Logitech Options keeps forgetting mouse & keyboard key assignments for some, issue escalated

Logitech is one of the leading manufacturers of input and interface devices in the world. In May this year, the company announced that its sales figures were at an all-time high, amounting to $5.48 billion.

Based out of Switzerland, it was founded in 1981 and has been one of the leading innovators in the market ever since. That said, Logitech’s MX flagship lineup has some of the best keyboards and mice available right now.

Logitech

Logitech mouse and keyboard users can also download the Options software that allows them to enhance and customize their devices.

But according to recent reports from Logitech users who use Options, it looks like the software is forgetting key mouse and keyboard key assignments.

As it turns out, the problem seems to be affecting both Windows and Mac users alike. While loading Logitech Options manually or restarting temporarily fixes the problem, users say the software is forgetting key assignments after a few minutes.

Users have already tried reinstalling the app and using troubleshooting steps suggested by Logitech support but to no avail.

Logitech-options-forgetting-key-assignments-issue
Source

Dear support team, since the last upgrade (Logitech options) my key assignment of my mice (MX Anywhere 2 and MX Anywhere 2S) does not work anymore after Windows 10 startup. I have to load Logitech Options manually and then everything works again. I already uninstalled and reinstalled Logitech Options but that didn’t help. I also installed Logitech Options Plus Beta but my mice are not supported yet. Can you please help me with this problem? Thank you very much and best regards, Thomas
(Source)

Really getting tired of Logitech Options. All the hotkeys/mapped functions on the mouse and fn keys on the keyboard stop working. I’ve tried several reinstalls and the beta software but it’s absolutely dire. Opening logitech options (despite enabled on startup) temporarily enables all functions until it seems like it falls asleep. On the keyboard, switching between devices seems to restart the keys until it bonks out again.
(Source)

With some reports dating back to April this year, it looks like the problem has been affecting user functionality for quite some time now.

Thankfully, Logitech Support commented on the issue where Options keeps forgetting mouse and keyboard key assignments and said they have escalated the problem to the concerned team for further investigation.

We apologize for the inconvenince caused. Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.
(Source)

As always, we will keep track of further developments on the matter and update as and when we come across more information so make sure you keep checking this space.

Note: We have more such stories in our dedicated Bugs and Issues Section so be sure to follow them as well.

Featured image source: Logitech

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.