[Updated] Hulu app not working or playing on Nintendo Switch, issue under investigation

New updates are being added at the bottom of this story…….

Original story (published on June 13, 2022) follows:

For some time now, Hulu has been one of the cheapest streaming services available. Owned by the Walt Disney Company, it has more than 45.6 million paid subscribers.

However, in the last few months, users have been complaining about issues such as the app not working on DirecTV Stream Box and Adult Swim label being added to regular shows and cartoons.

Hulu

The streaming service caters to all users with plans starting at $6.99 per month and the priciest package fixed at $75.99 and is available on a multitude of devices including the Nintendo Switch.

However, Nintendo Switch owners are now reporting that the Hulu app is not working or playing videos (1,2,3,4,5). The problem seems to be making it impossible for those affected to watch their favorite TV shows.

Some say they are getting a ‘We’re having trouble playing this’ error message. Common troubleshooting solutions such as reinstalling the app and signing out and back into Hulu account aren’t helping either.

Hulu-app-not-working-playing-videos-Nintendo-Switch
Click/tap to enlarge image (Source)

It’s on our Nintendo switch I’ll go to play any show or movie and it’ll play an ad like normal but then when it’s time for the show I get a playback error. Switch/ Hulu app are up to date, the app and switch have been closed/shut off multiple times. Account works on other devices
(Source)

It’s wild how @Hulu can be fully unable to play videos on my Switch for the past few days, yet the advertisements all still load just fine. Imagine a world where the streaming media we pay to watch loads at the speed, quality, and reliability of ads. *Wistful sigh*
(Source)

Fortunately, Hulu Support commented on the matter and said the developers are investigating the issue where the app is not working or playing videos on Nintendo Switch.

Sorry to hear about the trouble, Niclaus! Our team is aware and we’re currently looking into it. To assist in our investigation, please reach out to us via phone or chat by following the prompts here: https://hulu.tv/ContactSupport-. Thanks!
(Source)

However, they did not share any timeframe of when the issue will be resolved. As always, we will be keeping an eye out for more information and update this article when the problem is fixed so make sure you keep checking this space.

In the meantime, check out our Hulu bugs and issues tracker to see similar bugs and issues affecting users.

Update 1 (June 14)

11:51 am (IST): One of the affected users said that this issue got resolved after updating Nintendo Switch to the newest firmware.

For anyone still lurking here. Idk if it’s related but after the latest switch firmware update, hulu seems to be working now. (Source)

The latest version 14.1.2 update has recently arrived for Switch users. So, if the Hulu app is still not working on Nintendo Switch then you can install this firmware and see if the issue gets fixed.

Note: We have more such stories in our dedicated Hulu Section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.