Amazon Music songs in library or playlists missing or deleted? You're not alone

Amazon Music is a music streaming platform operated by Amazon. It also has an online music store which became the first to sell music without digital rights management from top labels or individuals.

Similar to Spotify, Amazon Music is available both through its website and dedicated apps for mobile devices (Android and iOS).

Amazon Music songs in library or playlists missing or deleted

According to reports, some Amazon Music users are facing an issue where the songs in the library or playlists are suddenly missing or deleted for them (1,2,3,4,5).

Usually, all purchased music should be available in the library section of the Amazon Music service along with any playlists you have made.

However, Amazon Music users are reporting that all playlists have disappeared or have been deleted owing to a bug. For others, the library section itself is unavailable or missing.

Affected Amazon Music users have found it to be an annoying issue since it prevents them from listening to their favorite playlists or songs.

Additionally, users are allegedly encountering this problem with Amazon Music across a variety of devices, indicating that the problem is not exclusive to any one device.

@amazon all of my devices (phone, echo, show, tv) started having issues with amazon music since yesterday. The echos say they cant find any music or cant connect to amazon music and the phone app will either show nothing or show my playlist but not any of my library.
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Tonight on both desktop and my Amazon Music Unlimited app on my Android, I cannot access my playlists. On the rare fluke when I can, I cannot delete or add songs. I used this yesterday without problems but now this has been going on for hours. Help!
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Some say they tried uninstalling and reinstalling the app, clearing cache, and even logging out and in again but nothing seems to work.

There is no official acknowledgment yet for any of these issues from the Amazon team. Therefore, users must wait until developers release an official patch.

That said, we will keep an eye out on the latest development regarding the Amazon Music library or playlists issue and update this story as and when anything noteworthy comes to our desk.

Note: We have more such stories in our dedicated Amazon Section so be sure to follow them as well.

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