LIFX lights disconnecting from app or refusing to reconnect issues frustrate many, still no fix in sight

Owned by LiFi Labs Inc., LIFX offers a wide range of multi-color smart bulbs that do not require a hub and use Wi-Fi instead.

They can be controlled using Google Assistant, Amazon Alexa, Microsoft’s Cortana, or Apple’s Siri. LIFX lights can also be connected to third-party apps like IFTTT, Nest Protect, SmartThings, and Logitech Harmony.


The LIFX app consists of several useful features like groups, effects, scenes, themes, paint, and even custom color palettes.

But lately, LIFX users are affected by an issue where the lights are disconnecting from the app or refusing to connect in the first place (1,2,3,4,5).

Many are reportedly stuck at the ‘preparing device’ message and say nothing happens after that.


So I’ve had 5 BR30 1100 bulbs for probably three to four years now, and I’ve had little to no issues with them up to this point. Today, I decided to buy 5 more for my house giving me a total of 10. The setup steps nowadays are quite different than it used to be, but my issue is that shortly after setting up all five new bulbs, they disconnect and won’t reconnect unless I set them up all over again. I’ve set up each of the five new bulbs 2-3 times each now and they just keep disconnecting again. All the while, my original 5 bulbs are staying connected without any issues. I’m not sure what to do to fix this issue now. Any advice?

So I updated the firmware of my light switch in the app. It said it was completed but now it doesn’t show up in the app any longer and I can’t pair as a new device. Any suggestions? The bulbs also are showing in a disconnected state now. I really really wish I never bought LIFX and stayed with hue; they are nothing but problems

Unfortunately, LIFX lights developers are yet to shed any light on the matter, let alone work on a fix. With some reports dating back months, it looks like the issue has been affecting users for quite some time now.

All we can do right now is hope that the developers acknowledge the problem at the earliest and release an update that fixes the issue.

Rest assured, we will be keeping tabs on the matter and let you know as and when we come across more information so stay tuned to PiunikaWeb for further developments.

Note: We have more such stories in our dedicated Smart Home section so be sure to follow them as well.

Featured image source: Google Play Store

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.