Motorola Edge 30 'screen wakes up in pocket' & 'low brightness during handsfree call' issues being looked into

Released in May this year, Motorola Edge 30 is the world’s thinnest 5G smartphone. Protected by Gorilla Glass 3 on the front, the phone features a 6.5-inch AMOLED screen and comes with Android 12 out of the box.

Offering up to 256GB of internal storage and 8GB of RAM, the phone is powered by the Qualcomm Snapdragon 778G+ 5G.

Coming to the camera department, the Motorola Edge 30 has a triple camera setup with a 50 MP primary sensor, 50 MP ultrawide lens, and 2MP depth sensor. The front camera is a single 32 MP that can record 4K videos at 30fps.

And while Motorola is known for its smooth near-stock Android experience, bugs and glitches do negatively affect the overall user experience every once in a while.

That said, Motorola Edge 30 users are now facing an issue where the screen automatically wakes up when the phone is in the pocket.

Common troubleshooting solutions like restarting the phone and resetting it to factory settings aren’t helping either.

Ohhh Dear…I can confirm this situation myself…I was testing the phone with some photos, and put it on my pocket. The phone was “locked” but even with faceunlock it unlocked by himself! And started to move things around and doing stuff by itself! Im with the original case and no screen protector.
(Source)

Thankfully, a Motorola Agent commented on the matter and said they have forwarded the issue where the Edge 30 screen wakes up automatically when in pocket for further investigation.

We have passed this on to our team to get this further investigated. We were asked for a bug report as they are now investigating it. I know this is something you want all to be working on expectedly. It is why we passed this on to them. No worries, we’ll get back here as soon as we hear any news after getting the details we need for the investigation.
(Source)

And as if this wasn’t troubling enough, Motorola Edge 30 are reportedly facing another issue where the screen brightness gets low during handsfree call. This is making it really hard for many to use the phone when on calls.

Hello, Im coming here to report that i indeed have also the same issue here. I started to detect this issue late night during some phone calls, this is very annoying and not an expected behaviour. There is something wrong with the way the phone interacts with the fingerprint scanner. Many issues related with it to be a normal occurrence. Also might be some strange miscalibration from factory for the proximity and light sensor.
(Source)

When the phone is in locked and a call came I can see clearly who is calling. After talking through the earpiece when I am going to end the call I can’t see the anything on the screen and after the call disconnected from the caller end the screen light became normal.
(Source)

Once again, a Motorola agent commented on the matter and said they have passed the bug to the concerned team for further investigation. But there is no ETA on when the problem will be fixed.

Thanks for sharing your bug report. I’ll hand it over to our team to look further into this. It may take a while. I’ll let you know as soon as we get feedback.
(Source)

As always, we will be keeping tabs on both issues and let you know when we come across more information on the matter so make sure you check this space for further updates.

Note: We have more such stories in our dedicated Motorola section so be sure to follow them as well.

Featured image source: Motorola

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