into the service and the Spectrum TV app.
Many have been getting error codes like ILI-9000, ACF-9000, IUC-9000, ILC-1001, RGE-1001 and potentially other codes too. Fortunately, Spectrum has already acknowledged the outage and is working to resolve it.
We are aware of issues preventing customers from logging into https://bit.ly/2sFGb5F and the Spectrum TV app. We apologize for the inconvenience and continue working towards a resolution as soon as possible.
Update 6 (August 11)
05:55 pm (IST): Spectrum support has confirmed that the issue with Spectrum TV app has now been resolved.
Update 7 (Sept. 23)
12:26 pm (IST): Many Spectrum subscribers are again facing issues with Spectrum TV app. Users say that they are unable to login into the app.
Luckily, Spectrum support has acknowledged this issue and confirmed that they are working to resolve it.
We are aware of an issue with the Spectrum TV App, and our engineers are working to restore the services. We appreciate your patience. ^PAS (Source)
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