The Microsoft Store and Xbox app both allow users to download and install their favorite games on their system and gamers get other useful features via the Xbox app too.

But every now and then bugs and issues do manage to sneak in unchecked during internal testing and users have to pay the price.

Over the past few days, many users are reporting an issue where a bug is preventing them from downloading games from the Microsoft Store or Xbox app as they keep getting a ‘Visual C++ 2015’ error.

We’ve added some reports below for reference:


Games won’t download. It will say “0 B of X GB | 0B/S”.

Whenever someone tries to download a game, it asks the users to download ‘Visual C++ 2015 UWP Desktop Runtime Package’. One such user elaborates the issue by saying:

Every time that I go to download a game from the Xbox App or Microsoft store that is over 1GB, the Xbox app/Microsoft store first tries to download Visual C++ 2015 UWP Desktop Runtime Package first.

According to the same user, it appears that the issue lies with the Microsoft Store page itself. It’s a bug that is disallowing users to even download the Visual C++ 2015 UWP Desktop Runtime Package.


Therefore, without this package, players can’t download any game because it keeps getting stuck or the download does not start at all.

As an official statement is still awaited from the Xbox developers or Microsoft, it is highly likely that users may continue to face the issue for quite some time.

Unfortunately, at the time of this writing, we haven’t come across any workarounds that fix the problem. So people will have to wait until Microsoft fixes the issue where games are not downloading on their Store or via the Xbox app.

That said, we’ll keep tabs on any new developments and will update the article if and when there’s any useful information to share.

Featured Image Source: Microsoft Store

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Riya Madaan
868 Posts

Weaving a little bit of life into the articles I write. No, not really! That's not really possible for a trash writer like me but I still try. Apart from it, I skate, meditate and medicate. Also keep myself away from troubles as I age.

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