[Updated] NFL app not playing matches, requiring TV provider account even with NFL+ subscription & slow streaming issues frustrate users
New updates are being added at the bottom of this story…….
Original story (published on August 12, 2022) follows:
Many NFL fans have been facing some issues with the app. The most common ones reported are related to matches not playing, poor performance, and the app not recognizing the NFL+ subscription.
NFL app not playing or playing incorrect matches
Once they open the app and try to watch an NFL game, they either get redirected to a different match or the stream doesn’t start at all.
It doesn’t seem limited to a particular match since users have tried streaming multiple different matches but had the same issue.
Not a good first night. Missed the entire first half now issues with the replay. Half assed app but worked fine taking my money
@NFLPlusGO @NFLplusofficial your app is malfunctioning, I want to watch the Ravens and Titans, but it keeps kicking me to the Patriots and Giants.
NFL+ subscription not being recognized
Whenever a user taps on a match to watch it, they get an error message that says you need a TV provider account in order to view games.
This basically defeats the purpose of paying for the NFL+ subscription since users can just view the game directly via TV then.
I have been trying all game to get NFL+ to work. I keep getting an error message that says we need a TV provider. That’s not what was advertised. Your tech support team seems to have checked out after I sent the request. Your response is embarrassing.
Why does @NFL plus not let me watch games even with a subscription. Like what was the point of subscribing if I need to link my tv provider anyway. Trash ass app
Slow streaming and app performance
The NFL app’s general performance has left many users disappointed with the constant issues like crashing, not opening, switching between games, and many long pauses with nothing but the field in the background.
Hey @nfl, what’s up with your app broadcast? Soooo many very long pauses with absolutely nothing but the field in the background.
For a sport that is so popular in the US, NFL needs to make significant improvements to its app. In its current state, fans aren’t getting the best experience.
There is no official acknowledgment yet for any of these issues from the NFL team. In the meantime, there is a potential workaround for NFL+ subscribers on the web version.
In any case, we’ll keep tabs on the situation and post an update if and when we come across any further developments regarding these NFL app issues.
Update 1 (August 15, 2022)
06:05 pm (IST): NFL app has recently bagged a new udpate on iOS with version 57.0.1. It includes fix for crashing issue and UI improvements. However, it does not mention any fixes for streaming issues.
Update 2 (September 12, 2022)
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