Diablo Immortal 'Your device isn't compatible with this version' error on Google Play Store troubles many

Here’s the crux of the article in video form:

Blizzard’s all new free-to-play title, Diablo Immortal, was recently released for players all around the world. The game was primarily designed for mobile devices (Android & iOS), but was later announced for Windows OS as well.

However, just after the game was globally released, fans started complaining (1,2,3) about getting an error message that says ‘Your device isn’t compatible with this version’ when trying to download the game from the Google Play Store.

According to reports, users of Samsung and Xiaomi devices are the most affected by this issue.


Many Xiaomi users note that their devices support the minimum system requirements to run the game but they still get the error message.

I have phone (Redmi note pro 10) it meet requirements for game and yet i can’t download game it says device not supported something like that (Source)

Thankfully, Blizzard has acknowledged this problem and said that they are looking into it.


For Samsung devices, things get a little more confusing. Many Samsung users with Exynos chipsets were complaining about game textures not loading properly (1,2,3).

In response to this issue, a Blizzard Community Lead said that devs have temporarily disabled the downloads for certain Samsung devices and are working to fix the issue.


Here is the list of affected Exynos-powered Samsung Galaxy devices:

  • Galaxy A12
  • Galaxy A13
  • Galaxy A21s
  • Galaxy A51 5G
  • Galaxy A Quantum
  • Galaxy S10e
  • Galaxy S10
  • Galaxy S10+
  • Galaxy S10 5G
  • Galaxy Note10
  • Galaxy Note10 5G
  • Galaxy Note10+
  • Galaxy Note10+ 5G
  • Galaxy F12
  • Galaxy F62
  • Galaxy M12
  • Galaxy M13
  • Galaxy M62
  • Galaxy XCover 5


We hope Diablo Immortal developers find out the root cause of the issue where Google Play Store shows the error message ‘Your device isn’t compatible with this version’ on Samsung and Xiaomi devices.

We’ll keep an eye on this story and update this article as we get more information.

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Jaspreet Singh

I have always been passionate about smartphones, cameras, computers and basically everything technology related. Writing content for PW allows me to express that nerd inside me and talk about things i love.