[Updated] Google still working to resolve Spotify issue with Assistant commands (won't play specific songs), but there's a workaround

New updates are being added at the bottom of this story…….

Original story (published on December 08, 2021) follows:

Spotify is one of the biggest audio streaming platforms to date. Featuring more than 70 million audio tracks, the app is available in more than 184 markets and has 381 million users.

As a result, voice assistants such as Siri and Google Assistant have integrated Spotify voice commands so people can easily listen to their favorite tracks. Users can use commands such as ‘Play my songs’ or ‘Play my library’ to listen to their preferred songs.

That being said, sometimes things do go wrong and cause issues where Spotify plays the wrong playlist or album when using voice commands.

But now Spotify subscribers are reporting another issue with voice commands. According to recent reports from Spotify users, Google Assistant won’t play specific songs.

For example, if you ask Assistant ‘Hey, google play Rasputin by boney m’, the Assistant replies with ‘Sorry something went wrong’ but plays random music without any issues.

Hi, I have a Spotify premium account which has worked fine with my Google Home for years. But in the last week or so Google Home refuses to play specific songs. So I can say “Hey Google, play Fleetwood Mac” and it will But if I say “Hey Google, play Everywhere by Fleetwood Mac”, it says “sure, playing Everywhere by Fleetwood Mac” then nothing happens for a few seconds then it says “something went wrong, try again in a few seconds” This happens on the main Google Home and the three Google Minis in my home set-up.
(Source)

My Nest Hub Max is playing music from Spotify but seems to lose control of it. Now no matter what voice command I give, it responds with “Nothing is playing right now”. Also, I noticed even though the music is playing, the default Google Wallpaper background is showing instead of the usual Spotify controls. Sometimes the Spotify controls is displayed but it seems to have frozen and there’s no way to interact with any buttons displayed, then suddenly the Nest Hub Max will say, “Something is wrong, please try again later” while the music continues to play.
(Source)

Users said they tried reinstalling Spotify, Google Home app, clearing Google Assistant data, and even factory resetting their devices but nothing seems to work for now.

Thankfully, a Google Community Specialist has shed some light on the issue and shared Google was indeed aware of the issue and that they are working on it. They also shared a workaround that involves casting Spotify from any other device.

In regard to Spotify not working with Google Assistant commands, we are aware of this issue. The team is still working on resolving the issue, so in the meantime I recommend that you cast your Spotify from another device to your Google Home/Nest device.
(Source)

However, they did not share any ETA on when it will be fixed. Like always, we’ll keep an active track of the developments on this one and update the story as and when required.

11:28 am (IST): Spotify has now acknowledged this issue and they are also investigating it. Moreover, they have asked users to share the following information in order to help them resolve it.

– Affected device + OS version

– Name and link of the playlist you wanted to play

– Name and link of the playlist that the Voice assistant played instead

– A video where we can see the issue (if possible) (Source)

02:02 pm (IST): Many users are again reporting (1, 2, 3, 4) the issue where Google Assistant commands are not working properly on Spotify.

Moreover, users are getting an error message that says ‘Something went wrong. Please open the Spotify app to continue’. Unfortunately, Spotify support has not yet acknowledged this issue.

Note: We have more such stories in our dedicated Google Section so be sure to follow them as well.

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