![[Update: Aug. 25] Wells Fargo website app down and not working, online / mobile banking suffers - what happened?](https://piunikaweb.com/wp-content/uploads/2019/02/wells-fargo-featured.jpg "[Update: Aug. 25] Wells Fargo website app down and not working, online / mobile banking suffers - what happened?")
We apologize for the issue we had with our online banking and our mobile app. Our technical teams have resolved the issue. If you continue to experience issues please let us know.
— Ask Wells Fargo (@Ask_WellsFargo) February 1, 2019
There are new updates that have been added at the bottom of the story….
Original story (published on February 07, 2019) follows:
Looks like there’s a major Wells Fargo outage. As per reports, neither the website nor app is working at the moment. Even text banking is down and cards can’t be used as well.
Users are taking to social media to share the ongoing problems and issues as well as vent their frustration. Here are some reports:
https://twitter.com/candyjax/status/1093481717564887048
https://twitter.com/mvjacklondon/status/1093483613293867009
https://twitter.com/T_Con11/status/1093482432064561155
https://twitter.com/tdwnds1/status/1093480187252088832
https://twitter.com/carlaloo/status/1093480008448962561
https://twitter.com/maestro214/status/1093482662805889024
As of now, the company hasn’t said anything through its social media channels on the ongoing service disruption, but we are keeping a close eye. Will update the story as and when we have more newsworthy information.
It’s worth mentioning that this is the second time this month Wells Fargo has suffered such a major outage. The company even publicly apologized for the previous glitch that happened on February 01.
Are you affected with this outage. Share your thoughts with us in the comments section below.
Click/tap to view older updates
Update 1
Turns out it’s over an hour and the Wells Fargo systems are still down.
@Ask_WellsFargo Your site is still down (over 1 hour again). Your phone support (as always) says high volume. It's amazing that you always have high volume. That does b/c regular volume. Will you ever get these issues fixed or should we just move everything elsewhere?
— Brad Geddes (@bgtheory) February 7, 2019
Update 2
A customer who got in touch with a Wells Fargo rep says they were told the company knows about the ongoing outage.
So wells fargo has an outage , everybody can’t access their money .....the bullshit 😡🤬....the representative is telling me right now @WellsFargo get it together ASAP
— Tani 🧚🏼♀️ (@Nubian_Freckles) February 7, 2019
Sadly, still no word on when it will be fixed.
Update 3
More reports that the bank is aware of the issue:
https://twitter.com/Carajoboricua/status/1093495781192056834?s=19
Update 4
Not sure about all services, but at least the card service could be back up in an hour or so.
https://twitter.com/marielita1116/status/1093498489542230018?s=19
Update 5
It’s really worrying to see that after hours of this major outage again today, Wells Fargo hasn’t yet issued any official statement yet.
https://twitter.com/bgtheory/status/1093511101634043904
https://twitter.com/BurgersSociety/status/1093510781713502208
We are wondering if it’s just a technical glitch or have they been hacked?
Update 6
Finally, we have an official word on the matter. Here you go:
We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.
— Wells Fargo (@WellsFargo) February 7, 2019
Update 7
Going to a Wells Fargo branch is apparently a solution for now.
Inside you can get cash, they can do transactions; it's just taking a while, but they can't issue new cards
— Butterflybeauty (@Realitychick948) February 7, 2019
Their able to give cash, but you have to fill out a withdrawal slip and show photo ID. They can't issue cards, can't use debit cards and I don't recommend u do a transfer.
— Butterflybeauty (@Realitychick948) February 7, 2019
Also, reportedly this current outage is due to a major upgrade the bank did yesterday:
I can't believe this. What's the IT Department doing. she said it was because they updated the system yesterday but somehow updating the system basically kind of screwed things up with the servers
— Butterflybeauty (@Realitychick948) February 7, 2019
Update 8
No more update from the bank as of now. FWIW, these recent outages come just a few weeks after Wells Fargo hired a new Head of Technology. Tough time for the gentleman named Saul Van Beurden.
Update 9
Another official update:
We’re experiencing a systems issue that is causing intermittent outages, and we’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
Update 10
Here’s reportedly the reason behind the outage:
Apparently the outage has to do with a gas leak at one of their data centers in Shoreview, MN. This comes directly from an employee
— Blue Iris (@planethud) February 7, 2019
Here’s another reason floating around:
You know what the issue is, fire suppression went off in one of your main data centers from some utility work this morning. You have zero power to any of the networking infrastructure or servers and your fail over plan didn't work. How are you this bad at being a bank?!?!
— SquizzOC (@SquizzOC) February 7, 2019
An ABC/Fox affiliate in Montana is reporting a "source" tells them a fire at a Wells Fargo server farm in Minnesota is causing the debit card & credit card issues today https://t.co/1I54mmgfi8
— Steve Lookner (@lookner) February 7, 2019
For even more info, read this Reddit post.
Update 11
The bank’s internal systems are up, but no ETA for when systems will start working for customers.
Click the Facebook link in tweet below.
Hope none of my peeps have Wells Fargo. Just read this on Tweeter:
— L. R. Araiza (@LRAraiza) February 7, 2019
Utility work at one of their main data centers caused the fire
suppression system to go off this morning. Zero power to networking or
server... https://t.co/1FjDeuRSvG
Update 12
Another official word. Wells Fargo confirms fire at data center as the reason behind this outage.
We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
Update 13
Don’t fall for such pranks please.
https://twitter.com/KirbyKaufman/status/1093569876923318272?s=19
Update 14
We are getting reports that the Wells Fargo apps have started working now.
@PiunikaWeb Am a @WellsFargo customer and currently able to login through the app. Credit card still isn't functioning but everything else in Account Summary is available at the present moment.
— jEdwa (@JesseEd06264739) February 7, 2019
Update 15
Meanwhile, fresh reports say construction dust is to blame.
Do you maybe want to tell your customers that dust from construction caused this to happen?https://t.co/XEbOPZKMEs
— Steve Lookner (@lookner) February 7, 2019
Update 16
Some ATMs have started working as well:
ATM NOW WORKS AND I WAS ABLE TO WITHDRAW MONEY AND MAKE A PURCHASE!!!!
— LyfeIsABeachHouseOfMinaj (@NikkiG15341402) February 7, 2019
Update 17
Beware of fraudsters.
This is NOT an authorized Wells Fargo account. Please instead DM us @ask_wellsfargo or @wellsfargo. Thank you for your patience during this time. Jen
— Wells Fargo (@WellsFargo) February 7, 2019
Update 18
Systems are slowly coming back up now.
I can use my money now 😀👌🏻
— luisolqndez93 (@lusolandez93) February 7, 2019
Wells Fargo working for me so..
— Killa Cam ✫ (@LoopDigga47) February 7, 2019
Meanwhile, if you are still stuck, try this:
Using this URL seems to workhttps://t.co/vMlaH6HAUl
— Paul B - 💚💛🐘⚾️ (@pau1b_68) February 7, 2019
Update 19
Another official word from Wells Fargo, this time about fee refunds.
We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.
— Wells Fargo (@WellsFargo) February 8, 2019
Update 20
Here’s a pic of smoke at the bank’s data center (click/tap to view full size):
Image courtesy Kulr8
Update 21
Many users are still reporting problems with basic tasks like checking account balance. We are also seeing a lot of reports about issues related to direct deposits. Here are some:
https://twitter.com/LifeOfFaithh/status/1093823886955667456
https://twitter.com/drewser53/status/1093824240737046528
https://twitter.com/rich_tenenbaum/status/1093824240116269057
https://twitter.com/Ayy_NessaJayy/status/1093824108381589504
If you are looking for direct deposit timings at Wells Fargo, here’s what the bank officially says:
For these transaction related problems that users are reporting, we suggest they try out these solutions:
1. Contact customer care service phone number:
https://twitter.com/TarcFrostbourne/status/1093827591616643072
https://twitter.com/TheMCFamily1/status/1093825558830559232
Call 1-800-To-Wells
It is a system separate from the one that runs online banking. It will tell you your real current balance. App says I'm "$-9.00" phone says I got paid.— Christopher (@DigitalChris602) February 8, 2019
2. Do dummy transfer between accounts:
https://twitter.com/spacephantoms/status/1093837437003071490
https://twitter.com/ordgirlexworld/status/1093850808226062336
3. Check transaction statement from an ATM:
I used a Wells Fargo ATM statement to verify my last 10 transactions and balance statement and paycheck/direct deposit this morning. Our money is there, online banking just isn’t accurate. You have to actually print the statement as the info on screen isn’t accurate! pic.twitter.com/yO4EHtfGRv
— King Jimmy (@kingjimmy1982) February 8, 2019
And let us know if any of these work.
Update 22
We are now seeing reports that say the direct deposit problem is solved:
https://twitter.com/joalvarezmill/status/1093871322122211329
https://twitter.com/wkelshaw54/status/1093871477051609088
Meanwhile, the Well Fargo systems are down again for some users.
@WellsFargo Ok, so the online system is down AGAIN?! At least I could get on this morning even though my direct deposit was not showing. #getittogether
— Get Vaxed and Wear a Mask (@hilary_blake1) February 8, 2019
Update 23
More official info:
We sincerely apologize for any inconvenience. We know this has created difficulty for our customers, and we are sorry to have let you down. Please reach out if you have concerns or need help today, and ask for your understanding as our phone wait times may be longer than usual.
— Wells Fargo (@WellsFargo) February 8, 2019
Many branches will extend their hours by one hour Friday, February 8 (and Saturday, February 9, if normally open) to assist our customers.
— Wells Fargo (@WellsFargo) February 8, 2019
Customers can use credit and debit cards for purchases. We appreciate your patience as we work to be fully restored. For more info: https://t.co/mY7TxRefSr
— Wells Fargo (@WellsFargo) February 8, 2019
We continue to work towards resolution for our customers. Mobile & Online Banking systems are operational but may be experiencing intermittent difficulties. For more info: https://t.co/wJ2tVRSsRw
— Wells Fargo (@WellsFargo) February 9, 2019
Update 24 (July 14, 2021)
IST 11:15 am: According to multiple recent reports, it seems the Wells Fargo app and website are once again not working for many and an official acknowledgement on the same is still awaited.
Is anyone else having issues with @WellsFargo app saying banking info is unavailable?
Source
Is Wells Fargo down for anyone else too?
Source
Update 25 (October 29, 2021)
IST 02:40 pm: Downdetector conveys that Wells Fargo is encountering some issues right now, as can be seen in the live outage map below.
IST 03:35 pm: It seems that most Wells Fargo bankers are facing issues with Direct Deposits as they aren’t receiving money on time. Unfortunately, the bank is yet to make any comments on the outage.
where is my direct deposit ????? Midnight usually it’s missing where is my money (Source)
@WellsFargo is getting too big for its britches and loves blaming others. Still no direct deposit. (Source)
@Ask_WellsFargo where’s my direct deposit? (Source)
Update 26 (October 30, 2021)
IST 12:01 pm: It seems that the issues impacting Wells Fargo customers have been resolved if the lack of reports is to be taken into account. Further, a couple of individuals confirmed that things are working fine on their end now.
@madebygoogle update wells Fargo app is working on the pixel 6 pro now everything is complete no issues at all. (Source)
Everything is fine now, thanks (Source)
Update 27 (July 6, 2022)
IST 08:50 am: Many Wells Fargo account holders have taken to Twitter to report that the app and website are currently down and not working. Users aren’t able to log in or use the bank’s online service.
Fortunately, the bank’s support team has confirmed that they are aware of the problem and a fix is underway.
Our technical teams are aware of the issue and are currently working to get this resolved. We apologize for any inconvenience this may have caused. (Source)
IST 05:36 pm: Wells Fargo support team confirmed that all company services (app and website) have finally been restored.
Update 28 (July 7, 2022)
IST 10:45 am: While Wells Fargo support maintains that the issue has been resolved, they’ve asked those still facing the issue to reach out via phone.
My apologies for what you experienced with us. Access has been restored. Please try logging in again. If you’re still having issues, please call us at 1-800-956-4442. Our online support team may be able to help. (Source)
Update 29 (July 8, 2022)
11:07 am (IST): A user alleged that there was a security breach at Wells Fargo on May 23. And users started having trouble with the website and app ever since this news broke on Telegram.
However, we recommend you take this information with a pinch of salt as its not been officially verified by the bank.
Update 30 (October 10, 2022)
04:35 pm (IST): A sudden surge in reports on Downdetector indicates that Wells Fargo is currently down and not working.
Update 31 (October 11, 2022)
10:10 pm (IST): Wells Fargo support did acknowledge the issue, but there was no follow-up saying that it’s fixed.
That said, it does seem to have been fixed already as we don’t see any fresh reports about the issue.
Update 32 (October 12, 2022)
06:05 pm (IST): According to multiple reports, Wells Fargo users are facing issues while logging into their accounts (1,2,3).
Luckily, Wells Fargo support didn’t take too long to acknowledge this issue and said that the team is working to resolve it as soon as possible. However, there’s no ETA for the fix.
Update 33 (August 25, 2023)
02:47 am (IST): An outage in the Wells Fargo banking platform is preventing several users from accessing their accounts or even using their debit cards (1, 2, 3). The issue is being worked on.
04:47 pm (IST): The issues with Wells Fargo’s banking system that were reported today seem to have been fixed.
06:07 pm (IST): Once again some users are unable to transfer funds or use debit cards. Wells Fargo support has acknowledged this issue.
Hi there, I saw your mention. Our support teams are aware and are working diligently to resolve these issues. We appreciate your patience throughout this process. -Noemie
Source
Update 34 (August 29, 2023)
05:27 pm (IST): Wells Fargo’s banking system is functioning as intended.
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359 Posts
My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, I started with covering smartphone related breaking stories as well as some other interesting stuff, but now I have switched over to more of a leadership role. I also take care of several operational aspects of the website. Some of my current responsibilities include business development, and working with Piunika to make sure we’re progressing as envisioned. If you want to get in touch, I am active on LinkedIN, and also available on Twitter/X.
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