[Updated: Sept. 16] TSB app down or not working, company confirms issues with Internet & Mobile Banking

New updates are being added at the bottom of this story…

Original story (published on July 28, 2021) follows:

Just in case you’re trying to get your head around why the TSB app isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at the micro-blogging site Twitter conveys there are many other affected by the same issue. Going by reports, TSB app encountered an issue a few hours back, and the issue was officially acknowledged:

We’re aware that customers are currently experiencing issues accessing our Mobile Banking App and Internet Banking. We’re working to solve this as soon as possible and apologise for any inconvenience.

And as per the support, the issue was resolved. However, the issue is troubling users again. For a quick glance, here’s how some of the complainants word the problem:

sort your app out its not working again

Mine’s not working either. Again!

despite your earlier Tweet, your banking services are still not working. You are a shambles.
#TSB #worst #banking #poorcustomerservice

Down detector – a popular service that gives information about live outages – also conveys that -TSB is indeed going through a glitch in some of the regions, as can be seen in the image below:


Any official word on the matter? Negative, as yet. We’re yet to locate a word from the official service channels or their social media handles.

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any.

So in case, you’re encountering the problem discussed here, stay hooked for updates.

Update 1 (August 20, 2021)

03:05 pm (IST): TSB users have been reporting being unable to access the bank mobile banking services or even the online banking services. Now, the bank has come out to clarify that this issue stems from Sky Broadband’s outage.

tsb issue

Update 2 (July 29, 2022)

12:45 pm (IST): According to fresh reports on Twitter and Downdetector, TSB app is currently down or not working for many.

07:21 pm (IST): TSB support has acknowledged the recent outage with their app and said that they are working to resolve it. However, there’s no ETA for the fix.

11am: We’re sorry if you’re still experiencing issues accessing our Mobile App or Internet Banking. We’re working to solve this as soon as possible. (Source)

Update 3 (September 15, 2022)

11:22 am (IST): Many users have taken to Twitter to report that TSB app is currently down or not working for them. Also, reports on Downdetector convey the same.

04:01 pm (IST): TSB team just confirmed that they are already working to resolve their online banking issues as soon as possible.

Update 4 (September 16, 2022)

07:15 pm (IST): According to reports on Downdetector, the recent outage with TSB app has now been resolved.

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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.