[Updated] Google Nest Cam & Doorbell users reporting 'Can't connect to assisting device' error during setup, but there's a possible workaround
New updates are being added at the bottom of this story…….
Original story (published on November 30, 2021) follows:
The Nest Cam and Nest Doorbell are Google’s products for home security. However, many users are facing issues while configuring these devices.
According to multiple reports, Google Nest Cam and Doorbell users are unable to fully configure their home security system due to the ‘Can’t connect to assisting device’ error.
Google Nest Cam and Nest Doorbell error during setup
Many users are unable to setup their cams and doorbells due to the error. Apparently, the glitch randomly affects some devices in the home security system.
I purchased the Google Nest Cam 2 Pack. Installed the first one in the Google Home app with no problems whatsoever, went to go install the second one and was met with the “Can’t connect to assisting device” error. Doesn’t matter what I do, I cannot get past this screen. Tried an iPhone, and Android, tried turning off the dual-band wifi so everything was on 2.4ghz, tried putting the cameras beside each other, nothing works.
And, most of the things that users have tried to try to resolve the ‘Can’t connect to assisting device’ error reportedly didn’t work. But, there is a workaround that can help.
A workaround to resolve the issue
If you are having trouble trying to set up a Google Nest Cam and/or Doorbell in your home, there is something you can try. Basically, it is recommended to disconnect the device/devices that you connected first.
After having done the above, you must first setup the device with which you were having issues. Then, you should be able to setup more devices to the home security system without problems.
I had the same issue. I just disconnected the camera I had initially setup and then setup up the camera I was having trouble with. After that camera was good to go the second camera was able to connect. Hope this helps!
Hii. I found a solution that worked. I had to create a new home, add the doorbell first, then add my camera. It worked immediately on a new home. after both worked i moved all my other devices to the new home. It was some work because i have hue bulbs in the entire house, but all routines were still saved, and it has worked problem free since. Worth the hour or so of fiddling.
This process can take a long time, depending on how many connected devices you have at home. But, what’s good is, those affected by the problem maintain the workaround did the trick for them. Also, custom routines are not lost.
If there is any new related development in this matter, we will update this article. So, stay tuned with us.
Update 1 (June 27, 2022)
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