[Updated] EA 'Incorrect or expired credentials' while signing into FUT web app & FIFA Companion app issue gets acknowledged

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on September 22, 2022) follows:

EA is one of the most well-known names in the video game development sector, which has consistently produced titles like FIFA, NBA, Madden, and many more that have won over fans.

Also, EA provides companion apps that players can use on their mobile devices to access the Ultimate Team game mode for various games.

EA ‘Incorrect or expired credentials’ while signing into FUT web app

According to reports, many EA users are currently experiencing an issue when attempting to sign in to their account on the FUT web or FIFA companion app (1,2,3,4,5,6).

EA Incorrect or expired credentials
Source (Click/tap to view)

FIFA 23 launch is just around the corner and players that have pre-purchased the game can access the Ultimate Team game mode through the FIFA companion app. However, they are currently unable to do so.

When players affected by the problem try to login into the web app, all they get is an error message that says ‘Your credentials are incorrect or have expired. Please try again or reset your password’.

Some gamers have already tried changing their password and logging in again, but after numerous tries, they continue to receive the same error message.

@EAHelp trying to login to the web app and keep getting messages either saying my credentials are wrong/expired even though I’ve changed passwords multiple times, and if I try sign in with steam, it says connect error social login failure
Source

Your credentials are incorrect or have expired. Please try again or reset your password. Reset my password and still getting the same message!! ERMMMM IS ANYONE ELSE HAVING THIS PROBLEM?! @[email protected]@EAHelp
Source

Issue acknowleged

Luckily, EA support didn’t take too long to acknowledge this issue and they have confirmed that the team is working to resolve it as soon as possible. However, there’s no ETA for the fix.

EA issue
Source

We hope EA is able to identify the cause of the ‘Incorrect or expired credentials’ issue while signing into the FUT web app and resolve it as quickly as possible.

That said, we’ll keep track of the situation and will post an update if and when there are any further developments regarding the matter.

Update 1 (September 22, 2022)

05:57 pm (IST): FIFA support has confirmed that the issue with incorrect or expired credentials has now been resolved.

Note: We have more such stories in our dedicated Gaming section so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Karanjot Sidhu

A computer science engineer who loves tech and won't stop talking about it. Apart from being a nerd, i love gaming and watching movies in my free time.