[Updated] Zen Internet down or not working? You're not alone (workaround inside)

New updates are being added at the bottom of this story…….

Original story (published on July 26, 2022) follows:

If you live in England, you must have heard about Zen Internet. Founded in 1995 and based out of Rochdale, it is one of the first ISPs in the UK.

Catering to both businesses and residences, Zen Internet is a member of the Communication and Internet Services Adjudication Scheme (CISAS). The company is estimated to generate somewhere around $210 million in revenue per year.

Having said that, recent reports from Zen Internet subscribers suggest that the service is down or not working at the moment.

Some initially thought it was a problem on their end and tried restarting their router, changing browsers, and clearing cookies but to no avail.

Outages.co – a service that gives information about live outages – has numerous reports indicating Zen Internet is indeed down for some.

Zen-internet-down-not-working
Click/tap to enlarge image (Source)

Many are expressing their frustration on social media platforms like Twitter. And here are some reports from those affected.

@zeninternet @ZenInternetHelp is there an known issue with your DNS servers? Lost usable connectivity and swapped my DNS and I was back up and running
(Source)

@zeninternet We are experiencing a loss of service in Goring by sea – when is the expected fix time
(Source)

Thankfully, Zen Internet Help shed some light on the matter and said they are aware of the service being down for some. However, there is no info on when the problem will be resolved.

We are aware of an outage across our network which our team of engineers is working on. We will provide updates on here as they are available. Really sorry for the inconvenience
(Source)

We also stumbled upon a workaround that is reportedly helping many access the internet once again.

It looks like Zen Internet DNS servers are currently having some problems and changing them to something else like 8.8.8.8 or 9.9.9.9 seems to help restore connectivity.

Zen-internet-down-not-working-workaround
Source

As always, we will be updating this space when the connectivity problems are resolved so make sure you keep checking PiunikaWeb.

Update 1 (July 26)

03:55 pm (IST): Zen Internet support has confirmed that the recent outage with their service has now been resolved.

We’re sorry – we experienced a brief DNS outage this morning which is now resolved. Your service should recover automatically, but if it doesn’t a reboot of your router should do the trick. Sorry again for the inconvenience and thanks for your patience. (Source)

Note: We have more such stories in our dedicated Outage section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.