[Updated] Fortnite 'audio resets to 0' or 'sound not working' issue on Xbox, PlayStation & PC after v21.20 update comes to light
Here’s the crux of the article in video form:
New updates are being added at the bottom of this story…….
Original story (published on July 7, 2022) follows:
Ever since its launch in 2017, Fortnite has become a global phenomenon. Last year, the title generated more than $5.8 billion in revenue.
It also happens to be the first game to run on Epic Games’ in-house developed Unreal Engine 5.0.
But soon after the developers made the switch, players have reported several issues like the PC version stuck on loading or connecting screen and many unable to dig up chests buried in sand.
Adding to the problem, Fortnite players are now reporting that audio resets to 0 or sound is not working on the Xbox, PlayStation, and PC (1,2,3,4,5).
It looks like the problem surfaced after the v21.20 update. Many said the sound stops working when in game and especially on the victory screen.
Some tried restarting the console and the game, but that isn’t helping either. Below are a few reports from Fortnite players for whom audio resets to 0 after the v21.20 update.
PC player here. After this new patch today 7/6/22, everytime I load into a new match or leave a match to return to lobby my audio settings all get lowered to 0% and I have to manually turn them back on. This happens every new match whether I load in from the lobby or load in from the previous match. During the loading screen to get into the pre-game lobby island, all sound cuts out because the game lowered all of my sound settings to 0%. Same happens when I leave a match to return to lobby. Have tried restarting game/computer. And have also tried verifying files.
All Audio categories except “Main” revert to ZERO volume EVERY TIME I join a match. If I go into settings and turn them all up manually, they stay up for that single match, then all revert back to ZERO VOLUME again after the match is over. That includes Music, Dialogue, Sound Effects, Voice Chat, Cinematics, and Picture in Picture. The only setting that remains up is Main, but with all the others at zero, that leaves no sound. It is too cumbersome to have to adjust each volume setting back up for each individual match.
Unfortunately, Fortnite developers are yet to acknowledge the problem. We hope they soon find out the root cause of the issue and fix it at the earliest.
As always, we will be keeping tabs on the matter and update this space when the bug is resolved so stay tuned. In the meantime, check out our Fortnite bugs and issues tracker to see similar issues affecting players.
Update 1 (July 8)
01:38 pm (IST): One of the affected players suggested that resetting the audio settings might help you resolve this issue. So, you can try this workaround and see if it helps.
try resetting it. I had the same problem but i reset it and it worked just fine after (Source)
Update 2 (July 11)
11:30 am (IST): Fortnite has acknowledged the issue where audio gets reset to 0 and they are investigating it. However, they did not provide any ETA for the fix.
We’re aware of and investigating an issue where some players’ audio may be reset to 0 and setting changes may not be saved. We’ll provide an update when this is resolved. (Source)
Update 3 (July 27)
06:27 pm (IST): Fortnite Status has confirmed that the issue where audio gets reset to 0 has now been resolved.
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