Some macOS 12.4 systems hanging or rebooting when downloading files on OneDrive for Business, fix coming soon

Similar to OneDrive, Microsoft operates a managed cloud storage service called OneDrive for Business. Specially designed with businesses in mind, the solution makes it easy for users to collaborate, share and access files.

According to Microsoft, more than 85% of Fortune 500 companies such as Chevron, Nestle, and Goodyear use the solution for everyday operations.

Clients also have the option to store their data on-premises or purchase the subscription service from Microsoft. Unsurprisingly, OneDrive for business supports several platforms including PC, Android, iOS, and macOS.

But many macOS 12.4 users are now reporting that their system is hanging or rebooting whenever they try to download files on OneDrive for Business. As it turns out, the OneDrive app is causing kernel panics which is in turn leading to random system crashes.

Some tried reinstalling the app and restarting in Safe Mode but that isn’t helping either. Here are some reports from macOS 12.4 users for whom the system is rebooting or hanging when downloading files using OneDrive.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS. It doesn’t happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn’t help.
panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited — exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:’user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805′
(Source)

This problem started to manifest itself starting yesterday or the day before (June 8/9 2022) with the latest update of OneDrive and it is a critical problem In the past few days my Mac has been crashing every half an hour if OneDrive is running. Without OneDrive running I don’t have access to many of my files. A solution to this from either Apple or Microsoft is needed urgently. The fact that OneDrive can black-screen the entire computer is very problematic. I hope Microsoft will issue a OneDrive update soon to fix whatever is causing this.
(Source)

Thankfully, a Microsoft Agent has shed some light on the issue and said they are currently working on a fix for the problem. However, there is no ETA on when it the issue will be resolved.

This issue was posted to the Service Health Dashboard (SHD) as incident OD391861 starting at May 30, 2022, at 5:49 AM UTC. The user experience of this incident is Users may experience an operating system restart when utilizing OneDrive for Business for Mac.
Current status: We’re continuing to perform tests and validation for the code fix before deploying it to the affected environment. We’ll provide an update for the deployment timeline once available.
(Source)

As always, we will be keeping tabs on the matter and update this article whenever we come across more information so make sure you keep checking this space.

Note: We have more such stories in our dedicated Microsoft Section so be sure to follow them as well.

Featured image source: Microsoft

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.