It’s everyone ... class action coming soon.. trust— Anthony Sigheti (@AnthonySigheti) March 18, 2021
[Update: Email down] Comcast/Xfinity services down or internet not working? You're not alone facing this outage
New updates are being added at the bottom of this story…….
Original story (published on March 16, 2021) follows:
Just in case you’re trying to get your head around why Xfinity services aren’t working for you, find solace in the fact that you aren’t the only one facing issues lately. A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue.
For a quick glance, here’s how some of the complainants word the problem:
WHY ARE YALL ALWAYS DOWN EVERY OTHER WEEK??
what is going on with you guys?! My internet goes out several times a day now. Which really sucks when working from home. My shows buffer. I pay for the best internet and it’s so bad. You’ve really gone way down hill. Anyone out there have suggestions for good internet?
Internet issues had to shut down stream , thanks Xfinity
In case you are also facing the issue, you may head to their service status page to check if there is an outage in your region. If you’re new to the process, you may head here for instruction regarding this.
Any official word on the matter? Negative, as yet. We’re yet to locate a word from the official service channels or their social media handles.
Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.
Click/tap to view older updates
Update 1 (March 16)
Going by the latest information coming from services like Down Detector, it appears that Comcast is also having an outage in some regions as of now. Take a look at the outage map below:
Update 2 (March 16)
While responding to one of the affected users, ComcastCares has responded by saying:
Oh no! Extremely sorry to hear that you are having these issues with the service. Please let us investigate this and ensure you are able to get back connected. Can you please send a DM with your service address and first/last name. -TE
Update 3 (March 16)
While Comcast outages are usually region-specific, it could be the case of regular maintenance as well. And if that’s the case for all, the following information shared by a user should be helpful to those struggling with the internet.
Update 4 (March 16)
Update 5 (March 17)
Looks like the Xfinity service is under maintainence today, after suffering a massive outage yesterday. The maintainence, as you can see in the screenshot shared by a user here, is of around 6 hours.
Update 6 (March 18)
Update 7 (March 18)
The Xfinity internet issues seems to be never ending at the moment as we are now seeing a sudden spike in complaints again.
It’s difficult to say if any specific regions are affected and/or if it’s even an issue or scheduled maintenance. The Xfinity support, meanwhile, is only giving generic responses at least on Twitter.
Thanks for that! Can you please send us a DM @ComcastCares with your info? Let's have our team look into what's going on.— Xfinity (@Xfinity) March 18, 2021
Update 8 (April 26)
Going by reports surfacing on Twitter, it appears Comcast is undergoing an outage as of writing this.
Huh, another “scheduled” outage for Comcast that that they just forgot to mention was happening! Internet service out all night. WTF.
SEND A COURTESY TEXT OR AN EMAIL YOU JERKS.
GODDAMN. COMCAST. OUTAGE. Internet and cable.
I am busy dammit!!
Apart from user reports, the Down detector also conveys an outage in some of the regions (as can be seen in the map below):
Update 9 (April 26)
A user has now shared the Maintenance notification which explains the internet issues.
Additionally, Support has also shared that the Xfinity Connect app has now been discontinued. Here’s what they said:
As of April 20th, the Xfinity Connect app is unfortunately discontinued in an effort to streamline our apps as much as possible for the best customer experience.
Update 10 (April 29)
Going by reports circulating on Twitter, looks like Xfinity users are encountering internet issues as of writing this. The Down detector also conveys a Comcast outage (as can be seen in the live outage map below).
Comcast/xfinity down in Oakland/emeryville ? #comcastoutage #Oakland #BayArea
I’m so sick of these damn #xfinity outtages. Four times this week, and now the whole system is shut down, not just internet. Why do we let them charge us this much for unreliable internet.
Update 11 (May 04)
Down detector conveys Comcast is encountering an outage at this moment, as can be seen in the live outage map below.
Update 12 (May 05)
Comcast/Xfinity is down again and users are experiencing internet issues. Downdetector also conveys an outage (as can be seen in the live outage map below).
Going by reports, it’s yet another maintenance.
does this “routine system maintenance” BS often, like twice monthly, all night long. Aka no internet all night long. As if nobody works the night shift. As if I never had a thesis to write that I stayed up late for. #comcastoutage #comcastdown #xfinityoutage
if you’re going to do “scheduled” maintenance how bout you let people know ahead of time? There’s nothing worse than trying to get work done at night and everything goes down. A simple notification would allow customers to plan accordingly.
Update 13 (May 06)
Going by reports of Twitter, it appears Comcast/Xfinity users are encountering issues in some areas.
Update 14 (May 07)
Going by Down detector, Comcast is encountering an outage again as can be seen in the live map below.
Update 15 (May 10)
Update 16 (May 11)
Twitter reports suggest Xfinity/Comcast users are encountering internet issues as of writing this. The Down detector also confirms the outage.
Update 17 (May 13)
Xfinity/Comcast users are facing internet issues again and the Down detector also conveys an outage (as can be seen in the map below).
Update 18 (May 14)
It looks like some Comcast users are again facing an outage of sorts right now. From comments on the Down Detector page to user comments on Twitter to other services that track service outages, we are seeing fresh reports of the issue pouring in from multiple directions.
Update 19 (May 25)
Update 20 (May 26)
Update 21 (June 23)
Many Xfinity users have been reporting that the internet service has been down for a few hours now. The company hasn’t yet acknowledged the outage.
@Xfinity on me imma need some took off that bill for these outages mane Thinking face (Source)
Lmao Internet outage (intermittent connection) was happening. Blame Xfinity (Source)
Xfinity having an outage just killed my vibe. (Source)
Update 22 (June 28)
Once again, it seems Xfinity users in certain areas are experiencing connection issues as the service is undergoing an outage. There’s yet to come an official confirmation regaring the problem today.
#xfinityoutage what’s going on in Miramar, FL? We have the whole freaking day with no internet, you said that service will be back at 6pm, now is 11:30 and we have NOTHING!!! (Source)
@Xfinity seriously? Internet outage and I find out when my security cameras are down??? Y’all really need to inform your customers. This is frustrating!!! (Source)
Update 23 (November 09)
11:32 am (IST): Fresh reports on Twitter and Downdetector indicate that Xfinity users are facing issues with the internet services around the San Francisco area, Chicago, and a few other cities.
Well looks like my xfinity internet is down again (Source)
Oh good, so we’re not the only ones whose Xfinity TV AND internet are down. (Source)
xfinity went down before I could spend my resin tonight @comcast please i need to do my dailies (Source)
12:41 pm (IST): User reports indicate that the service has been restored or is at least in the process of being restored.
Here in 94904. All is good now! (Source)
internet is back good looks @XfinitySupport (Source)
It seems fixed now, all my friends in the area on xfinity have connected to the internet again (Source)
Update 24 (November 10)
05:29 pm (IST): Xfinity support did put out a tweet confirming that the service was being restored and the root cause was being identifed after the outage yesterday. However, there’s been no follow-up to this.
Earlier, some customers experienced intermittent service disruptions as a result of a network issue. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected. (Source)
Update 25 (December 06)
11:50 am (IST): Fresh reports on Downdetector indicate that Xfinity users are facing issues with the service in multiple parts of the country.
At present, there’s no official word on the outage but we’ll keep an eye out for any developments on the subject and will post an update if and when we come across any.
Update 26 (December 07)
12:20 pm (IST): It seems Xfinity users can’t catch a break. Multiple fresh reports on Twitter as well as Downdetector indicate that the service is still down for some users. Xfinity hasn’t acknowledged any outage yet.
Well xfinity in an outage guess it’s bed time (Source)
Once again, Xfinity is having large nationwide outages. This is getting ridiculous at this point… it’s becoming a weekly/biweekly thing. No compensation…just “Sorry” With the huge bill we pay, we demand better. (Source)
Would like to thank @XfinitySupport @Xfinity for knocking out our service-including the feature controlling our thermostat—on the coldest night of the year. And then not picking up the phone. Some “experience upgrade” while my children freeze, you jerks! Worse service EVER! (Source)
Update 27 (December 08)
06:29 pm (IST): Diminishing reports on Downdetector and social media platforms such as Twitter suggest that the outage with Xfinity services has been resolved for the most part.
Update 28 (December 16)
01:05 pm (IST): Earlier today, many users stormed Twitter and Downdetector to report that Xfinity was down and not working. However, things seemed to have stabilized now and the service has returned to normal according to reports.
It’s back! Thanks for the reply though! (Source)
Thas crazy it shows down in my area but it’s not actually down (Source)
Xfinity hasn’t confirmed or denied the outage yet.
Update 29 (December 17)
02:25 pm (IST): While some users are still facing issues with the service, the major outage appears to have been resolved as there are no widespread reports of issues with Xfinity. Downdetector also indicates no issues with the service.
Update 30 (January 12, 2022)
02:10 pm (IST): Downdetector conveys Xfinity is encountering an outage right now.
Update 31 (January 31)
09:39 am (IST): Recently, the Xfinity subscribers have encountered an internet, TV, and Voice outage that lasted for a few hours. And when a user asked about compensation for this outage, this is what Xfinity support has to say.
We are happy to do that, once the interruption is over. We can’t give a credit yet until everything is back up and running. We want to make sure you get the full credit and not here and there for you. We want to give you everything all at once. -JosephB (Source)
Update 32 (July 7, 2022)
10:04 am (IST): Many users have reported that Xfinity is down or not working for them. However, things appear to have stabilized now.
Also, Xfinity support has informed users that the issue with their service has been resolved.
Good evening, I hope your day is well. I am reaching out to let you know that the interruption has been cleared. How is your service doing now? -Roberto (Source)
Update 33 (July 11, 2022)
06:39 pm (IST): According to reports on Downdetector, the recent outage with Xfinity has now been resolved.
Update 34 (August 12, 2022)
08:55 am (IST): Many frustrated Xfinity users have taken to Twitter to report that their internet, as well as TV, isn’t working. The company still hasn’t acknowledged any widespread outage.
@XfinitySupport internet down since 12:00 PM in Roseville CA. $140 a month and it’s been out all day. No natural disasters no accidents no nothing and it’s still down. Get your fucking shit together (Source)
@XfinitySupport Wifi has been very inconsistent for the last few months. Makes online meetings difficult to handle and interrupts streaming accounts all the time. Will switch to @ATT if situation does not improve. (Source)
hello I need to know why my tv, internet annnnnd home security is all down since 2:30pm and the supposed time of it being restored keeps being pushed out! (Source)
06:28 pm (IST): The recent outage with Xfinity appears to have been resolved as we haven’t come across any fresh reports on Twitter.
Update 35 (September 7, 2022)
06:53 pm (IST): It appears that the recent outage with Xfinity has now been resolved we haven’t come across any fresh reports on Downdetector.
Update 36 (September 8)
04:58 pm (IST): According to reports on Twitter, some Xfinity subscribers were facing issues with the service a few hours ago. However, things appear to have stabilized now.
Update 37 (September 13, 2022)
The company’s support did acknowledge the problem and confirmed that a fix is in the works.
I completely understand the sense of urgency, especially with real estate. Regrettably, you are not the only one experiencing this issue. It is taking a bit longer to resolve than we originally anticipated. We truly appreciate your patience while we work in the issue. (Source)
Update 38 (September 14, 2022)
06:50 pm (IST): The recent outage with Xfinity’s email service appears to have been resolved as we haven’t come across any fresh reports on Twitter.
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