[Updated] FIFA 22 FUT Champions Rival Rewards claiming bug on web/companion app officially acknowledged by EA

New updates are being added at the bottom of this story…….

Original story (published on December 24, 2021) follows:

For some years now, Ultimate Team has been a recurring game mode in the FIFA saga due to its success, and the same is repeated in the latest installment of the saga: FIFA 22.

Ultimate Team mode is based on the creation of teams through a card purchase system. The cards can include both players and power-ups for their abilities.

But, in the last few hours, FIFA 22 Ultimate Team players are facing issues while trying to claim Rival and Season rewards, which are missing through the FUT Companion app (1, 2, 3, 4, 5, 6).

FIFA 22 FUT Rival and Season rewards missing if claimed through web or companion app

According to multiple reports, FIFA 22 Ultimate Team players are unable to obtain their Rival and Season rewards. Apparently, this issue occurs when they open packs from the FUT Companion app or web.

Missing Pack from the store

I saved a bunch of packs including 4 Jumbo rare players packs for the new promo, opened most of them with 2 jumbo player packs left I opened one and after getting ruben dias i skipped animation and received an error message was taken back to main fut menu entered the store and was told to assign items which i did and my pack is gone. I have video proof of the whole thing.


However, when players try to open packs from the console, the reports indicate that there is no problem. Also, those who tried to open packages from the web or companion app must log in on console to receive their items.

Omg so I logged on to console now and got Salah in a pack, then prime kaka from a pack. Then Varane. I was div 1. So now its season3 they put me in div 3 based on my results in season 2. I got this game during Black Friday.

EA is already aware, issue under investigation

Currently, the EA team is aware of the reported bug (1, 2). At the moment, the situation is under investigation, but without ETA for a fix.

Hey James! Thanks for reaching out. Apologies for the delay in getting back to you. It is sad to read that you are missing the rewards on the companion app and that must be really frustrating. Our team is aware of and currently investigating this issue. Please keep an eye on our social media pages and forums for any further updates. Hopefully, you won’t have to wait too long. -Zane

Finally, when new related developments emerge, we will update this article. So, stay tuned with us to keep you informed.

Update 1 (December 30)

04:38 pm (IST): An EA community manager is suggesting users to claim the rewards on a console as a workaround for the timebeing.

We’re currently investigating this, but a workaround, for now, is to claim them on your console. You can also try using remote play to receive the rewards. (Source)

Update 2 (March 19, 2022)

06:17 pm (IST): The issue where players are unable to claim their Champions Rival Rewards from the FIFA 22 web/companion app has surfaced again (1, 2, 3, 4, 5, 6, 7, 8, 9).

Just like last time, you can try to claim your Rival Rewards directly from a console.

EA support team confirmed that they are investigating the issue, but there is no ETA for a fix yet.


Update 3 (April 28, 2022)

01:22 pm (IST): FIFA support is investigating the issue where additional FUT content updates are not being released. And due to this bug, the upcoming FUT Season and Seasonal Objectives will be delayed.

Update 4 (May 11, 2022)

06:00 pm (IST): FIFA support on Twitter has informed players that they are investigating an issue where the FUT Champions Finals ended 24 hours ahead of the decided end time.

Update 5 (May 13, 2022)

04:05 pm (IST): EA support has informed players that it will provide 1500 FUT Champions Qualification Points to players who qualified for last week’s Finals as compensation for the Finals Scheduling error.

Due to this Finals Scheduling error, players who qualified for last week’s Finals will receive 1500 FUT Champions Qualification Points next week, following the completion of the current FUT Champions Finals.(Source)

Also, they will release a new target next week using which players can get the untradeable Prime Gold Players Pack and 3000 XP.

Update 6 (July 21, 2022)

05:58 pm (IST): Some EA FIFA 22 players are currently unable to play ‘Division Rivals’ or ‘FUT Champs’ matches, so they cannot get the weekly rewards (1, 2).


EA team is aware of the issue and investigating, but there is no ETA for a fix yet.

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A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC