Here’s the crux of the article in video form:

Developed by Smilegate RPG and Tripod Studio, Lost Ark is one of the most popular MMOARPG titles. Built using Unreal Engine 3, it was released in Europe and the Americas earlier this year.

While the game focuses primarily on PvE elements like exploration, crafting, and hunting, players can also indulge in PvP combat.


While both players and critiques have praised the gameplay, technical glitches like bots overloading servers and long queue times have been troubling many in the last couple of months.

And as if they weren’t enough, Lost Ark players are now reportedly getting ‘EAC Offline’ and ‘EAC Failed to Start the game Error: 10011’ message when trying to connect to the game server.

It is interesting to note that the error was fixed in a past update but has now resurfaced after the July 6 update. Players have tried restarting their machine and the game but the disconnection issue persists.

Click/tap to enlarge image (Source)

Come one!! Please @playlostark get the eac offline kicks and other server kicks figured out!! Love the game but weekends are when I get my most playtime in. I don’t want to leave the game, but this kicking every 5-20mins bs is getting really annoying. NA east Karta

For about 3 days I have been completely unable to play Lost Ark due to this error. I have tried every fix listed by support or other suggestions from discussions. Is this a bug or is there something else that i’m missing? I have verified game files, repaired eac, updated windows, shut down every random app or process that i can, and a few other little things to try to fix the problem but nothing has worked even slightly. I can only get in game for a minute or 2 before it closes so at least i can get log in rewards.

As it turns out, Lost Ark developers are aware of the problem and said it is currently under investigation.

Hi everyone, As an update our devs are investigating this topics for us and working on them.
EAC Offline
EAC Failed to Start the game Error: 10011

Also, we came across a bunch of workarounds that might help fix the EAC Offline and Error 10011 message. The first workaround requires users to uninstall Steam and reinstall it along with the game on the C drive.

This fixed it for me have had 10011 error and 13 since thursday after uninstalling steam and reinstalling on my c drive as well as installing lost ark on my c drive with EAC it started working have logged in and out a few times now and no 10011 or 13 error!

If this did not fix the problem, try renaming NVIDIA’s PhysX installation folder since it is reportedly resolving the issue for some.


We hope Lost Ark developers soon find out why many players are getting EAC Offline error messages and fix it at the earliest. Rest assured, we will be updating this space as and when required so stay tuned.

Note: We have more such stories in our dedicated Gaming section so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Anurag Chawake
1373 Posts

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.

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