[Updated] Apex Legends players not receiving level up rewards (Apex Packs) issue acknowledged, fix in the works

New updates are being added at the bottom of this story…….

Original story (published on August 11, 2022) follows:

With millions of daily active users, Apex Legends is available on various platforms like Microsoft Windows, PlayStation, Nintendo Switch, and so on.

Set in the same universe as Titanfall, the highest league in the game is Apex Predator. This comprises some of the best players on the globe.

That said, many Apex Legends players (1, 2, 3, 4, 5, 6, 7, 8, 9, 10) are complaining about an issue where their apex pack is not leveling up.

Multiple gamers took to the EA community forum and other social media sites to talk about the issue. We’ve added a few reports below for reference:


I’m now level 3 I’m the new tier but I have not received any of the level up rewards like the apex packs and legend tokens is anyone else having this problem if so is there a way to fix or do I have to wait till they fix the problem?

Not sure if it’s a visual glitch or bug or anything like that but I just hit level 2/502 and it says I’m supposed to get an apex pack but I haven’t…. am I actually supposed to get one and just haven’t or what?

The issue is hindering gamers’ progress as they aren’t able to go past a certain tier since their apex pack is not increasing.

Official acknowledgment

Luckily, the official word on the issue is out. Responding to a comment, EA help has confirmed that the team is actively investigating the matter.


Unfortunately, we haven’t come across any workarounds that can help mitigate the issue where apex pack is not leveling up. You’ll have to wait till the team comes up with a fix.

As usual, we will keep tabs on the latest developments and update this article as and when anything noteworthy comes up.

Update 1 (August 26)

12:14 pm (IST): Respawn support on Twitter has confirmed that they have released a fix for the missing level-up rewards.

Heads up, legends: we just started rolling out a fix for the missing level-up rewards in @PlayApex and they should show up in your inventory next time you launch the game. Thanks again for sticking with us through this one. (Source)

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Riya Madaan

Weaving a little bit of life into the articles I write. No, not really! That's not really possible for a trash writer like me but I still try. Apart from it, I skate, meditate and medicate. Also keep myself away from troubles as I age.