[Updated] Rogers and Fido network/internet down? Outage is known issue

This story is being continuously updated…

Original story (from April 19, 2021) follows:

Just in case you’re trying to get your head around why rogers and Fido aren’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. For a quick glance, here’s how some of the complainants word the problem:

Fido / rogers network down
source

Pretty sure Rogers & Fido are down
source

Down detector – a popular service that gives information about live outages – also conveys that both Rogers and Fido are indeed going through a glitch in some regions.

Any official word on the matter? Yes. Both Rogers and Fido support has acknowledged the problem on Twitter. Here’s what Rogers support says:

Thank you for reaching out! We’re aware that some customers are experiencing connectivity issues; however, we need to look at the account to ensure it’s part of the known issue and not an isolated incident.

Here’s what Fido Solutions has to say:

We’re aware of an outage affecting some of our customers, we’re working on it and we’ll make sure to get this resolved as soon as possible, thank you for the heads up!

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

Update 1 (April 19)

Rogers support has given a status update on the matter, and here’s what they’ve shared:

Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Our team is working quickly to restore services as soon as possible. We apologize for the inconvenience and will continue to provide regular updates.

Fido has also shared something similar.

Update 2 (April 20)

Rogers has updated that the services are back up for the majority of users, however, some with carriers are still taking time.

Wireless calls, SMS and data services are now restored for the vast majority of our customers. A small number of services with other carriers are continuing to come back online. We sincerely apologize for the inconvenience this outage has caused and thank you for your patience.

Fido has however confirmed while the network issue has been resolved.

we were experiencing intermittent interruptions, however, our network has been restored. We appreciate your patience throughout the delay.

Update 3 (July 8)

02:40 pm (IST): Many users with internet connections from Rogers have taken to Twitter to report that they are facing issues with the service as it’s down and not working.

Rogers internet is down province wide & Rogers has no outage map to see it, ugh! (Source)

So all over Canada Rogers just went down, so no internet til it’s fixed…guess it’s time to sleep 😅 (Source)

05:46 pm (IST): It appears that the outage was more than just an issue with Internet connectivity from Rogers. The outage was affecting cellular connectivity as well.

Matter of fact, users with other carries such as Bell, Telus, Chatr were also facing problems but not to the extent as those with Rogers connections.

A report from CBC also highlighted a tweet from the Toronto Police Service where they claimed that they are working to resolve the issues people were facing while trying to connect to 911.

Rogers is yet to make any public statement regarding the widespread outage.

06:55 pm (IST): Rogers support on Twitter has acknowledged the outage with their service and they are working to resolve it. Here’s the full statement.

We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share. (Source)

Update 4 (July 10)

05:01 pm (IST): The carrier’s President and CEO — Tony Staffieri — made a statement regarding the incident that resulted in Rogers network to completely go offline in Canada for all users.

Apparently, the outage was a direct result of a botched maintenance update which caused a system failure in the carrier’s core network, which caused some of our routers to malfunction early Friday morning.

While the message from Tony Staffieri mentions that the service has nearly been restored for most users, several individuals have taken to Twitter to report that the network is still down in areas such as Mississauga and Oshawa.

It’s unclear how much longer the outage will continue to affect users who for whom the network still hasn’t been restored. That said, we’ll keep track of the situation and will post an update if and when there are any further developments.

Update 5 (July 11)

09: 37 am (IST): Rogers support on Twitter has confirmed that they have restored the service for majority of users. However, there are still some users facing issues.

Moreover, they are working to resolve the remaining issues and fully restore the service. Here’s the full statement:

Rogers-statement-on-outage
(Source)

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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.