[Update: Data breach] IHG One Rewards app & website not working or down issue acknowledged, but no ETA for fix

New updates are being added at the bottom of this story…….

Original story (published on September 06, 2022) follows:

The hotel industry is one of the busiest in the world. Although there was a hiatus for some time due to COVID-19, the hotel business activities have already been fully restored.

IHG (InterContinental Hotels Group) is a popular hotel chain. Many hotel chains often offer additional benefits to their most loyal clients to keep hold of them, and IHG is no exception.

IHG One Rewards is the loyalty program through which the hotel chain offers rewards and benefits to its most constant users. These benefits may include discounts, additional services, priority booking and more.

Customers can access their benefits either through the IHG website or through a mobile app. However, currently many are unable to check their IHG One Rewards accounts as both the app and the website are not working or down.

IHG One app and website not working or down

Social platforms like Twitter are full of reports related to the matter. Many IHG One users are expressing their frustration with not being able to check their accounts and benefits.

@IHGhotels your website and app is very broken right now, has been for the last ~3 hours. Unable to login to @IHGOneRewards unable to search availability. #it #fail

@IHGOneRewards my one rewards account seems to have been wiped. Hoping it’s a technical error. Can login but zero points and zero records.

@IHGOneRewards do you have any update when your system is working again? A bit to long for a maintenance. Are the points safe.

It appears that the problem has been present for at least 36 hours. So, users have been unable to use their benefits to schedule a reservation for all that time.

Yep saw a Labor Day sale and then the website and app are broken for 36hrs. 🙄

Platforms like ‘Up Down Radar’ also reflect the crash on the company’s servers.


Issue under investigation

Fortunately, the IHG team is already aware of the issue and working to resolve it. However, there is still no timeframe for when all services will be restored.

We apologize for the issues. Please be assured our team is looking into this. We appreciate your patience and understanding.

We will be monitoring the situation to update this story with new relevant events as they arise.

Update 1 (September 07, 2022)

10:32 am (IST): The company has confirmed that there was a data breach due to which the app and website were down for many. Moreover, they are still working to fully restore the service.

Featured Image: IHG One Rewards on Twitter

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC