[Updated] Google Pixel Buds A-Series bass slider issue (sound settings don't save) escalated for investigation

New updates are being added at the bottom of this story…….

Original story (published on January 11, 2022) follows:

The Google Pixel Buds A-Series are the company’s most affordable TWS earphones. They are a reduced version of the Google Pixel Buds launched in 2020, maintaining several of its main features.

However, in the last few weeks, users of the Google Pixel Buds A have been facing some issues related to the adjustment of the sound.

More specifically, it seems that the Google Pixel Buds A are not maintaining the bass slider levels set by the user after disconnecting from the smartphone.

For those who don’t know, the earphones received the bass slider feature with their most recent firmware update in early December 2021. But, it still seems to require a bit of work (1, 2, 3).

Google Pixel Buds A-Series bass slider issue

From multiple reports, Google Pixel Buds A are losing the sound bass levels set by the user. This occurs when the earphones are disconnected and reconnected to the smartphone.

The bass boost setting goes to default value after reconnect.

Successfully upgraded my Pixel Buds A-series to the latest firmware 3.282.0 on my Pixel 2 XL running on Android 10 and got the bass slider. It doesn’t seem to work properly. After reconnecting, for example the next day, the bass boosting fades away, it sounds by default almost without bass and everytime I have to move the slider left and right to make it work again.
Source

Buds A not keeping sound settings
Anyone else have this issue? I have a 6 pro and got the latest update to my buds A. I put bass all the way up and it works great. Then the next time i use them the settings are exactly where i have them but there’s no bass. When i go back into settings and undo and redo it fixes them back to the bass settings i want.
Source

Affected users have been experiencing this issue since the bass slider became available. However, the earphones has not received any more firmware updates to correct the bug.

Issue already escalated to the Google team

Having said the above, the glitch has already been escalated to higher levels. A Google product expert confirms this on the company’s support forums.

By the way, I went ahead and escalated this thread to see if we can get this potential bug checked into. I’ll let you know if I get any updates.
Source

So, for the moment, it only remains to wait for new updates on the matter. The Google Product Expert confirmation was in December, but no news has emerged in this regard.

Finally, once new developments on this matter are made public, we will update this article with the pertinent information. So stay tuned.

Update 1 (April 01)

03:54 pm (IST): A community specialist has confirmed that the issue with the Pixel Buds A-Series bass slider is now under investigation with the team. However, they did not provide any ETA for the fix.

Update 2 (July 4)

10:50 am (IST): A Google employee has confirmed that the Bass Slider issue on Pixel Buds A-series has now been resolved.

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC