New updates are being added at the bottom of this story…….

Original story (published on October 4, 2021) follows:

Previously known as Xfinity Instant TV, Xfinity Flex is a 4K enabled streaming box that enables users to enjoy multiple streaming services from a single place.

Exclusive to Comcast Xfinity internet users, the service is available at no additional cost. It was launched in 2017.

Xfinity Flex is an alternative for OTT bundles and features more than 10,000 free movies and shows. Users can also make use of the Xfinity Voice Remote to search across all streaming services.

Xfinity-Flex-Box-inline

Having said that, many Xfinity Flex Box and Stream app users report that it is not working. Subscribers say they are greeted with the error code ENT-22013 with no apps displayed.

Users say they have tried restarting the box, rebooted the internet but nothing seems to work right now. Moreover, the Xfinity app seems to be affected by the same issue.

Many subscribers report that they are stuck on the main menu. The only thing they can see are the account, settings, and the help button.

Xfinity-Flex-Box-ent-22013-error-not-working
Source

We were watching Netflix and all of a sudden it went back to the main menu but no apps displayed. When trying to use the help feature I get ENT-22013. I have restarted through the menu several times, unplugged for 5 mins plugged it back in, even reset the gateway. So far no luck, is there anything else I can do to resolve it?
(Source)

Our Flex Streaming Box is having a problem where no apps are showing upon startup. The only buttons available are Account, Settings, and Help, then Refresh. When Help is selected the error 22013 appears.

I’ve tried restarting the box, our internet, and using the mic to navigate to apps. Using the Mic is the furthest I’ve gotten, but when I tested it by going to Hulu and starting a show, the Flex returns to Account, Settings, Help, Refresh screen and only the show’s sound plays.
(Source)

Xfinity Support on Reddit clarified that the error code ENT-22013 suggests that the Flex Box cannot reach the server to load the menu because of some API issue.

It looks like something is wrong on Comcast’s end since Xfinity Flex is not working for many, but there is no official word from the service provider right now.

We will keep an eye out on the situation and update this article once more information is available so make sure you stay tuned.

Update 1 (August 31, 2022)

12:06 pm (IST): A sudden spike in the number of reports on Downdetector indicates that Xfinity Flex is currently down or not working for many. Also, we have come across some reports on Twitter (1, 2).

Update 2 (September 1, 2022)

06:42 pm (IST): Xfinity support has confirmed that the recent outage with Flex has now been resolved.

We’ve resolved the issue affecting some customers’ ability to launch apps on X1 and Flex. If you’re still having this problem, please try restarting your TV Box by unplugging the power cord from the back of your device, wait twenty seconds, then plug the power cord back in. (1/2) (Source)

Note: We have more such stories in our dedicated Bugs and Issues Section so be sure to follow them as well.

Featured image source: Xfinity

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Anurag Chawake
1373 Posts

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.

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