[Update: July 22] Cox internet down or not working? You're not alone

New updates are being added at the bottom of this story…

Original story (published on June 14, 2021) follows:

Just in case you’re trying to get your head around why Cox internet is not working or down, you might find solace in the fact that you aren’t the only one facing an issue with the service.

A quick look at the micro-blogging site — Twitter — conveys there are many others are affected by the same issue.

According to user reports, they haven’t been able to access the internet properly since the speed has drastically dropped or the internet isn’t working at all.


For a quick glance, here’s how some of the complainants word the problem:

Well my internet has been slow and laggy all day and made working awful lol and it’s been over 12 hours and Cox said they’re still working on it (Source)

@CoxHelp no Internet no cable but just got an update my Cox bill is due in seven days. Straight shady (Source)

Smh my cox internet have an outage internet running slow while I have gigablast (Source)

Down detector – a popular service that gives information about live outages – also conveys that Cox internet is indeed going through a glitch in regions like Phoenix and Tucson as can be seen in the image below:


Any official word on the matter? Fortunately, Cox’s customer care on Twitter has responded to several reports surrounding the issue by claiming that they are aware of it and are working on a fix.

Apparently, the outage is due to a pole that caught fire in the Phoenix area according to the company’s support.

I’m sorry to hear your service is impacted. It appears you are in the Phoenix area. We’re aware of trouble & waiting for SRP to fix a fire damaged pole impacting multiple providers. Once we’re cleared to work we’ll do everything we can to restore service asap (Source)

Rest assured, we’re keeping an eye on all related developments and will update this page with relevant info as and when we come across any.

So in case you’re encountering the problem discussed here, we’d suggest book marking the page to be informed on all the latest developments.

Update 1 (June 24, 2021)

02:04 pm (IST): Cox is down again as per several reports and Down Detector. While new reports have subdued considerably, there are still few flowing in indicating that the issue has still not been resolved.

Update 2 (April 12, 2022)

01:25 pm (IST): It appears many users are facing an issue with Cox internet in certain areas. Reports on Downdetector and Fing indicate that the outage has been going on for close to half an hour at the time of this update.

There’s no official word on the outage at the moment.

Update 3 (April 13, 2022)

04:23 pm (IST): Downdetector now suggests that the recent outage with Cox internet is seemingly resolved.

Update 4 (April 19, 2022)

02:11 pm (IST): Fresh reports on Downdetector indicate that Cox internet subscribers are once again facing issues with the internet provider. The company’s support team hasn’t yet acknowledged any outage at this point in time.

Update 5 (April 22, 2022)

04:09 pm (IST): While the service was restored on April 19 itself, fresh reports on Downdetector suggest that users are again facing issues.

Update 6 (April 26, 2022)

02:30 pm (IST): Fresh user reports on Downdetector and Twitter suggest that Cox internet is again down or not working for many.

Update 7 (April 29, 2022)

04:33 pm (IST): According to a report on Downdetector, the recent outage with Cox has now been resolved.

Update 8 (June 7, 2022)

02:12 pm (IST): Many Cox internet users are reporting on Twitter that they are unable to use the service.

Update 9 (June 8, 2022)

03:54 pm (IST): According to reports on Downdetector and Twitter, many users are still facing issues with Cox internet.

07:40 pm (IST): User reports on Downdetector now suggest that the recent outage with Cox internet has now been resolved.

Update 10 (July 19, 2022)

02:31 pm (IST): According to fresh reports (1, 2, 3), Cox internet is currently down or not working for users in Arizona, California, and Nevada.

06:20 pm (IST): User reports on Downdetector suggest that the recent outage with Cox internet has now been resolved.

Update 11 (July 22, 2022)

11:46 am (IST): Users have taken to Twitter to report that Cox is currently down or not working for them. Moreover, reports on Downdetector also convey the same.

05:45 pm (IST): According to reports on Downdetector, the recent outage with Cox has now been resolved.

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Dwayne Cubbins

I've been interested in tech for as long as I can remember. And I used to be a Windows Phone enthusiast. When I am not writing about tech, I'm on the couch playing games with my squad. Oh, I also play the guitar and drums.