[Update: Madden 23 crashing] Madden 22 keeps crashing on Xbox issue under investigation; bug likely affecting PS5 too

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…

Original story (published on August 18, 2021) follows:

EA loves to be in the spotlight, even if for all the wrong reasons. Most of the titles published by the company seem to be affected by bugs and issues.

One of the upcoming games by EA is Madden 22. The game, which is scheduled to arrive on August 20 this year, lets players dive into the world of NFL.

A few days ago, players reported an issue with Madden 22 where the trial expired before time and users were unable to claim pre-order rewards.

Now, another bug has popped up that is preventing users from playing the game altogether.

People who have pre-ordered Madden 22 say that the game is crashing on Xbox as well as PlayStation.

Uninstalling and reinstalling the game does not help either. While some people report that the game crashes to the main menu, for others, it shuts down the console itself.

The game either crashes to main menu, or I lose connection to the EA Servers and get booted to the madden menu. I have not been able to complete the first half of a week 1 game let alone even finish. Anyone else experiencing this? Might be worst madden to date.
(Source)

So, xbox one, mut 22. Every time I click left bumper on a player in my binder the game crashes. Hopefully this will be fixed. Does EA know people pay money for their games? 😂😂 Sure doesn’t feel like it
(Source)

And the crashes aren’t tied to a particular point in the game. EA Madden 22 seems to be crashing randomly.

Players who have pre-ordered the game are really disappointed since the issue has rendered it unplayable for many.

Since then, EA has acknowledged the issue and said they are working on a fix.

In the last few years, the Madden series always seems to be plagued by some issue or another. If this trend continues, it won’t be long before players stop pre-ordering EA games altogether.

Note: We have more such stories in our dedicated Gaming Section so be sure to follow them as well.

11:46 am (IST): One of the affected players now notes that the only way to help ease this issue is by restarting the affected console. However, we cannot speak to the efficacy of this fix.

12:15 pm (IST): EA Support has confirmed, yet again, that they are aware of the crashing problem on the Xbox and are actively tracking the issue in a ticket that has been opened. Unfortunately, there’s still no ETA for a fix.

I understand you are facing crashing issues with Madden NFL 22 on Xbox Series X and that must be really frustrating. This issue is something we are aware of and are actively tracking in a ticket we have opened for the subject. Our game team is working on resolving the issue as soon as possible. Please keep an eye on our social media pages and forums for any further updates. Hopefully, you won’t have to wait too long. (Source)

1:21 pm (IST): Well, thanks to the power of the community, there might be a viable workaround for this issue. According to a user on Reddit these steps helped him get the game working.

– Changed displays
– Changed from wireless headset to wired
– Removed my external storage unit that I have games stored on
Source

2:29 pm (IST): Madden NFL 22players who are facing this issue on the Xbox are now advised to install the Xbox Insider app and use the ‘Report a Problem’ button to file a bug report, even as the team is looking into it.

Players playing Madden NFL 22 may experience unexpected crashing and/or consoles shutting down when playing on Series X|S consoles.

If this issue is being encountered, please install the Xbox Insiders app and use the ‘Report a Problem’ button to file a bug as the team investigates this issue. To do this, press and hold the Xbox button on your controller, select “Report a Problem” and complete the form.
Source

1:29 pm (IST): A number of Madden 22 players are facing crashes on their Xbox setups and social media is awash with reports from affected players.

In response to one of the affected players, EA Help on Twitter goes to say that these issues are being looked into as the team is aware.

I haven’t heard from you in a while now, but this could be due to the time zone difference or you are just busy, so I’ll close out the chat for now. Meanwhile, I just wanted to give you some info.
Source

3:18 pm (IST): EA support confirmed that they are aware of the issue where players are being kicked to the dashboard or the game crashes while playing Solo battles.

We are aware of the issue and the games team is already working on the fix. We will get back to our players once the issue is resolved. (Source)

12:14 pm (IST): In the latest Madden 22 update, the following has been fixed:

– Addressed an issue where players were experiencing crashing when selecting certain formations
– Addressed an issue for Custom Playbooks being used in Online Head-to-Head modes
– Players will no longer be able to Pump Fake on RPO plays to cancel the handoff action between the QB and the Running Back
– Addressed an issue where players would get stuck in pre-play after doing certain Hot Routes quickly (Source)

This new title update is available for the Xbox Series X/S and the PlayStation 5.

07:00 pm (IST): Even after installing the latest title update, some players are still reporting crashing issues with the game.

11:20 am (IST): Many Xbox and PlayStation players are reporting (1, 2, 3, 4) that Madden 23 is crashing for them. Fortunately, EA has acknowledged the issue and said that the team is currently working on a fix.

Anthony, thanks for your patience and time. We know how frustrating if the game crashes so let me provide you with some info on this. The team is actively working on this situation to fix it soon. Have an eye on our Twitter channels and do let us know of any other concerns! -Amy (Source)

06:34 pm (IST): A Redditor has suggested that turning graphics settings from ‘performance’ mode to ‘image quality’ can be a potential workaround to the crashing issue.

Go to setting and turn graphics from performance mode to image quality. That fixed it for me. (Source)

05:38 pm (IST): Fresh reports for Madden 23 crashing issue are still coming in. However, EA support is now asking (1, 2) those affected to connect with them via DM and there’s still no ETA for the fix.

Hey there, thank you for reaching out to us about Madden 23! Crashing issues are never fun to deal with when you just want to play. I’d love to see what’s going on here! Can you please DM us, so we can take a look? -Patrick (Source)

03:54 pm (IST): Many Madden 23 players are now reporting (1, 2, 3, 4, 5, 6, 7, 8) that the game is crashing for them in Face of the Franchise mode when they are trying to sign a contract with a team.

Unfortunately, the support team hasn’t yet acknowledged the problem. However, we will keep an eye out and inform you if and when we find anything noteworthy.

04:24 pm (IST): EA support has acknowledged the issue where Madden 23 is crashing in Face of the Franchise mode and they have confirmed that the devs are currently investigating it.

Meanwhile, I would like to let you know that our game team is aware of the face of the franchise issue and investigating the reports to find a fix. I appreciate your patience while the team is working to find a resolution for the issue. -Dora (Source)

Featured image source: Xbox

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