[Updated] Optimum internet down or not working? You're not alone

New updates are being added at the bottom of this story…….

Original story (published on March 11, 2022) follows:

Optimum provides both internet and TV services in multiple areas in the United States.

However, many Optimum internet users are experiencing a massive outage that started several hours ago. So, they are currently unable to use the company’s internet services (1, 2, 3).

Optimum internet down or not working

Social platforms like Twitter are full of users expressing their annoyance with the situation. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days.


U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and I’m still winnin these challs on my hotspot.

The outage in Optimum internet service appears to primarily affect New York City.

Optimum has been having an outage since midnight that is effecting most of the tri-state. They only let their customers know about half an hour ago.

Furthermore, the issue is also reflected on the Down Detector platform:


Optimum team is aware and working on it

The Optimum team is already aware of the outage in its internet services. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet.

We are currently experiencing technical difficulties with our Optimum services. Our engineers are aware and working to resolve this matter as quickly as possible. We appreciate your patience as we work to get your service restored. ^Mark

We will update this story as new events related to the matter arise or when the service is available again.

Update 1 (May 6)

12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Moreover, reports on Downdetector also confirm the same.

Update 2 (May 7)

01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved.

Update 3 (August 10)

12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them.

Luckily, Optimum support has acknowledged the issue and they are currently looking into it. However, they didn’t provide any ETA for the fix.

Hello Czarina! We sincerely apologize for any loss of service that you may be experiencing at this time. I would like to look into this further for you. Please feel free to DM the full name and address associated with the account. We are always here to help! ^Whitney (Source)

Update 4 (August 11)

06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we haven’t come across any fresh reports.

Update 5 (August 17)

10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many.

07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we haven’t come across any fresh reports on Downdetector.

Update 6 (August 24)

11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service.

07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved.

Update 7 (September 13)

11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many.

07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished.

Featured Image: Optimum

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A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC