New updates are being added at the bottom of this story…….

Original story (published on March 11, 2022) follows:

Optimum provides both internet and TV services in multiple areas in the United States.

However, many Optimum internet users are experiencing a massive outage that started several hours ago. So, they are currently unable to use the company’s internet services (1, 2, 3).

Optimum internet down or not working

Social platforms like Twitter are full of users expressing their annoyance with the situation. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days.

optimum-internet-down-not-working-2
Source

U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and I’m still winnin these challs on my hotspot.
Source

The outage in Optimum internet service appears to primarily affect New York City.

Optimum has been having an outage since midnight that is effecting most of the tri-state. They only let their customers know about half an hour ago.
Source

Furthermore, the issue is also reflected on the Down Detector platform:

optimum-internet-down-not-working-1
Source

Optimum team is aware and working on it

The Optimum team is already aware of the outage in its internet services. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet.

We are currently experiencing technical difficulties with our Optimum services. Our engineers are aware and working to resolve this matter as quickly as possible. We appreciate your patience as we work to get your service restored. ^Mark
Source

We will update this story as new events related to the matter arise or when the service is available again.

Update 1 (May 6, 2022)

12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Moreover, reports on Downdetector also confirm the same.

Update 2 (May 7, 2022)

01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved.

Update 3 (August 10, 2022)

12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them.

Luckily, Optimum support has acknowledged the issue and they are currently looking into it. However, they didn’t provide any ETA for the fix.

Hello Czarina! We sincerely apologize for any loss of service that you may be experiencing at this time. I would like to look into this further for you. Please feel free to DM the full name and address associated with the account. We are always here to help! ^Whitney (Source)

Update 4 (August 11, 2022)

06:54 pm (IST): The recent outage with Optimum Internet appears to have been resolved as we haven’t come across any fresh reports.

Update 5 (August 17, 2022)

10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many.

07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we haven’t come across any fresh reports on Downdetector.

Update 6 (August 24, 2022)

11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service.

07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved.

Update 7 (September 13, 2022)

11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many.

07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished.

Update 8 (December 28, 2022)

11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service.

what a surprise. Service that isn’t worth a shit 99.9% of the time. No internet yet again for random stretches of the day. Optimum=trash internet service.
Source

Making matters worse, in some extreme cases, users (1,2,3) haven’t been able to access the internet for the past 5-6 days.

Update 9 (January 03, 2023)

09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). More specifically, they are unable to login using their credentials.

The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet.

Hi there! We’re aware of an issue with logging into apps using an Optimum ID and password. We are currently working to resolve this as quickly as possible. Our apologies for any inconvenience this has caused. ^Angie
Source

03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed.

Update 10 (April 20, 2023)

10:05 am (IST): According to recent reports (1,2,3), it appears that Optimum internet subscribers have been facing outages since the past few days.

04:30 pm (IST): Fresh reports suggest that the outage with Optimum Internet has been resolved.

Update 11 (April 26, 2023)

11:50 am (IST): Reports (1,2,3) suggest that Optimum internet services have been down or unavailable intermittently for the past 12 hours. Fortunately, things seem to be getting better now.

Update 12 (May 03, 2023)

10:47 am (IST): Reports on Twitter (1,2) and Downdetector indicate that Optimum services are currently down for users.

05:48 pm (IST): As seen by the decline in reports, the recent outage with Optimum appears to have been fixed.

Update 13 (May 10, 2023)

11:02 am (IST): Optimum users report new internet outage in certain areas (1, 2, 3).

04:00 pm (IST): The outage has been resolved.

Update 14 (June 20, 2023)

10:43 am (IST): Optimum internet service is currently down or not working (1, 2, 3).

04:30 pm (IST): The internet service has already been restored for those affected.

Update 15 (July 20, 2023)

08:28 am (IST): Optimum internet users are dealing with a new service outage (1, 2, 3, 4), but the company is already working on a fix.

03:00 pm (IST): It seems that the latest internet outage has already been fixed.

Update 16 (August 3, 2023)

10:35 am (IST): Optimum customers are reporting a new internet service outage (1, 2, 3).

02:00 pm (IST): Optimum internet service is now available again.

Update 17 (September 7, 2023)

11:30 am (IST): Optimum internet users are reporting (1,2) that the service is currently down or not working for them.

05:14 pm (IST): The recent outage appears to have been fixed.

Update 18 (October 18, 2023)

08:23 am (IST): According to the recent customer reports Optimum Wifi services are currently unavailable or down or not working for them. There is no official word on the matter as of yet.

06:30 pm (IST): Lack of recent reports suggest that the Internet issues have now been resolved.

Featured Image: Optimum

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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