[Updated: June 29] Halo Infinite players unhappy with matchmaking server selection due to high ping, desync, & other issues (workarounds inside)

New updates are being added at the bottom of this story…….

Original story (published on December 13, 2021) follows:

Halo Infinite, the latest installment in the iconic series, has been available since mid-November. Since then, its players have been reporting various aspects for improvement in the future.

The Halo saga has always sought to stand out both in offline game and in multiplayer. However, the Halo Infinite online mode is not appealing to all players (1, 2, 3, 4, 5, 6, 7).

According to multiple reports, the matchmaking system in Halo Infinite is not working properly. Apparently, they are rarely assigned to a server that offers them a good experience (1, 2, 3, 4, 5, 6, 7).

Halo Infinite matchmaking allocates far away servers, causing high ping

The matchmaking in the game is ‘horrendous’ according to many players. This is because it is reportedly not able to offer the most optimal servers based on the location.

The first notable consequence of the problem with the matchmaking system is that Halo Infinite players suffer from very high ping rates. This is a clear disadvantage in competitive matches.

I live in eastern europe and there is a big problem with ping in this game. Basically, here during the evening and night the game is literally unplayable. The ping goes up to like 100 and i cant play the multiplayer at all. It’s normal during the day because they keep putting me in european servers, but when you guys, who are from the US wake up, all it does is put me into US servers.

I mean, in general the ping in this game is really strange. If it goes up to like even 60, it becomes unplayable.

In addition, the game does not allow choosing the server on which you want to play. So, the player must settle for the assigned server.


Other reported server issues

Having said the above, those are not the only problems reported in the game’s online mode. Apparently, there are also some issues with the servers.

According to reports, many Halo Infinite players are unable to enter or find matches, suffer from sudden disconnections, get stuck at loading screen, and even crashes.

This games servers are some of the worst I’ve ever experienced

EVERY OTHER GAME I AM DISCONNECTED. Bro wtf is this, half the time I can’t search for a game I have to restart multiple times cause it won’t work at all. Multiple times after a match the game just completely closes, disconnecting mid match. I’ve never had issues anywhere near this bad with any other game. Practically unplayable.


Official acknowledgment and workarounds

Halo Infinite developers are aware of problems with the matchmaking system. They reveal that they made some changes to the servers to try to mitigate the problem, and recommend restarting the game.


But, there are players who still suffer from the issues. However, some reported a workaround that helps resolve the issue: blocking distant or laggy servers.

For gamers on PC, the process is easier thanks to a software that allows to select the servers that the player wants to block. You can download the program from this link.


But, on Xbox, it takes a bit more work, since you have to block the servers manually. To do this, the process is as follows:


At the end of the previous screenshot, you can find the IP addresses corresponding to each server. So, you can block the most distant or laggy ones, and they will not be assigned to you.

To conclude, if new developments related to this matter arise, we will update this article to keep you informed.

Update 1 (December 14)

04:12 pm (IST): Halo support on Twitter assured players that they are continuously investigating the reports of matchmaking errors when searching Big Team Battle in Halo Infinite.

Update 2 (December 16)

04:41 pm (IST): Halo Support announced that the Big Team Battle will temporarily reduce to 10v10 from 12v12 to help devs monitor its impact on the issue.

Update 3 (December 17)

12:51 pm (IST): While the devs were investigating Big Team Battle matchmaking issue, it was found that solo queueing may have a higher chance of joining a match successfully. So, gamers can try that until the issue gets resolved.

Update 4 (January 15)

06:44 pm (IST): Halo support on Twitter confirmed that they have planned to release a hotfix update next week aimed to improve Big Team Battle matchmaking stability.

The hotfix to improve Big Team Battle matchmaking stability is planned to release mid next week. Due to the inconvenience caused by this issue, all players who sign into #HaloInfinite in the month after the update will receive 5 XP Boosts and 5 Challenge Swaps. (Source)

Update 5 (January 20)

01:01 pm (IST): Halo Infinite today released a hotfix update that was also supposed to fix the Big Team Battle matchmaking stability. However, some players have reported (1, 2, 3) this issue even after the update.

Replying to this, Jerry Hook (Head of Design at 343) said that they are still working on to fix this problem.

Update 6 (January 29)

01:57 pm (IST): Halo Infinite is preparing for a new hotfix update which is said to bring a fix for Big Team Battle matchmaking error. According to Halo Support, the update will be available on February 03.

Update 7 (February 05)

04:39 pm (IST): Halo Infinite received an update with a fix for Big Team Battle matchmaking issues. And according to 343 Industries, the matchmaking success rates have returned to normal.

Moreover, the team says that they are pretty confident in saying that BTB is back now and even better than before. So, it seems that this is the definitive fix for the BTB issue.

Update 8 (February 11)

01:03 pm (IST): Halo Infinite team said that they have identified the cause of the desync issue and are working to mitigate it. And the fix should arrive in the upcoming builds.

Also, they have made some adjustments in the general matchmaking that will help players to get a local server for better connection.

Update 9 (February 12)

04:42 pm (IST): 343 Industries recommended a possible workaround for PC players to get the best possible experience while playing Halo Infinite online mode. For this, players should set the ‘Simulation Quality’ option to ‘Ultra’.

I’d also advise all PC players to set Simulation Quality to Ultra in the settings. This setting drives a few of our game systems but, most importantly for this discussion, it controls the amount of time we give to our system that corrects determinism errors on the client. Setting this to Ultra should result in better determinism between client and server. The CPU cost of this is also quite low, so it should be manageable on most PCs. (Source)

Update 10 (April 06)

03:11 pm (IST): Halo support on Twitter has revealed that they are working on a backend update to address the matchmaking issues. However, they did not provide any ETA as to when this update will be deployed.

Update 11 (May 16)

07:11 pm (IST): Some Halo Infinite players are reporting (1, 2, 3, 4, 5) that they are facing issues when finding ranked matches. And they are getting an error message that says ‘Unable to match’.

Some say that this is happening due to the lack of Halo Infinite players. However, a member of 343 Industries has confirmed that this issue has been escalated to the team for further investigation.

Update 12 (June 17)

02:12 pm (IST): Many Halo Infinite players are reporting (1, 2, 3, 4, 5) issues with matchmaking where they are getting wrong ranks or getting matched with players on much higher or lower ranks.

Fortunately, a senior community manager at 343 Industries has acknowledged this issue and said that they are working to resolve it. However, there’s no ETA for the fix.

Update 13 (June 29)

12:55 pm (IST): Many months later, players are still facing issue with Desync in Halo Infinite.

Responding to this, a member of 343 Industries said that they are still investigating it. However, there doesn’t seem to be a definitive fix coming anytime soon.

Yes, for right now, most networking resources are focused on helping deliver a quality experience for online campaign co-op. However, this doesn’t mean we’re ignoring desync – the team is still constantly investigating reports as they come in. Both efforts require lots of TLC. (Source)

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC